Customer Service Manager
Resume:
Tammy Clement
Grafton, OH ****4
***********@*****.***
SUMMARY
To obtain a position with a company that will allow me to utilize my acquired skills and enhance their services while gaining professional growth.
QUALIFICATIONS
Extensive knowledge and experience in the customer service field. Great at multi tasking. Friendly and outgoing. Love to learn and grow. Very reliable/dependable. I can work independently or with a team.
WORK EXPERIENCE
Holiday Inn Westlake Rooms Division Manager
2010 – 2014
Oversee Housekeeping and Front Desk operations. Ensure all standards are being maintained. Handled guest and team member complaints. Maintained guest satisfaction through friendly service interactions and anticipating guests needs. Build relationships with guests to ensure that they return. Kept employees motivated and focused to achieve company goals of guest satisfaction, leading them to exceed company expectation.
Holiday Inn Elyria Assistant General Manager
2006 – 2010
Responsible for maintaining outstanding customer service. Ensure that each guest receive outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer. Assisting team members in other departments.
Premier Physicians Office Manager
2005 – 2006
Assisting of two Doctors, payment/deposit control, contacting/scheduling procedures at local hospitals, computers, ordering of all office supplies.
EDUCATION
1982 Bowling Green State University
1981 - 1982 Lorain County Community College
References: Furnished upon request
Contact this candidate