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Customer Service Human Resources

Ontario, Canada
February 23, 2015

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February **, ****

Dear Human Resources Manager;

Please accept my resume in application for the position of Customer Service Clerk. I am a

recent graduate of the Law Clerk program at Fanshawe College of Applied Arts and Technology

and I am greatly interested in this opportunity.

My law clerk training has enhanced many skills that are relevant to this position. Throughout my

studies I excelled in the vast majority of courses by maintaining an optimistic, pro-active attitude

towards the work and by managing my time and workload efficiently. It is because of these

strategies that I achieved three semesters of Dean’s Honour Roll, and an overall program GPA of

3.83. The practical skills I have, together with my determination makes me a desirable addition

to your team.

I enjoy working in a fast-paced environment, and am able to remain calm under pressure. Even

in times of stress I can prioritize numerous tasks without compromising the accuracy and quality

of my work. In addition, I am capable of completing repetitive tasks while maintaining a positive

attitude. My law clerk training has also strengthened my ability to manage multiple deadlines,

prioritize tasks accordingly, and maintain a high attention to detail at all times.

I appreciate you taking the time to consider my submission, and look forward to hearing from

you to discuss how my skillset may fulfil this position.


Marley Doman



Marley Doman

2-464 Quebec Street, London, ON N5W 3Y5

Cell: 519-***-****


Professional Highlights

Strong time management skills to meet multiple deadlines

Solid grounding in legal principles and procedures

Able to maintain a high quality of work under pressure

Analytical thinker with an eye for detail

Capable of working independently and as part of a team

Able work in a fast-paced environment

Self- motivated and able to complete tasks unsupervised

Keen organizational skills, able to prioritize tasks accordingly

Excellent verbal and written communication skills

Communication and Technical Skills

Proficient in Microsoft Word, Excel, Outlook

Strong interpersonal skills and experienced dealing with difficult clients

Over 5 years previous customer service experience including : answering phones and

taking orders, redirecting calls, transferring order to other franchise locations

Typing proficiency above 65 WPM

Great analytical and mathematical skills

Exceptional writing skills capable of drafting correspondence quickly and concisely

Strong verbal and written communication skills

Technologically savvy and capable of learning new programs and procedures quickly


2012 – 2014 Fanshawe College of Applied Arts and Technology

Law Clerk Diploma Program, graduated April 25th 2014

Accomplished Dean’s Honour Roll, three semesters

Overall GPA of 3.83

2007 Ontario Secondary School Diploma

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