Customer Service Manager

Location:

Posted:

February 23, 2015

Joy S. Nelson

************@*****.****

Objective:

I am looking for a challenging, rewarding career to utilize my creative ability, drive and passion for helping

others. Being a very enthusiastic person, I focus on and provide excellent customer service. I am extremely

versatile in working in groups or independently, while successfully and diligently multitasking.

Employment:

PPG

Assistant Manager 2013-Present

As a Manager at PPG architectural Coatings I work closely with contractors and a very large scale of

companies to assure orders are accurate and delivered at a scheduled time. As a assistant manager I am

responsible for a 2 million dollar store sales, profitability, growing target sales number with existing accounts

along with generating new accounts, opening and closing of the store daily, product ordering, doing the

payroll, cycle counts of products in the store and managing 3 or more employees.

Home Depot 2006-2013

Head Cashier, Paint specialist, Bay Integrity Associate

As a Head Cashier I maintained and led over 30 associates effectively and with precision by maintaining all

customer service concerns and complaints.

As a Paint Specialist I was able to help create color pallets and mainstream ideas to help address customer

decorating questions and concerns. I also hosted multiple workshops for the do it yourself customers.

As a Bay Integrity Associate I was responsible for inside and outside garden, plumbing and kitchen and bath

pricing, counts, label changes and accuracy of stock.

Moravian Cookie shop/Dewey’s Bakery 2002-2006

Store Manager

As a store manager I managed multiple stores. Daily duties included opening temporary stores in the triad and

Raleigh area, hiring staff, balancing money, opening, closing and stocking daily.

Education:

Salem College Bachelors of Arts

Major: Interior Design

2010-2012

Forsyth Technical Community College Associates in Applied Science

Major: Interior Design

2008-2010