Customer Service Manager
Resume:
Spring Cevarr
St. Petersburg, FL 33702
E-Mail: ************@*****.***
Phone: 813-***-****
QUALIFICATIONS:
• Excellent in the production and distribution of correspondence, management of material, maintaining of files, email
processing and data entry.
• Consistent input of recommendations for procedural enhancement and personnel management.
• Ability to prepare management reports.
• Ability to manage and orchestrate operations in a fast-paced environment.
• Knowledgeable and capable of applying management to various administrative projects, adhering to critical time
constraints.
• Strong public relations and communication skills.
• Able to identify and resolve problems, remain organized and work well with little or no supervision.
• Excellent customer service skills.
• Proficient in MS Word, Excel and Flare.
• Highly organized and detail oriented.
• Strong relationship-building and teamwork skills.
• Knowledge and ability to adhere to SDLC life cycle.
WORK HISTORY:
eMASON DBA Clarifire
St. Petersburg, FL
June 2014 – February 2015
Client Delivery Associate
Work collaboratively with Client Delivery Manager to ensure successful delivery and completion of implementations and related
projects. Build strong relationships with client through exceptional customer service. Identify client needs and obtain
information to accurately provide business needs to be translated into Project Plan. Assume responsibilities assigned by Manager
such as but not limited to reporting, documentation, quality assurance testing and minor configuration updates. Monitor and
communicate client escalations.
eMASON DBA Clarifire
St. Petersburg, FL
July 2012 – June 2014
Software Support Representative
Review, triage, escalated and complete RESCUE ticket requests. Member of the Tier 2 Team which triages and completes more
complex requests. Identify trends and notify respective Business Team. Attend weekly production support calls with client.
Complete assignment logic and case management requests. Set up, disable and complete transfers for internal employees.
Monitor the Support Mailbox as well as Click n Chat and respond to client requests. Prepare and distribute the morning turnover
report. Back up and assume the responsibilities of the SR. Support Team member in their absence.
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Intervest National Bank
So. Pasadena, FL
October 2010 – July 2012
Senior Teller/CSR
Responsible for processing customer transactions, addressing customer concerns and assisted customers with opening new
accounts on a daily bases. Assisted with establishing procedures with new system implementation. Trained new tellers on
banking system. Also responsible for being the back up to the Branch Manager when she was out.
Whitney National Bank
Palm Harbor, FL
April 2009 – October 2010
Senior Teller
Oversee the banking teller line; process deposits, transfers, withdrawals, and other transactions in accordance with established
policies and procedures; continuously aware of fraud loss and check cashing guidelines as well as all security and transaction
documentation requirements. Act in compliance with all banking regulations. Train new tellers on banking system. Maintain
supply and sale of consignment items. Identify and refer sales opportunities to platform staff. Promote sales opportunities to
contribute to branch sales goals. Also responsible for the security of assigned cash which must be maintained and balanced
within established guidelines.
Whitney National Bank
St. Petersburg, FL
February 2008 - April 2009
Multi-Service Banker 1
Provide excellent customer service by answering or referring financial questions to correct supervisory staff. Process customer
deposits. Maintain and balance cash drawer. Process monetary transactions. Trained new tellers on banking system. Assisted
customers with opening new accounts. Handled vault, safe-deposit, ATM and night-drop activities.
Coast Bank of Florida/First Bank
Pinellas Park, FL
July 2006 – January 2008
Teller Supervisor/ FSRII
Responsible for the banking teller line; process deposits, cash draws, transfers, withdrawals, and other transactions in accordance
with established policies and procedures. Ordered cash for 8 other branches, and replenished 60 plus ATMS. Also responsible
for processing customer transactions, and handling customer issues on a daily bases. Conducted the weekly meetings, gathered
information for reviews, and participated in interviews of potential candidates.
SunTrust Bank
Tampa, FL
July 2003 - July 2006
Teller Coordinator I
Responsible for balancing the vault, coaching the tellers, performing reviews, and conducting general maintenance for customer's
accounts. Was cross trained to open and close accounts, and submit loan applications. Also responsible for being the back up to
the Branch Manager when she was out.
EDUCATION:
South Park High School Pittsburgh, PA
Graduation: May 2000
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Steel Valley Technical School Pittsburgh, PA
Major: Graphic Design
Graduation: May 2000
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