Medical Training
Resume:
Lola James
Atlanta, GA*****
*************@*****.***
OBJECTIVE: Provide Training Consultation and Analytical expertise to Hospitals, Clinics, Physicians and Clinical Staff; to also
assist them in improving their processing methods in the Electronic Medical Record industry.
Summary of Qualifications
• Education and Business Consultant in EHR and PPMS in Healthcare Industry: Cerner, Epic, Allscripts/Eclipsys
and Meditech.
• Translate practice information between the clinicians and building analysts, and/or designers by using object
oriented models and other techniques to create the most efficient electronic medical records.
• Analyze EHR/EMR and information technologies to determine applicability to clinical practice, education,
administration and research.
• Develop or implement policies or practices to ensure the privacy, confidentiality, or security of patient information
in compliance with HIPAA.
• Ability to take initiative, advise clients on alternate methods of solving problems, or recommend specific
solutions.
• Client service oriented, working in teams or independently and dedicated to quality, resourcefulness and
reliability.
Professional Experience
HSHS Medical Group, Springfield, IL
Business Analyst and Trainer/Allscripts
December 2014 Present
• Participated in the design, mapping and documentation of interfaces to/from ancillary systems and the
troubleshooting of application issues related to production interfaces
• Wrote and executed test plans for unit, functional, and integrated testing as required including plans used for
interfaces, workflows, and system upgrades
• Perform systems administration activities in the system such as new user setup, workspace configurations, role setup,
ePrescribing enrollment, etc.
• Implemented Allscripts Touchworks Systems and Practice Management to multi specialty clinics with success and end
user satisfaction
• Trained clinical staff on how to create Special Groups to order labs, meds, etc. as well as helped to create Favorites
and Quick List as well as created Order Sets for Immunizations for Newborns to 5 years old.
• Specifically trained Pediatric clinical staff as well as Provider on Health Maintenance and Acute Visit Forms via
Clinical Documentation
• Maintaining knowledge of “Meaningful Use” criteria, Stage 1 and 2 protocol in order to successfully implement
“Meaningful Use” at site
Community Health Systems Carlisle Family Care, Carlisle Pulmonary and Sleep, Carlisle Surgical Associates and
Carlisle Foot and Ankle, Carlisle, PA
Business Analyst and Trainer/Allscripts
October –December 2014
• Implemented Allscripts Touchworks Systems to multi specialty clinics with success and end user satisfaction
• Assisted with developing test plans and conducting unit testing
• Designed and documented workflows and executed comprehensive training plan to clinical staff
• Responsible for working closely with the Project Manager and Command Center to ensure implementation is moving
in accordance with contract deliverables and project timeline
• Maintaining knowledge of “Meaningful Use” criteria, Stage 1 and 2 protocol in order to successfully implement
“Meaningful Use’ at each and every site
St. Vincent’s Urgent Care Center, Shelton, CT
Trainer/Allscripts
September 2014
• Provided elbow to elbow support in Ambulatory using Allscripts Touchworks Systems v11.4.1 for providers, front
desk and clinical staff
• Designed and documented workflows and executed comprehensive training plan to clinical staff
• Trained clinical staff on how to address Meaningful Use Alerts in the upgrade to v11.4.1
• Provided support and submitted command center tickets to address the issues experienced in the clinic
• Provided enhancement documentation to command center to help Urgent Cares run more efficiently
• Trained billing staff on addressing ICD 10 conversions
Valley Health, Winchester, VA
Trainer/EPIC
June –July 2014
• Providing subject matter expertise and consistent, effective business support and service on
operational processes within ambulatory clinics.
• Provides support to the Training team in creating standard curriculums and competency testing
for ambulatory and cadence modules.
• Acts as a direct liaison between Physicians, technical support, operations personnel and software
vendor support services to identify and correct problems.
• Planning and implementing instructional programs and education strategy based on user
workflows
Advantage Care Physicians, New York, NY
Consultant/EPIC
March 18, 2014 – April 26, 2014
• Delivered training for specific modules to end users over a period of 4 6 week period.
• Built performance measurement tests and evaluation instruments to measure and report the effectiveness of training.
