Customer Service Training
Resume:
Reginald J. Lamb
North Las Vegas, NV 89032
PROFILE
Results-oriented professional military background with experience in control air traffic information,
emergency medical technician, title examiner and truck driving. Resourceful problem solver recognized
by peers to conceptualize solutions to challenging situations. Strong leadership skills, committed to
working with colleagues to achieve goals. I’m Enthusiastic, innovative, analyst and knowledgeable
individual who is committed to total development of people and projects. Computer literate with
proficiency in various software programs.
STRENGTHS
Flight Planning Dispatch Supervisor Tower Ground Controller Clearance Delivery
Radar Final Control Air Operations Supervisor Case I Marshal Controller
Government Secret Security Clearance Time Management Skills Customer Service
Ranch Hand Minor Maintenance Title Examiner
Control Air Traffic Information Direct Adult Care Special Needs
Valid Class A, CDL –tanker, triples, doubles and Hazmat endorsements
Experience
McElroy Truck Lines – Cuba,AL March/2014 to May/2014
Truck Driver
Operated truck in a safe and professional manner on public highways and at various job sites when
delivering materials. Conducted daily pre-and-post trip inspections with appropriate documentation in
adherence with company policies, to ensure vehicle safety. Delivery and pickup of construction
equipment. Properly secured loads for transport. Responsible for picking-up assigned loads and
deliveries on time to multiple destinations, to ensure customer satisfaction, map reading. Responsible for
keeping accurate log book, along with bills of lading; kept load secure to all destinations, and use most
fuel efficient routes. Covered all loads with 100 pound tarp.
Express National - Las Vegas, NV June /2012 to August/2013
Title Loan Abstractor / Title Examiner
Search public records and examine titles to determine legal condition of property title, copy or
summarized (abstracts) recorded documents which affect condition of title to property (e.g., mortgages,
trust deeds, and contracts). Prepare and issue policy that guarantees legality of title, summarize pertinent
legal or insurance details or sections of statutes or case law from reference books for purpose of
examination, proof or ready reference, search out titles to determine if title deed is correct.
Le Cordon Bleu- Las Vegas, NV September / 2011 to August / 2012
Student of Culinary Arts
Coursework: Sanitation certification, health card
ITT – Las Vegas, NV March / 2010 to August / 2011
Student studied-Computer Networking Systems
Rocking ‘H’ Ranch – Las Vegas, NV January/2010 to December / 2010
Direct Adult Care / Ranch Hand
Direct care staff for adult special needs individual, Supervise special needs individuals in group labor on
ranch while monitoring behaviors. Ranch hand minor maintenance, feed and handle horses, clean and
maintained horse stalls.
Naval Air Station - Lemoore, CA 2006 to 2010
Second Class Petty Officer / Air Traffic Controller
Flight planning dispatch supervisor, tower ground controller, clearance delivery, and radar final control,
government secret security clearance, communicate with flight plans to, and coordinate movement of air
traffic between control centers, determine timing of the procedure for flight vector changes in sector, issue
landing authorizations and instructions, and communicate other information to aircraft, control air traffic
information, such as altitude expected time arrival, and course of aircraft to control centers.
United States Ship Carl Vinson – Bremerton, WA 2003 to 2006
Third Class Petty Officer / Air Traffic Controller
Air operations supervisor, radar final control, and case I marshal controller, mount watch with 50-caliber
force protection, stood unarmed ship’s rover watch, stood unarmed sentry watch, and completed advance
firefighter training.
McDonald’s - Las Vegas, NV 2000 to 2002
Crew Trainer
Trained new staff individually and in groups, explained and demonstrated cooking methods, developed
excellent interpersonal and time management skills, worked as part of team to provide effective customer
service.
EDUCATION
Graduated, High School Diploma
2008 Completed Naval Emergency Medical Technician (EMT) Course
Naval Air Tactical Training Center (NATCC) Airman’s Written Test (AWT)
(Graduated Third in Class)
2013 Completed Truck Driving Training School
PROFESSIONAL / CERTIFIED TRAINING
2002 Firearms qualified for 357.9 millimeter, 50 Caliber, Shotgun
2002 Certified by the military Training Network Resuscitative Medicine Program in Adult
And infant CPR – (current)
2003 Certified by the American Red Cross in First Aid – (current)
2003 Certified Professional Air Traffic Controller
2007 Completed Naval Leadership Training for Second Class Petty Officer
2008 Big Brothers, Big Sister – Central California
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