Customer Service Home Health
Resume:
Objective
Seeking a responsible and challenging position in a growth oriented
company where my experience and skills will significantly contribute to
the overall success of the organization and provide opportunities for my
career growth. Also, I have over (8) years of office and computer
experience.
Skills Summary
Medical Billing & Coding Printer Microsoft Office (Word,
Customer Service Excel & Outlook)
Inventory Ordering Supplies Switchboard
Business Management Scanner Fax Machine
Purchasing
Employment History
2013-Current at home healtcare texarkana, tx
Healthcare Provider
o Assist patients in activities of daily living including personal
hygiene requirements in accordance with specific assignments provided
by supervisor.
o Supportive services essential to the patient's personal needs in the
patient's home.
o Light housekeeping, meal preparation, escorting to appointments and
other activities.
o Supervises client during activities to enable client to function
safely.
o Maintain compliance with all At Home Health policies, procedures and
guidelines as stated now or as amended. Maintain compliance with all
state and federal laws and regulatory requirements.
o Immediately reports to supervisor all significant changes in client's
environment, behaviors, and circumstances.
o Responsible for monitoring client environment and identifying any
potential safety hazards; takes appropriate actions to eliminate
hazard or report potential hazard to supervisor.
o Accurately logs time and participates in the use of EVV system which
is used to monitor time worked and completes other documentation as
required by Department of Human Services or At Home Health.
2012-Current jordan home health Texarkana, TX
Healthcare Provider
o Assist individual with developmental disability to lead a self-
directed life and contribute to the community.
o Help patients with daily living activities.
o Encouraged attitudes and behaviors that will enhance patients within
the community.
o Assist clients with their bathing, dressing, hair & skin care, light
housekeeping, meal preparation, laundry, shopping and escort services.
o Work with client and family to providing adequate and safe health
care.
o Share observations and concerns with supervisor.
2011-2013 Red River Army Depot texarkana, TX
Supply Tech-Asset Planner
o Provided stock property, tools, equipment and supplies to support
production operation throughout depot.
o Operated tools and maintained stockroom supplies.
o Obtained level of expendable, non expendable tools, equipment used in
repair and maintenance functions.
o Completed supply inventory by checking stock to determine inventory
level and anticipating needed supplies.
o Expedited orders for supplies and verifying receipt, storage,
identification, issued inventory and accountability of all property.
o Maintained and updated accurate daily, weekly and monthly production
schedules.
o Performed induct, inspect and return assets.
o Recorded job completion, close production orders and performed
material bin transfers.
o Worked closely with shop supervisor to ensure deadlines are completed.
2010-2012 Rainbow of challenges hope, ar
community waiver clerk-direct support aide prn
o Provided direct services to clients who are developmentally disabled.
o Determines eligibility for new applicants and continual eligibility
for clients for Rainbow of Challenges e services, reviewing and
verifying data on applications, and ensuring adherence to regulations,
policies, and procedures.
o Scheduled appointments in office or by telephone.
o Responsible for routine and emergency care, treatment, training for
specified clients with developmental disabilities, routine and crisis
procedure.
o Required to accurately document client's behavior throughout daily
shedule, included home activities, home training and unusual
incidents.
o Daily schedules included: grooming, bathing, feeding, observing,
reporting client, conditions, behaviors, interacting with clients
therapeutically, participating in clients and/or active treatment
programs.
o Demonstrated clerical skills (typing, filing and telephone duties).
.
2009-2012 evergreen presbyterian ministries texarkana, tx
direct support aide PRN
o Assisted clients with a disability to lead a self-directed life and
contribute to the community.
o Helped with activities of daily living if needed, encouraged attitude
and behaviors that enhanced community inclusion.
o Provided support to clients with disability at work and other
community places.
o Acted as an advocate for the disable client, in communicating their
needs and self expression and goals.
o Responsible for client's daily care.
2008-2010 Bowie County Health Clinic texarkana, tx
medical records clerk
o Communicated with customers, employees, and other individuals to
answer questions, or explained information.
o Compiled and recorded medical charts, reports and correspondence.
o Prepared, reviewed insurance claim forms and other related documents
for completeness in accordance with company procedures.
o Analyzed data to determine answers to customer questions.
o Compiled data, entered fees, charges, and prepared invoices for
billing purposes.
o Prepared itemized statements, bills, invoices and recorded amounts due
for services rendered.
o Reviewed documents such as: purchase orders, sales tickets, charge
slips, hospital records in order to enter fees and charges due.
o Performed bookkeeping, posting data, record cost, service and shipment
of supplies.
2006-2008 collom & carney texarkana, tx
medical record billing clerk
o Answers questions from patients, clerical staff and insurance
companies.
o Identifies and resolves patient billing complaints.
o Provided clerical support to the department in regards to billing
questions and clinic specific patient care and financial programs.
o Performed high level clerical work, word processing, data entry,
verifying insurance and authorizations of services.
o Great organizational skills with attention to details, excellent
telephone techniques and customer/patient rapport, and computer
knowledge.
o Detailed oriented and able to handle multiple assignments.
Education
o Graduated -1996 Diploma Liberty-Eylau High School Texarkana,
TX
o 2003-2005 Social Work Dallas Community College Dallas, TX
o 2005-2006 Medical Billing & Coding P.C. Center Desoto, TX
o 2012-Current Human Service Management University Of Phoenix
Phoenix, AZ
o 2015 Certificate Phlebotomy- Central Texas Phlebotomy Institute
References: Available upon request
References
Contact this candidate