• Identified appropriate instructional method.
• Observes newly implemented programs, gathers feedback from instructors and students to evaluate program content,
flow and success.
• Maintains knowledge of current learning delivery methods and technical skills associated with training development.
Adventist Health (Community Care Clinic), Fresno, CA
Trainer/Cerner
February 2014 March 2014
• Delivered training to end users over a period of 4 weeks
• Provided elbow to elbow support for Physicians, nurses and MAs.
• Trained end user how to customize dashboard to have easy access to patient information and history
• Showed clinician how to document procedures using structured documentation and how to enter free text in (Power
Note)
• Showed clinician how to utilize E prescribing to route medication to pharmacy, how to add notes using digital photos
• Trained clinician how to view patient external prescriptions and formulary
Catholic Health Initiative, Des Moines, IA
Trainer/Allscripts PM
January 27, 2014 – February 7, 2014
• Provided Administrative support using Allscripts Physician Practice Management Systems
• Trained the front desk staff and billing specialist at the Mercy West Radiation and Oncology Center with their
Registration, Scheduling and Billing workflow process
• Provided Technical support with Scanners and other devices linked to the system
• Served as a liaison between the clinic and Command Center, addressing issues associated with the system
University of Arizona Health Network, Tucson, AZ
Trainer/EPIC
October 2013– November 22, 2013
• Worked with instructional designers to deliver training to end users over a period of 4 6 weeks per site.
• Provided support to end users during go live and post implementation for extended shifts as required.
• Delivered classroom instruction for assigned Epic application.
• Recorded questions and feedback and coordinates with the appropriate Instructional Designer.
• Administered and grades proficiency examinations.
• Ensured classroom attendance is accurately recorded and reported for all training sessions conducted.
• Reviewed curriculum and lesson plans to ensure currency
• Ensured readiness of training rooms, laptops, devices and availability of other materials for class.
CHI Mercy Medical Center, Des Moines, IA
Training Specialist/Cerner
October 2013
• Provided Go live implementation elbow to elbow support for physicians and clinical staff
• Trained providers and nurses on how to create Caresets
• Trained staff on how to reconcile medications
• Supporting the Emergency Department (ED) unit
Duke University Health Systems, Durham, NC
Trainer/ EPIC
March 2013 – August 2013 1st Phase 4rd Phase of Go Live
• Responsible for training hospital staffers, Physicians and Physicians Assistants on Cadence/Prelude/ADT and
Ambulatory over a five month period
• Completed tasks within timeline as assigned by Principal Trainer and also updated and modified lesson plans to fit
provider and user needs
• Provided follow up support to physicians with Epic implementation concerns
• Floated throughout the hospital and clinics assisting with other application such as Anesthesia, Ambulatory and
Inpatient
Ochsner Medical Center, New Orleans, LA
Training Specialist/EPIC
October 2012 – November 2012
• Provided Go Live Support to nurses, physicians and staff in the telemetry unit to maintain patient charting to reflect
nursing assessments, interventions, medication administrations, and ongoing patient conditions throughout shift
using Epicare Mychart Software
• Act as a liaison between the Physicians, Physician Extenders and IT staff to effectively triage any reportable issues and
resolve any technical issues.
