Project Manager

Mohammad Darvish, BSc, PMP

Mississauga, ON ********@*****.***

416-***-**** linkedin.com/in/mohammaddarvish

EXECUTIVE SUMMARY

Information Technology and Project Management Professional with over ten years of experience

developing lasting partnerships with customers built on the foundation of alignment, prioritization and

service delivery. Proven leadership ability to consistently develop and implement IT initiatives and

objectives while building stronger national and global collaborative organizations Extensive experience

with process and service re-engineering and design, demonstrating strong inter-personal, analytical and

problem-solving skills, innovative decision-making and providing long-term solutions. Proven track

record in:

Collaborative Leadership Process Development and Re-

Engineering

IT Service Design Governance and Prioritization

Budget Accountability Microsoft Office suite, MS Project, MS

Visio

Change Management PMP, ITIL, Lean Six Sigma

BUSINESS EXPERIENCE

JII Home Improvement Co. 2013 - Present

Specializing in real estate development, property investment and home renovation in GTA

Project Manager

Responsible for business development, contract management, procurement, resource assignment and

scheduling,

• Led transition to online system of record keeping, accounting, and project planning using MS Office

productivity tools including MS Project

• Implemented new standards of operation (SOP), created workflow chart utilizing MS Visio, and

streamlined processes to accurately plan projects, estimate cost and monitor budgets

• Managed projects, created work breakdown structure (WBS), goals and milestones including review

and hand off procedure,

• Reviewed and incorporated subcontractor schedules into the Master Schedule Managed vendors and

stakeholders relationship through regular meetings with clients and sub contractors,

• Monitored quality and effectively managed cost of multiple, concurrent projects to ensure

business profitability and client satisfaction,

Winners Merchants International 2010 – 2012

A leading off-price retailer of home and apparel fashions and, member of The TJX Companies Inc., With over

$23B annual sales, TJX Companies Inc. include: TJ Maxx, Marshalls, and HOMESENSE.

Project Lead, Systems Operation

Responsible for overseeing all aspects of IT systems operations including: incident management:

voice and data; mainframe printing; personnel; vendor relationships; contract negotiation; business

partnership; and technology selection.

• Managed and coached a team of 12 technical analysts, including recruitment, training, development, and

performance review.

• Managed cross functional teams and third party consultants to successfully utilize PMLC to complete

and support the upgrade of MS Office 2010 & Win 7 project according to corporate plan and within

approved budget

• Coordinated and partnered with Application Development team to successfully deliver 40 IT business

projects, roll out and upgrade applications for planning and merchandising departments using SDLC

methodology.

• Deployed project methodology tools and MS Project to plan and execute a project to replace and

upgrade the mainframe printing engine. The seamless completion and execution of the project reduced

operation time by 15% and paper consumption by 20%.

• Compiled, analyzed and produced reports and power point presentation KPI and SLA in order to

monitor and improve services,

• Managed project to replace servers and upgrade “Speech Attendant” software in collaboration with

external service providers. This pro active measure was to mitigate potential risk to a mission critical

corporate service by doubling ports, providing redundancy, and enhance security through utilizing latest

software capabilities.

• Developed and proposed a new IT Helpdesk support model, creating a more integrated and seamless

support model for Canada. The new model identified clear roles and responsibilities within overall team

structure facilitating more efficient and effective incident management.

• Introduced training and realignment of resources to optimise team performance and effectively tracked

and prioritized incident resolutions according to revised SLA resulting in additional 15% service

capacity.

• Managed IT systems procurement of all hardware, software and service agreements with 3 rd parties such

as IBM, Microsoft, Dell, as well as major telecommunication companies, Bell, Rogers and TELUS

• Assisted and contributed in the set up and maintenance of the disaster recovery plan including

archiving of mission critical business information and setting up off site hot location,

Baxter Corporation 2000 – 2010

Diversified healthcare company with global sales of $12.3B, focused on the application of innovative science

to develop specialty therapeutics and medical products that save and sustain patients’ lives.

Supervisor – End User Services (2005 – 2010)

Supervised the activities of a team of technical analysts providing operational and logistical support including

helpdesk, desktop, voice and data networks to 1000 employees in five locations. Also accountable for IT

special projects, leadership, coaching and development of a project team of six employees.

• Developed and implemented a project to change the national PC hardware that reduced hardware rental

cost by more than 35%.

• Developed project and risk mitigation plans for the successful delivery and support of a project to move

corporate messaging and email services Lotus Notes to Outlook (Domino/Exchange).

• Established and measured all Help Desk specific SLA’s

• Conducted business analysis of financial and technical data as pre requisite for national unified mobile

communication project that resulted in a streamlined account management and 25% cost reduction.

• Awarded and recognized for the successful completion of MS Office 2007 upgrade for 600 Canadian

employees by completing accurate estimate and controlling of the cost of project, including; manpower,

hardware, software and, training according to the project schedule

• Managed project to implement Storage Area Network (SAN) for the Canadian operation

Team Lead – IT (2003 – 2005)

Responsible for 1st and 2nd level Help desk, on-boarding new employees, managing procurement and

allocation of IT assets.

• Deployed MS Visio to create graphic charts and documents to refine workflow processes for incident

resolution and escalation procedure and improve IT services

• Introduced weekly and periodical reports using latest MS excel and PowerPoint for presentation to

management

• Introduced new asset management and tracking system to accurately maintain, deploy and retire all IT

assets and configurations that resulted in 12% reduction of the total cost of ownership

• Led and actively participated in technological upgrades and migrations to enhance business outputs,

reduced cost and improved services, including Salesforce.com, PC upgrade and wireless office.

• Improved service delivery and response time by introducing standard procedures, and controls to validate,

prioritize, and approve requests and roll outs

Technical Administrator – IT (2000 – 2003)

Responsible for applications and systems support including Windows NT, Microsoft Office products and Lotus

Notes for the Canadian locations,

EDUCATION & SELECTED PROFESSIONAL DEVELOPMENT

Bachelor of Science in Engineering, Sheffield, UK

Project Management with Honours, Humber College, Toronto, Canada

Project Management Professional (PMP)

ITIL – IT Service Management Essential

Lean Six Sigma Yellow Belt Certification- Enterprise Process Improvement

Standard First Aid + Level A CPR – St. John Ambulance

WSIB Certification

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