Manager Customer Service

STEPHEN SHAKOTKO

***** ******** *****, ****** ******, CA. 92557 Cell phone# - (951) 255-

**** *- ****: *************@*****.***

PERSONAL SUMMARY

An experienced and diversified Supply Chain professional with years of

experience, providing growth and development to numerous organizations,

related to the following disciplines: Distribution and Warehousing,

Logistics, Materials/Procurement, and Inventory/Lean Operations Management.

PROFESSIONAL BACKGROUND

LG ELECTRONICS - Fontana, CA.

April 2011 - January 2012

Contract Employee - Distribution/Logistics Management

I provided management support to a distribution team through implementing

process/procedural improvements, developing and instruction of associates'

use of lean operating principles in shipping/receiving functions, quality

assurance adherence, and asset/labor management improvements. I expanded

upon initial metrics in relating to inter-company shipments, enhancement of

customer delivery on-time delivery commitments, and cross-docking

opportunities. Key areas and responsibilities included the advancement of

overall audit standards, meeting/exceeding KPI objectives, and personnel

cross-training and development. I improved upon existing measurement

standards by raising overall productivity (25%) and inventory accuracies

(to 99.998%).

RITEWAY PLUMBING - Moreno Valley, CA. October

2009 - December 2010

Customer Service/Logistics Consultant

I had been assisting a local business associate with his customer service

responsibilities and logistic/ service routing improvements, as a cost

savings component of his plumbing/home repair and improvement business.

This endeavor has allowed me to remain up-to-date on utilizing my business

skills set.

C & M FINE PACK, INC. - San Bernardino, CA.

January 2003 - November 2008

Warehouse/Logistics Manager

I was independently accountable for all daily activities of the warehouse,

logistics/transportation, and management of product inventory. I was

responsible for M/H equipment maintenance/utilization, Budget/P & L

compliance, operating processes and procedures, and adherence to

GMP/AIB/OSHA requirements. I was instrumental in achieving

revenue/profitability goals and the compliance to defined Kaizen/KPI

directives, at both a plant and corporate level. I orchestrated a three

shift internal operation and directed the functions of an off-site third

party logistical partner. My accomplishments netted a reduction in

transportation costs (15%), inventory accuracy levels greater than 99%, and

productivity output increased yearly by greater than 15%. Additional areas

of direct management included: carrier selection/costing, procurement, and

personnel safety development

NUTRO, INC. (Mars, Inc.) - City of Industry, CA

February 2002 - December 2002

Distribution Center/Logistics Manager

Responsible for all logistic/warehousing/inventory control functions for a

pet food manufacturer. I administered operating cost and budget

responsibilities (MH Equipment/resource costs, labor, and transportation

expense allocations.) I developed precise and stringent operating

procedures for receiving, stocking, customer order processing, pick and

pack and freight expense management. I also instituted cross-training

processes in each functional discipline and defined the documentation for

all job classifications. I was responsible for all GMP/FDA/OSHA

practices/process control, with adherence to facility and safety

development initiatives.

SONY ELECTRONICS - San Diego, CA

August 2001 - January 2002

Contract Employee - Materials/Logistics Management

Assisted a large-scale computer/electronics manufacturer with developing

internal control management and supply chain/logistics enhancements.

Primary responsibilities included but not limited to labor utilization,

materials/production scheduling, internal quality and process control,

accountability of inventory levels/WIP disposition, and continuous

improvement programs (including CRP/MRPII directives), from ordering and

receipt of raw materials through the manufacturing/refurbishment process. I

coordinated (with internal operations management) shared control over

profit/loss metrics, MPS/CRM, and operational maturity and development.

DPI LABS INCORPORATED - La Verne, CA

March 2000 - July 2001

Consultant - Manufacturing Support Engineer

I provided the required leadership and training to an aircraft/aerospace

supplier who was incorporating an operational software package encompassing

three critical business functions: Accounting/Finance, Manufacturing, and

Supply Chain Management. Instilled in the supply chain organization the

disciplines and controls needed to develop into a lean manufacturing

supplier. I incorporated the development/training/documentation of internal

staff and the implementation of procedural standards required to meet

Federal Aviation requirements.

