Customer Service Administrative Assistant
Resume:
Jennifer M. Morris
Salisbury, MD 21801
********@*****.***
OBJECTIVE: A position utilizing office/administration experience with
proven communication skills and the ability to work well with others with
minimal supervision.
QUALIFICATIONS
Administrative support professional with 20 years' experience working in a
fast-paced office environment demanding strong organizational, technical
and interpersonal skills. Trustworthy, dedicated and loyal, committed to
superior customer service. Confident and poised in interactions with
individuals at all levels. Detail oriented and resourceful in completing
projects. Able to multi-task efficiently. Capabilities include:
. Contract Administration
. Project Management
. Proficient in Microsoft Office
. Customer Service & Relations
. Filing & Data Archiving/Tracking
. Accounts Payable/Receivable
. Payroll
EDUCATION
1993. Graduated with honors from Delmar Jr.-Sr. High School, Delmar,
Delaware
EMPLOYMENT
. 2014 - Present Real Property Maintenance, LLC, Salisbury, MD
Accounts Receivable/Customer Service Representative
o Answer incoming phone lines
o Schedule service appointments
o Follow up with customers
o Perform all service and contract billing
o Purchase Order issuance
o Job Costing
o Create O & M Manuals
o Service Contract distribution/tracking
o Maintain confidential personnel files
o Payroll
. 2006 - 2014 Harkins Contracting, Inc., Salisbury, MD
Administrative Assistant/Assistant Project Manager
o Answering eleven incoming phone lines for five different
companies
o Review of specifications to ensure correct bidding procedures,
close out procedures and submittal compliance
o Organizing all project documents and drawings
o Assist with subcontractor and material procurement
o Assist with and process day-to-day administrative items such as
change directives, RFIs, contracts, change order requests, prime
contract change orders, subcontractor change orders, etc.
o Maintain tracking logs for all administrative items listed above
o Preparing and sending out all submittal packages to engineers,
maintaining submittal log
o Ensuring all subcontractors have attained insurance to meet our
requirements
o Assist Project Team with obtaining all necessary permits and
licenses.
o Maintaining Certified Payroll log and reviewing all
Subcontractors Payroll for accuracy
o Maintaining warranty work log, scheduling of warranty work
o Meeting minutes
o Handle all projects' progress & final billings
o Handling all incoming & outgoing mail/shipments (USPS, Federal
Express, UPS)
o Ordering of all office supplies
Reference: Mark Figgs 443-***-****
. 2004 - 2005 P & A, LLC (Maryland), Delmar, DE
Contract Administrator / Assistant Project Coordinator
o Logged all bid solicitations into database and assigned job
number
o Held weekly meeting to assign estimator for all jobs to be bid
o Ordered plans from printer, picked them up and maintain a Plan
Log
o Logged completed estimates into database and sent to customer
o Upon customer acceptance, entered costing and billing into
Starbuilder
o Copy and distribute plans to foremen
o Assist in the completion of Contract Documents
o Prepared submittal packages for engineer's approval
o Updated Change Order Log and reconciled monthly with accounting
o Assisted Estimators with coordinating product deliveries and
subcontractor scheduling
Estimator/Project Coordinator
o Estimated Sitework and Paving projects
o Trained and assisted the Contract Administrator
Reference: Michael Pusey 302-***-****
. 2001 - 2004 A. P. Croll & Son, Inc., Georgetown, DE
I held several job titles at A.P. Croll. I began as the
receptionist.
My duties included:
o Answer five incoming phone lines
o Assist customers, subcontractors, etc. at front window
o Handling all incoming & outgoing mail/shipments (USPS, Federal
Express, UPS)
o Special projects assigned by the controller
o Order all office supplies
I quickly moved up in the company to Administrative Assistant. In
this position, I continued to effectively handle all of the
receptionists' duties as well as the following:
o Assist the CEO, President and three Estimator/Project Managers
o Search for invitations to bid on projects in Kent and Sussex
counties, forwarding to the appropriate Estimator.
o Request, prepare and send out submittal packages to engineers
o Attain hauling permits online
o Payroll and Accounts Payable
The company continued to grow and so did my responsibilities. We
finally hired a full time receptionist. She took some of the
responsibilities off of my hands and I obtained more. I obtained
the job title of Administrative Assistant/Contract Administrator.
At this time, my duties included:
o Set up new jobs in Starbuilder using the Estimator's take off
o Contract Administration
o Monitor field timesheets - This was the first time that our 20
foremen saw cost coding. I had to code their timesheets for them
and teach them the coding system. Distribute "cheat sheets" for
each job.
o Submittal packages
o Internal material movement - Create material movement summary
report
o Update job status using field timesheets.
o System manager for phone systems
o Assistant to three Vice Presidents and two Project Managers
o Typing all final bids
o Typing all meeting minutes
o Accounts Receivable assistance
o Billing assistance
o Miss Utility Manager
o Plans and Specifications Manager
References: Brian Anderson 302-***-**** or Scott Fowler 302-856-
6177
. 2000 - 2001 FurnitureLand, Inc., Delmar, DE
Purchasing Agent
o Ran daily reports to determine what needed to be ordered
o Created Purchase Orders
o Faxed or EDI Purchase Orders to vendors
o Checked status on all purchase orders over six weeks old
o Customer Service
o Receive and post customers' payments
o Answer phones
Reference: Lara Whaley 302-***-****
. 1995 - 2000 Harvard Custom Manufacturing, Inc., Salisbury MD
Material Expediter
o Prepared weekly report of material on order
o Called vendors to expedite critical material
o Payroll
o Data entry for Inventory and Planning department
o Served as back up Switchboard Operator and Receptionist
o Served as back up for Repair Control Department (data, entry,
preparing reports)
Reference: Tony Rodriguez 410-***-****
Administrative Assistant for the Finance, Engineering and
Program Management Departments
o Prepare and distribute reports on a monthly basis
o Cater breakfasts and lunches for customer visits
o Maintain logs of various internal documents
o Distribute purchase orders and mail
o Filing, faxing, typing, etc.
o Payroll
o Order office supplies
o Accounts Payable reconciliations
o Processing and matching of invoices
o Served as back up for Switchboard Operator and Receptionist
Reference: Joe Figgs 410-***-****
Contact this candidate