Project Manager

Carl Dugue

*****.****@*****.***

Phone: 813-***-****

Professional Summary

Proactive and performance-driven professional with 10 years progressive expertise in leadership, and management

experience and 5 years of project management experience directing all aspects of IT, manufacturing, and

administration. A Cost-conscious, reliable project manager offering a proven history of success supervising, planning,

and managing one or more multifaceted IT projects with multiple deliverables, complex dependencies and quarter of a

million dollar budgets. Well-known for being a cross-functional communicator that easily interfaces with high-profile

clients, vendors and all levels of leadership. Recognized for my ability to incorporate innovative management

techniques resulting in enhanced business practices, process acceleration, quality improvement, increased productivity,

and increased financial savings.

Skills Summary

•Custom Software Development/implementation •Business and IT Planning

•Project Coordination/Scheduling •Vendor Management

•PMI modeling & PMBOK knowledge •Process Analysis & Improvement

•Testing/QA/Rollout/Support •Cost Reduction & Budgeting

Professional Experience

Nov 2013-Present EB Gateway Tampa, FL

Division – Mutual of Omaha; (Benefits Administration) Information and Technology Industry

Project Manager/Software Implementation

• Ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and

resources

• Managed all phases of the software development lifecycle (SDLC) for over a half a dozen clients

• Manage resource allocation across multiple projects including tracking resource bandwidth and

forecasting future availability for scheduling new projects.

• Guarantee the attainment of key milestones by proactively tracking metrics and project outputs.

• Apply effective project management methodologies processes, and control techniques

• Consulted with client to identify key requirements, defined the project scope, developed a project plan

and schedule, and provided leadership to internal teams on projects and daily production issues/resolution.

Able to merge customer and carrier needs with business requirements, logistical considerations to meet

project deliverables

• Experienced SCRUM leader with knowledge of Agile Project Management methodology.

• Encouraged and fostered employee involvement programs including Kanban’s and Small Group

meetings. Excel in liaising between business and IT to achieve on-spec project completions.

• Excelled in guiding the work of technical teams. Articulated project goals and scope, and instilled shared

accountability for achieving project milestones

• Maintained project schedules, issue/decision cases, meeting summaries and status reports to ensure

effective, ongoing communications across all team members

• Proficiency in explaining and demonstrating technical concepts and procedures to customers of all

computer skill levels, and sustained customer satisfaction throughout the life of the project

• Participated in all aspects of the software development life cycle, including requirements

gathering/documentation/meetings, estimation of effort/project management, testing and implementation

• Successfully assisted in testing, producing test cases to execute functional tests as well as executing

regression testing. Also participated in defect identification, documentation and tracking to verify that the

problem was quickly and easily resolved

• Unit, functional and user acceptance testing experience to insure the software is working as designed and

designed to meet the expectation of the customer

Aug 2012-Jan 2013 C.R. BARD LLC Medical Devices Humacao, Puerto Rico

As a global corporation, they are committed to sustainable responsibility with an emphasis on maximizing the positive

impact on the health and wellness of society.

Project Manager/Manufacturing Process Improvement Manager

• Work with upper management on how to increase employee productivity, improve customer service

levels, and process improvement throughout the manufacturing plant

• Responsible for all facets of project management: work flow analysis, cost analysis, maintenance

scheduling, and resource allocation

• Determined root causes of company's issues including, operational inefficiencies, material miss

utilization, and high labor costs. Co-facilitated with human resources and Business Excellence to create

training modules for the supervisors and the Management staff

• Guided the process improvement project through completion of the project lifecycle from planning to closing

• Provided project support in operations, project scheduling, budgeting, and tracking of department wide

systems improvements. Coordinated quality improvement meetings, established productivity targets, and

performed performance evaluations

• Influenced manufacturing operations to implement cost effective day-to-day process enhancements and

product reliability through yield improvement functions while maintaining on-time-delivery of assembly

products to vendors

• Organized daily Team meetings to ensure the team was current with forecast changes, potential

production obstacles, material shortages, and Engineering Change Orders issues that may cause delays in

customer delivery deadlines.