CERPLEX GROUP, INC. -Rancho Cucamonga, CA March

1998 - January 2000

Material/Logistics Manager

Responsible for all materials functions in support of a

computer/printer/electronics manufacturing and repair facility

(Procurement, Receiving, TQM, MPS/Forecasting, Production planning,

Inventory Control and Distribution management). I worked closely with all

other operational functions to minimize expenses, expand overall revenues,

increase the customer satisfaction index, and develop/acquire new business

clients through pricing structures and service performance. We incorporated

measurable service objectives to evaluate implanted departmental

procedures/processes and achieved high integrity/coverage of all facility

assets and inventories (owned and consigned). I provided immense assistance

to site and divisional management in the continuous improvement program, in

a concentrated effort to attain ISO9000 certification.

SWEETHEART CUP - Ontario, CA

West Regional Manager

Oct. 1996 - Feb. 1998

Distribution Manager

Oct. 1995 - Oct. 1996

Managed four distribution operations (Ontario, CA - Riverside, CA - Las

Vegas, NV - Clackamas, OR). Responsible for all planning, employee/facility

development programs, P & L, and day-to-day management of these four

facilities (250+ associates). Coordinated the following functional entities

to meet numerous corporate/regional operational goals.

. Maintained inventory objectives, via cycle count control achieving a

99%+ accuracy ratio.

. Achieved 99% on-time delivery performance to customer locations.

. Reduced variable operating costs including transportation expenditures.

Fiscal YTD costs for 1998 were 16% under budget, 1997 levels were under

by 14%.

. OS&D occurrence were the lowest corporate-wide, at less than 0.8% of

orders shipped.

MATTEL TOY, INC. - City of Industry, CA

Dec. 1990 - July 1995

Functional Manager - Operations/Internal Control

Responsible for maintaining accuracy of databases and inventories for multi-

facility distribution network. Major areas of accountability included:

Inventory control, computer operations (multi-platform support, including

WMS and RF technology), export shipping (scheduling and documentation),

retail/wholesale returns, and customer administration management. Also,

managed a flexible multi-level staff in support of a 600,000-sq. ft.

facility. I successfully integrated numerous acquired product lines, which

increased gross sales by $250 million.

SCAN-OPTICS, INC. -Irvine, CA.

Director of Operations

Oct. 1989 - Nov. 1990

Materials Manager

Aug. 1987 - Sept. 1989

Production/Materials Control Manager

Feb. 1985 - July 1987

Inventory Control Manager

Aug. 1981 - Jan. 1985

I held numerous titles and performed in variable capacities throughout my

tenure at Scan-Optics, a computer/high speed scanning equipment

manufacturer. The functional areas that I was accountable for:

Forecasting, Master Schedule development (CRP/MRP),

Production/Material/Inventory Control, Data base accuracy/integrity,

Procurement, Logistics and Distribution (Import/Export), and Customer

Service maintenance. I developed departmental performance matrixes and

qualitative personnel measurements, while maintaining high quality and

product output.

AMERICAN McGAW (BAXTER - TRAVENOL, INC.) -Irvine, CA

Material Operations Supervisor

Oct. 1979 - July 1981

I was responsible for a three shift materials/logistics operation

(Receiving, Warehouse, Work in Process (WIP), RMA/OS&D, Inventory Control,

and Quarantine storage) that supported multiple manufacturing facilities.

Developed and administered numerous operating budgets; met and exceeded

individual cost control directives. Initiated warehouse capacity studies,

at multiple sites, that produced considerable cost savings while

increasing available internal warehouse space ($250,000 of rental

space/cost reduction achieved).

EUTECTIC CORPORATION -Ferndale, MI.

Marketing/Distribution Manager

July 1975 - Aug. 1979

I directed one of fourteen distribution centers domestically. I was

accountable for all operating functions at this facility, including

staffing, budget development, forecasting sales, warehouse

systems/processes, accounting/collections, facility maintenance and

development, and marketing/sales support. I consistently surpassed

monthly/YTD sales/revenue goals and contributed significantly to the

center's growth and prosperity (progressed from lower third ranking,

initially, to being within the top 5% in sales and customer satisfaction

measurement).

EDUCATION & PROFESSIONAL AFFILIATIONS

o BS Marketing/Management, Northern Michigan University

o Completed APICS Modules in Inventory Management (GPA: 4.0)

- Forecasting and Master Scheduling

- MRP/CRP/DRP Management

- Procurement/Inventory Management

- Warehousing/Logistics

? Former Council of Logistics Management

Member - CLM

o American Institute of Baking (AIB) administrator

o 5 S Training Manager / practitioner

o Strong promoter of GMP/ rigorous safety practices

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