Customer Service Management
Resume:
DEBRA L. TAYLOR
PLEASANT VALLEY,MO. 64068
CELL PHONE 816-***-****
RESIDENCE 816-***-****
OBJECTIVES
A challenging management position that welcomes creativity while ensuring all organization
standards for continual growth for positive outcomes. Specialty in behavioral management,
Customer Service and residential programs or human resources or any position that needs
strong leadership attributes,
EDUCATION
CSMU, Warrensburg, Mo. Master in Social Gerontology, 16 credits before completion.
Park University, Parkville, Mo. Bachelor of Science Degree, 1993 – Social Psychology
Trenton University, Trenton Mo. Associate Degree, 1990 -Business Management
PROFESSIONAL EXPERIENCE
Peachtree Restaurants and Buffet 6800 Eastwood Trafficway, KCMO. 64132 816-***-****
Floor Manager and Banquet Host start date -1/12/10 to 9/30/14 . My responsibilities consist of
oversee all floor staff of 9 or more, depending on day of week or events. Assurance for the
overall opening procedures for daily required tasks for a clean and safe environment. From the
time each employee enters their work station detail assessment are taken in account daily for
personal appearance. Quick briefing of the events for that day and the delegation to specific
assignments support and maintain a smooth functioning establishment. Monitoring interactions,
troubleshooting for positive resolutions for Customer satisfactions outcomes. Monitoring all food
stations detailed focus for proper temperatures, setups, appearance spills and overall
presentations .Weekly administrative meetings for maintaining clear and precise communication
for growth and evaluations of considerations.
Watkins Christian Child Development Center 2029 E. 39th St. KCMO. 64128 (816) 921-
9300 Assistant Director and Teacher start date -9/2004 to 11/30/2010. Job responsibilities
curtail but limited to gatekeeper of the WCCDC hiring and terminations of CCW's, work
scheduling,age appropriate class programs and activities, menus, all purchases for daily
operation.
Health and safety protocols training, orientations CPR and FIRST AIDE Training
Parents and Child's conferences. Maintaining a positive rapport with all outside State
Regulators and vendors.
New Horizon's Assistant Corp./NHAP, - 2700 East 18th St. Ste 203 KCMO.64127
start date 3/93 to 8/2004 Program Director for M.I. Services and Acting Co-Executive
Director for NHAC Programs Operations -ED duties include supervision and overseer for
administrative offices that consist of 2oo employees and 4 Admin. Supervisors and 13
House Managers. Director of HUD. Programs and housing and MRDD Director .
Support of all administrative functions and staff interfacing with all staff with respect to
staff resolutions overseeing Grievance Committee for positive outcomes. Continuous
outside reviews and meetings with State Officials such as the MO. State senators and
Lawmakers for budget s guidelines discussions. Reports and reviews for CARF
accreditation. Maintaining a standard of excellence workforce through out all programs.
M.I.Program Director – all duties are based on a detailed focus method on meeting
consumer needs and their growth to a specific goal to mainstreaming them back into
their community. Person centered approach to develop consumer ability to make
efforts to make sound decisions while assisting with behavioral methods to assure they
reach their goals . Identifying and delegating job assignments. Setting pograms as well
as structure routines to that will project the best outcomes. Responsible for start -up
budget compiling reports and reviews for Department of Mental Health. Ensuring all
State guidelines and regulations are being met. Oversee MI monthly budgets are not
over or excessive. Maintaining family contacts and concerns and all outside agencies
business. Overseeing and responsible for financial,personal payroll, and purchasing
information . Responsible for staff scheduling, capital and operating budget planning,
financial and supplies management of all facilities.
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