Manager Customer Service
Resume:
Jennifer Hernandez
*** *. ******* ******, *******, NJ 08201
**************@*****.***
SUMMARY
Experienced residential regional property manager. Advanced proficiency in all
a pplicable Microsoft office software, organized, experienced with
i ndependent time management.
E XPERIENCE
Property Manager, 2 012-Present
Diocese of Camden, Camden, NJ 08103
Primary Duties
Prepare quarterly board reports and narration.
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Unit turn over information (reason for move out and
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l ength of turnover)
Delinquency monitoring, outstanding amounts, amount
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c ollected and amount on payment plans
Sit in on board meeting and recorded minutes
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New resident leasing and verifications including:
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income, asset and credit and criminal history
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Pull Enterprise Income Verification (EIV) quarterly and
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m onthly reports. I have training on EIV and security
a wareness training from EIV
Tour properties with potential renters manage two 74 unit
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a ffordable housing projects 202 PRAC and LITCH with
P RAC Layering and 208 Section 236 housing mid-rise
Rent collection and Billing
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Receipts for resident payments
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Create and track purchase orders for invoices and supplies
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Experience on NJ eviction process
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Preparation of current ledger balance separate the late fees
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Appear in court
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File for judgment and lockout
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Proceed with lock out if no agreement has been made per company policy
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P repare HUD budgets/ rent increases.
Bi-annually purge the waitlist
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File Special Claims through TRACS
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Use Real Page management software to it full capabilities
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Accomplishments
Successful Increase of occupancy percentage. A senior struggling 236 property
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o verseen by HMFA from 40% to 15% vacancy. Implementing a marketing plan
a nd adjusting applicant criteria, and I reached out the local housing authority for
r eferrals.
Delinquency monitoring. Resident ledgers were not balanced and did not reflect
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t rue delinquent amounts. An audit of each ledger and a payment plan with
r esidents that needed such decreased delinquencies by 60%. Total amount
c ollected was in the $20,000 range.
Building lease up experience. Two full building lease-up teams for Senior Tax
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C redit HUD layered housing projects. Interviews, verifications, credit and
b ackground checks, home visits, leases.
Organized & Implemented NJ mandatory evacuation plans.
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Implemented resident relations programs within buildings that suffer resident vs.
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r esident issues.
Cultivated relationships with First Responders in Municipalities where our
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b uildings are located.
O ffice Manager 2010-2012
S&E Sheet Metal, Galloway, NJ 08205
Implemented and maintained compliance with OSHA and Union regulations.
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Kept current of MSDS records of chemicals used.
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Designated a Journeyman the safety coordinator to inspect safety equipment
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r egular and fill out reports to be maintained in the office
Completed Disadvantaged business Enterprise certification in 3 states.
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NJ, PA, and DE. This certification allowed our company to bid on government
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p rojects with special set asides for businesses with this certification.
Attended pre-bid meeting, sent estimates and was awarded a major government
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p roject in the city of Philadelphia.
Handled all invoices, service agreements, insurance, permit and licenses for sub-
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contractors and vendors.
Responsible for payroll for 15-25 people and 3-5 projects at a time.
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Office Manager 2007-2010
Feather JIL Construction
Handled all accounts receivable, accounts payable, and payroll for 3-5 people
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Customer service for 18 clients for a subdivision
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Assisted with punch list inspections, permits, and county regulations
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EDUCATION
Associate Member of IREM
ARM Candidate
CP4 Certification from Spectrum
CPO Certified
Attend Fair Housing Forums annually
P aralegal Certifiaction
*References available upon request. Also a Credit and
C riminal background check from Nation Tenant
N etwork.
Contact this candidate