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Customer Service Management

Location:
Kansas City, MO
Salary:
NEGOTIBLE SALARY
Posted:
February 22, 2015

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Resume:

DEBRA L. TAYLOR

**** **** *****

PLEASANT VALLEY,MO. 64068

CELL PHONE 816-***-****

RESIDENCE 816-***-****

OBJECTIVES

A challenging management position that welcomes creativity while ensuring all organization

standards for continual growth for positive outcomes. Specialty in behavioral management,

Customer Service and residential programs or human resources or any position that needs

strong leadership attributes,

EDUCATION

CSMU, Warrensburg, Mo. Master in Social Gerontology, 16 credits before completion.

Park University, Parkville, Mo. Bachelor of Science Degree, 1993 – Social Psychology

Trenton University, Trenton Mo. Associate Degree, 1990 -Business Management

PROFESSIONAL EXPERIENCE

Peachtree Restaurants and Buffet 6800 Eastwood Trafficway, KCMO. 64132 816-***-****

Floor Manager and Banquet Host start date -1/12/10 to 9/30/14 . My responsibilities consist of

oversee all floor staff of 9 or more, depending on day of week or events. Assurance for the

overall opening procedures for daily required tasks for a clean and safe environment. From the

time each employee enters their work station detail assessment are taken in account daily for

personal appearance. Quick briefing of the events for that day and the delegation to specific

assignments support and maintain a smooth functioning establishment. Monitoring interactions,

troubleshooting for positive resolutions for Customer satisfactions outcomes. Monitoring all food

stations detailed focus for proper temperatures, setups, appearance spills and overall

presentations .Weekly administrative meetings for maintaining clear and precise communication

for growth and evaluations of considerations.

Watkins Christian Child Development Center 2029 E. 39th St. KCMO. 64128 (816) 921-

9300 Assistant Director and Teacher start date -9/2004 to 11/30/2010. Job responsibilities

curtail but limited to gatekeeper of the WCCDC hiring and terminations of CCW's, work

scheduling,age appropriate class programs and activities, menus, all purchases for daily

operation.

Health and safety protocols training, orientations CPR and FIRST AIDE Training

Parents and Child's conferences. Maintaining a positive rapport with all outside State

Regulators and vendors.

New Horizon's Assistant Corp./NHAP, - 2700 East 18th St. Ste 203 KCMO.64127

start date 3/93 to 8/2004 Program Director for M.I. Services and Acting Co-Executive

Director for NHAC Programs Operations -ED duties include supervision and overseer for

administrative offices that consist of 2oo employees and 4 Admin. Supervisors and 13

House Managers. Director of HUD. Programs and housing and MRDD Director .

Support of all administrative functions and staff interfacing with all staff with respect to

staff resolutions overseeing Grievance Committee for positive outcomes. Continuous

outside reviews and meetings with State Officials such as the MO. State senators and

Lawmakers for budget s guidelines discussions. Reports and reviews for CARF

accreditation. Maintaining a standard of excellence workforce through out all programs.

M.I.Program Director – all duties are based on a detailed focus method on meeting

consumer needs and their growth to a specific goal to mainstreaming them back into

their community. Person centered approach to develop consumer ability to make

efforts to make sound decisions while assisting with behavioral methods to assure they

reach their goals . Identifying and delegating job assignments. Setting pograms as well

as structure routines to that will project the best outcomes. Responsible for start -up

budget compiling reports and reviews for Department of Mental Health. Ensuring all

State guidelines and regulations are being met. Oversee MI monthly budgets are not

over or excessive. Maintaining family contacts and concerns and all outside agencies

business. Overseeing and responsible for financial,personal payroll, and purchasing

information . Responsible for staff scheduling, capital and operating budget planning,

financial and supplies management of all facilities.



Contact this candidate