• Conducted labor and material cost analysis while introducing Lean Manufacturing principles in order to

reduce manufacturing costs and improve product output.

• Prepared weekly absorption analysis, monthly ROI, Revenue and forecast reports for upper management

review.

• Designed tools, reports, charts and graphs for senior management to provide ongoing, at-a-glance

summaries of project status and quarterly projects performance.

Feb 2012-Aug 2012 BIC GRAPHIC Advertising & Promotional Products Clearwater, FL

BIC Advertising & Promotional Products is a leading global supplier of a wide range of custom imprinted products to

the

advertising and promotional products industry.

Global Supply Chain & Logistics Data Analyst

• Responsible for creating a logistics department dashboard, consolidating the supply chain & logistics

global KPI metrics to one standard report and the discovery of over $800K in potential savings in freight

cost

• Develop new models, and ad-hoc reports to address current business issues, optimize sourcing and freight

movement decisions, and analyze network fulfillment logic

• Manipulation of data in Excel, and Access in order to support upper management decision making

• Interpret data as they relate to the performance metrics and provide recommendations to Supply Chain

Leadership

• Develop presentations to socialize supply chain process improvement opportunities

• Collaborate with other divisions to provide supporting data and analysis for cross-divisional projects

Nov 2008-Jan 2012 DeWolff, Boberg & Associates, Inc. All over the United States and Europe

DeWolff, Boberg & Associates is a management consulting firm specializing in helping companies of every description

achieve their objectives through improved performance and resource utilization.

Project Manager/International Business Change Management Consultant

• Train European clients on how to increase productivity, improve service levels, increase equipment

utilization, and improving supervisory skills. Determine root causes of company's issues including

quality, operational efficiencies, material utilization, and labor costs

• Delivered industry-leading process improvements, shortened processes from weeks to days, generated up to

$400K in annual savings within year one of launch. Completed projects up to 2 months ahead of schedule and

below budget saving up to an additional 3% in annual savings

• Experienced remote and overseas Project Manager (2 years), able to manage off-site project team utilizing

various project and software tracking tools. Managed the project team in the U.S. and all across the UK

(Manchester, Ireland, Scotland, and London) simultaneously

• Responsible for monitoring business functions and making sure that the Lean/Six Sigma methods were

being used at all times. Assisted personnel in understanding Lean/Six Sigma methods and putting those

methods to use in their daily activities

• Manages key project initiatives including the development of detail work plans, setting deadlines, assigning

responsibilities, and monitoring/summarizing project progress

• Analyze data to determine opportunities for improvement and solutions such as the installation of

alternate processing methods, updating procedures, and developing best practices

• Advise clients on possible modifications of machinery/equipment, or how to redesign the

products/services that currently exist with little to no capital expenditure

1998-Oct 2008 FedEx Ground Tampa, FL

FedEx air, ground and sea networks cover more than 220 countries and territories, linking more than 99 percent of the

world’s GDP.

Operations & Logistics Manager 2003-2008/Distribution Service Manager 1998-2003

• Success managing multiple projects with competing priorities involving annual budget

analysis/redistribution. Support distribution operations by coordinating multi-mode transportation,

resolve customer transportation complaints

• Keep up with and react to external influences, fuel cost, environmental pressures, relevant regulations and

customers' needs Execute supply chain solutions and reporting in support of transportation initiatives and

the established supply chain service, productivity, and cost reduction goals.

• Managed over 60 contracted routes and 115 employees that serviced the Central Florida market and

assigned the freight by area and route capacity. Ensure annual contractor contract negotiations, freight

rate negotiations and contractor certifications are kept current

• Lead manager in transportation engineering (contractor vehicle load capacity planning, route analysis, &

incident/emergency management)

Education

1994.1999 University of South Florida Tampa, FL

Bachelor’s degree in Business

Information Systems Management

Languages

Fluent in speaking the languages of English, Haitian Creole and a good understanding of Spanish

Software Proficiencies

Tools: Microsoft Office Suite (Excel, PowerPoint and Access), Microsoft Project, Visio, SharePoint and

Lotus Note.

Certifications and Courses

PMP Certification in progress (expected completion in late March)

Contact this candidate