Customer Service Representative (non-voice)

Objective :- Seeking a career in a quality environment where I can utilize my analytical

and communication skills to the best of my abilities.

Synopsys

B.A (hons) Journalism from Delhi University.

Academics

Degree Year Institute/Board Percentage

B.A(hons) Journalism 2 003 K alindi College, Delhi 6 4%

U niversity

12 th 2 000 Manav Sthali School, 6 1%

C BSE board

Technical Skills

Language : Adept in English and Hindi

Computer : Well versed with MS Office products like Word, Excel and PowerPoint.

Work Experience

Organisation : Keystrokepro India Pvt. Limited

Work Profile : Quality Checker (Content)

Work Description : Transcribing, editing and doing quality check of legal audio files

before dispatching them to the client.

Duration : July 2005-September 2009 (four years).

Organisation : NetEdge Computing Solutions Limited, NOIDA

Work Profile : Content Developer and Editor

Work Description : Writing and editing abstracts on varied topics viz. Management,

Communications, Leadership and Human Resource for the client.

Doing extensive research on ‘White Papers’.

: 1 st September 2004 to 14 th April 2005 (six months)

Duration

Organisation : Hero ITES

Work Profile : Senior Customer Service Representative.

Description : Job involved interacting with foreign clients and verifying information

related to products applied for which helps the company in

providing better products and services.

Duration : 2003-2004 (six months)

Internship

Organization : United News of India, New Delhi.

Project : Covered several press conferences and seminars at the Press Club of India.

Tasks involved extensive research about allotted subjects and doing

regular follow-ups and writing reports for various assignments.

Duration : July 15, 2002-September 15, 2002

Extra-curricular Activities/Interests

• Winner of various Declamation, Elocution and Speech contests.

• Won prize for Best Orator, class 12th.

• I like reading journals, writing poetry, reviews and surfing the net.

Personal Information

Name : Ms. Kanu Mahajan (Female) (*************@*****.***)

Contact No. :999*******

Nationality : Indian

Father’s Name : Late Mr. Raman Kumar Gupta

Date of Birth : 16 August 1982

Address : 135 Promise Apartments, F-block, Vikaspuri, New Delhi- 110018.

I hereby declare that the above information is true to the best of my knowledge.

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