Technical Support Management

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***** ***** ***** *********, ********** *****

Phone: 206-***-**** Email: ************@***.***

Summary

Ten+ years experience talking with internal and external customers while

developing professional relationships. Currently studying psychology at

Northwest University's undergraduate program and is graduating in May

2015. I have plans to pursue a Master's degree in counseling psychology.

I am also well versed in the Microsoft Suite and am very tech savvy. I

have personal experience with dealing with many personality types.

Experience

Physio-Control, Redmond, Washington - September 2013 - Current

Technical Support Representative

. Responsible for taking call center calls from medical and pre-hospital

clients.

. Followed up with clients with heart defibrillators with electronic

component issues.

Sonosite Inc, Bothell, Washington - April 2007 - January 2013

Technical Support Representative

. Responsible for taking call center calls in the connectivity and use of

portable ultrasound systems.

. Tracked and reconciled portable ultrasound systems in repair.

. Proactively called customers for follow ups regarding repairs completed.

. Provided support for installation and upgrades via telephone support.

. Developed & published bulletins for the company wide knowledge base.

. Prepare reports to upper management regarding KPI metrics.

Psychology Educational Experience

Cognitive Psychology Counseling Psychology Cultural

Psychology

General Psychology History and Systems of Psych I/O

Psychology

Lifespan Psychology Marriage and Family Neuropsychology

Pastoral Care Psychological Testing Research

Social Psychology Sociology Theories of Personalities

Education

Bachelor of Arts in Psychology, Northwest University - Kirkland, WA.

Expected completion May 2015. Current GPA: 3.60

Related coursework: Public Speaking, Business Writing, Psychology,

Sociology, Conflict Resolution, Hospitality Management, and

Statistical Studies.

Cascadia Community College, Bothell, WA

A+Certified Professional

Mission College, Santa Clara, California

General Studies

Secondary Language - Portuguese fluent

Contact this candidate