Customer Service Manager
Resume:
Jamie Barber
Las Vegas NV 89147
Experience:
AMC LLC
Property manager 02/2014-present
Responsible for the daily operation of a 624 unit community. Although the community was ran as one, there were two different sets of reports. AMC tasked me with building a new team and ensuring their training and development. As a manager I was responsible for the accuracy and timeliness of both daily and monthly reports. Budget accountability, variance explanations and customer satisfaction coupled with setting goals both for the team as it pertained to outreach marketing endeavors and increased occupancy and ensuring the growth of my team were primary tasks. The community is undergoing a rehab as well as a recent name change which requires imagination as well as close repor with marketing ideas. With this large of a community weekly team meetings as well as a daily motivational 10 minute rally are a must.
Alliance Residential
Sr. Business Manager 09/2011-12/31/2014
Responsible for the daily operation of a 524 unit community, as well as a 64 unit community and four commercial spaces. The larger of the two was a new asset for Alliance, tasking me with building a new team and ensuring their training and development. As a Sr. manager I was responsible for the accuracy and timeliness of both daily and monthly reports at all sites. Both properties had different ownership and different reporting. Budget accountability, variance explanations and customer satisfaction coupled with setting goals both for the team as it pertained to outreach marketing endeavors and increased occupancy and ensuring the growth of my team were primary tasks. The larger of the two communities is undergoing a 1.5 million dollar rehab as well as a name change which requires imagination as well as close repor with marketing. With this large of a community weekly team meetings as well as a daily motivational 10 minute rally are a must.
Greystar: Las Vegas
Community Manager-06/2009 to 7/2011
Responsible for the daily operations of assets ranging from 157 units to 516 apartment homes. Each community went into receivership, so additional tasks were required as well. My daily tasks included but were not limited to budget accountability, customer service and asset preservation, as well as team building. While at Lantana, I built new teams and developed people. I also increased occupancy from 82% to 95% and increased revenue from 214k to 314k.
Colonial Property Trust: Las Vegas
Community Manager-01/2008 to 06/2009
Responsible for new construction and developing as well as maintaining a sales team. The community was 350 apartment homes in a newly developed area. Outreach Marketing was vital, maintaining and exceeding occupancy goals as well as customer service, increasing revenue and expense control. The community needed to be well manicured so walking the community daily was a must. Weekly new construction meetings and staying within the realms of the construction
Camden Property Trust-Las Vegas
District Manager-12/2007-05/2009
Created budgets, maintained the assets, created teams and defined our region as top performers. Analyzed and evaluated income statements, and had three communities that were joint ventures. Set goals and expected accountability and results. Walked properties weekly and followed up on tasks that we defined together as needing assistance.
Camden Property Trust
Community Manager-1995-2007
Responsible for the daily operations of multi million dollar assets ranging from 120-420 apartment Homes. My daily tasks include asset preservation and budget accountability. I was responsible for training and developing a new team, rent collection, delinquency, and expense control. Learning new market comparisons and increasing market rents accordingly, as well as monitor concessions. Scoring a 90 percent above on all internal audits has helped me to assist other communities achieve this accomplishment as well. I was also tasked with being a community manager mentor as well as part of the MAC committee, responsible for creating good practices. The train the trainer course assisted in my efficiency in both my performance as well as that of others.
Camden Property Trust
Bookkeeper-1993-1995
Responsible for rent collections, delinquency, bad debt collections and customer relations. Conducted monthly classes reviewing systems and procedures of the company with my peers. Assisted in ensuring systems were in place and could be found on every Camden Community, regardless of there location.
Camden Property Trust
Leasing Consultant-1992-1993
Responsible for the highest level of customer service and integrity in all aspects of leasing and sales. Consistently met and exceeded sales goals. Actively participated in marketing the communities. Prepared lease documents with accuracy., demand letters as well as legal notices. Demonstrated organizational skills and consistent multi tasking ability as well as learned new tasks without difficulty or hesitation.
Recognition:
Community of the year-Camden Property Trust
Mission Viejo California (2005) and Scottsdale Arizona (2006)
Community Manager of the year-Las Vegas Nevada 1995
Oasis Elite- Las Vegas NV 1997
Bookkeeper of the year – Las Vegas NV 1993
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