Customer Service Sales

Maria Falkiewicz

Address ** *** ******, *******, ******

: 5

Tel 1-647-***-****

: +

Email *******.**********@*****.***

: m

Education

**** **** ******** ** **** University of Technology, Opole, Poland

Physical Education

2008 2011 Bachelor of Arts Opole University, Poland

International Relations and Affairs

Work Experience

Bloom's Tavern ew York, USA,

N

Bar Tender

08.2014 01.2015

• Demonstrated great customer service through productive public relation practices and

reorganization of beverage section

• Improved quality of service by training a team members in beverage preparation

• Managed the liquors stock by monitoring expenditure and ordering bar supplies

Among Agent, ublin, Ireland,

D

Event Coordinator

01.2014 07.2014

• Successfully planned and organized profitable events such as concerts and exhibitions with

effectively prepared overall budget

• Booked various entertainers and venues for numerous events resulting in maximum revenue

• Established long lasting relationships with various clients, sponsors and vendors

• Assisted with direct marketing and promotional activities

Embassy of the Republic Poland in Dublin ublin, Ireland,

D

Department of Polish Culture Development, Intern

10.2013 12.2013

• Promoted polish culture in Ireland through planned and organized cultural and diplomatic

events and contents for Polish community

• Developed and ran projects submitted by organizations looking for financial support provided

by the Polish Ministry of Foreign Affairs

• Build up and maintained relationships with the resources and services suppliers

• Demonstrated excellent bilingual skills translated legal documents

• Finalized financial reports regarding funds provided for Polish diaspora projects

• Managed daily office operations and maintenance of equipment. Performed general office

administration and various secretarial and clerical additional duties for the visas and

passports issue department

Lincoln's Inn ublin, Ireland, D

Bar Tender

11.2012 09.2013

• Presented ability to multitask when taking orders, serving food and drinks and cash handling.

• Introduced customers to the new products by active drinks promotion

• Merchandised liquor displays

Marina Hotel allorca, Spain, M

Event Coordinator, Intern

07.2012 10.2012

• Presented and coordinated stage performances and varied daytime and evening international

entertainment and sport programs for the hotel guests, devised by the resort

• Managed all props, electrical equipment, soundcheck, and other stage sets during shows

• Actively interacted with the guests, maintained exceptional public relations at all times

• Increased hotel's income by promoting hotel entertainment's products and events ticket sales

Solarium Atlantis Opole, Poland

,

Customer Service Agent

02.2010 09.2011

• Maintained relationship with the clients by introducing them to the new tanning technologies

• Achieved high sales targets through the link sales

• Provided excellent customer service at the front desk and over the phone and email

Provincial Police Headquarters, pole, Poland

O

Police Administrative Division, Intern

03.2009 07.2009

• Improved office organization by developing more efficient filing system and customer

database protocols

• Implemented more effective system for the management of scheduling appointments,

conferences and events

• Reduced weekly office maintenance expenses by negotiating with vendors and purchasing

office equipment sparingly

Skills

• Proficient in Microsoft Word, Excel and PowerPoint

• Effective use of Twitter, Instagram and Facebook for promotional purposes and advertising

campaigns

• Driving licence

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