• Provided individual and group instruction/training to end users and super users i.e. Physicians, Physician Assistants
and Nurse Practitioners during go live, optimization, and maintenance phases during implementation of EPIC
University of Michigan, Canton, MI
Training Specialist/EPIC
July 2012
• Provided Go Live support to end users, physicians, nurses and support staff as they use the new Epicare Mychart
system
• Provided support for InPatient, CPOE, ASAP, ClinDoc, Orders, and Cadence
• Implementation of workflow and increased productivity
• Report/resolve technical and build issues, error messages, printing issues, security problems, and enhancement
suggestions to increase productivity and maximize workflow
Bethesda North Hospital, Cincinnati, OH
Consultant/EPIC
June 2012 July 2012
• Provided Go Live Support for inpatient ICU and outpatient Ambulatory NASC in the same Hospital
• Provided support for InPatient, CPOE, ASAP, ClinDoc, Orders, and Cadence
• Provided individual and group instruction/training of end users and super users
• Implementation of workflow and increased productivity
Mount Sinai Hospital, New York, NY
Training Specialist/EPIC
June 2012
• Trained Physicians in Inpatient/Clin Doc during the Go Live Project
• Responsible for Physician’s support in the Pediatric Intensive care unit
• Provided training for Nurses between units
Yale New Haven Health, Greenwich, Stratford CT
Help Desk Support Analyst/EPIC
April 2012 – June 2012
• Provided technical support at the command center for the different Epic Applications
• Provided support to end users experiencing technical issues such as prescription clarification issues, provider and log
in issues and other problems that they may experience
• Used Hyperspace to make the necessary modification to users records
• Provided support and worked with the App teams for ASAP Beacon, Clin Doc, Cardiant/Radiant, Cadence,
Optime/Anesthesia, Willow
• Provided extra support as a telephone operator at the command center
Baptist Health Hospital, Jacksonville, FL
Team Lead Consultant/CERNER
February 2012 –March 2012
• Provided CPOE support in the Adult and Pediatric Emergency Departments, Pediatric Fast Track and Pediatric
Intensive Care Units
• Trained Physicians in FirstNet, PowerNotes, and the compilations of PowerPlans in their Favorites folders
• Assisted Physicians in transferring paper records electronically
• Managed 3 teams of consultants to help them familiarize themselves with the go live transition in the ED and fast
track units
• Worked with the command Center to solve ER systems issues, Tap In – Tap Out and Printing related issues
Florida Hospital Orlando South, Orlando, FL
Consultant/CERNER CPOE
October 2011 –November 2011
• Provided Rounding Cerner Millennium CPOE support in the Bone Marrow Transplant Unit, Cardiovascular,
Medical/Surgical Intensive Care Units, and Patient Progressive Care Unit
• Trained Physicians in a compilation of Powerplans in their Favorites folders
• Assisted Physicians in transferring paper records electronically
• Coordinated with the Cerner and i Extend Teams to address the physicians’ concerns about the effectiveness of the
system in relations to patient care
• Managed a staff of 5 consultants to provide daily interactive updates
Humility of Mary Health Partners, Youngstown, OH
Consultant/EPIC
August 2011 – September 2011
• Provided consultation with the EPIC Go live software implementation at St. Elizabeth hospital in Youngstown
• Provided Ambulatory consultation at the Austintown Medical Center
• Provided Support in PCCU and Emergency Room for ASAP and ClinDoc
• Provided Support at the medical center in ADT/Prelude and Cadence
• Communications liaison between the medical staff and the command center for systems clarification
Baptist Memorial Medical Group Memphis, TN
Consultant/Allscripts v11.2
July 2011
• Provided ATE support with the Allscripts implementation
• Instructed physician and clinical staff on clinical documentation within the workflow from patient arrival to patient
checkout
• Communications liaison between IT and medical staff for systems improvements and changes
Education
North Carolina Central University, Durham, NC
Bachelors of Arts 1997
Technical skills
• Microsoft NT, XP, MAC OS,
• MS Office Suite (Word, Excel, PowerPoint, Access, Outlook, Publisher)
• Adobe CS5 (Bridge, Illustrator, InDesign, Photoshop, After Effects)
• CERNER (Millennium, CPOE, PowerChart, PowerPlan (Favorites Folder Compiling and assigning), PowerForm,
PowerNotes, CareNet, FirstNet, SURGiNet Admit Orders eMAR, Interactive Views and I&O Flowsheets)
• ALLSCRIPTS Practice Management, Sunrise Clinical Management/Eclipsys (v5.5, 6.1) Professional (v10, v12)
and Touchworks(v10, v11, v11.2, v11.4.1)
• EPIC (ASAP, Ambulatory, Inpatient, CPOE, Smart Sets, ClinDoc, ADT/Prelude, Cadence, Stork, OPTime, Resolute,
Willow
• McKesson (eMAR, Script Logic, Smart Term Office, Careware Nursing Scheduling)
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