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Customer Service Sales

February 22, 2015

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Brionna A. Collins Smith

**** ******** *** *** *******, TX 78245



Looking for a challenging growth opportunity where my experience,

training, and skills can be utilized to benefit the company.


● Lemoore High School - Lemoore, CA 93245

● Diploma, Graduated 2009

● College of The Sequoias - Hanford, CA 93230


● Shipping/Receiving

● Excellent Communication Skills Orally and Written

● MS Windows Proficient

● Excellent Problem Solver

● Fast Learner

● Telecommunication Skills

● Cash Flow Management

● Inventory

● Energetic Work Attitude

● Store Recovery/Maintenance


Customer Service:

● Consistently received positive feedback from guests and created repeat

business by developing long-term relationships with customers.

● Handled guest complaints, returns, and exchanges while maintaining a positive

experience for all customers.


● Consistently generated additional revenue through skilled sales


● Employee Of The Month

● Top in Store Sales

Monetary Transactions:

● Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

● Handled customer contracts and animal adoption process.

Conflict Resolution

● Responsible for handling customer account inquiries, accurately providing information

to ensure. And resolution of product/service complaints and ensure customer


Work Experience:

Kohl’s San Antonio, TX

August 2014 - Present

Jewelry Associate/Customer Service

● Customer Service

● Maintain a positive attitude

● Keep a clean work station

● Up Selling/Soliciting Credit

● Counting Tills/Handle cash drawer

● Train New Associates

● Merchandising

PetsMart, Hanford, CA

May 2010 - July 2012

Cashier - PetCare - Stocking

● Assisting Customers

● Up selling (Pushing add-ons)

● Handle a cash drawer

● Great knowledge of the store

● Keep a clean work area

● Facing products

● Feed/Water Animals

Forever 21, Hanford, CA

July 2009 - December 2009

Sales Associate

● Assisting Customers

● Maintain store recovery

● Handling Floor Sets

● Operating fitting rooms

● Up Selling (Pushing add-ons)

● Have a great memory of the store

● Prevent theft with great customer service

Implemented new processes and systems for improving customer service

satisfaction. Greeted customers entering the store to ascertain what each

customer wanted or needed. Described product to customers and accurately

explained details and care of merchandise. Answered questions regarding store

and products, while maintaining knowledge of current sales and store promotions.

Provided an elevated customer experience to generate a loyal clientele.

Conducted weekly walk-throughs with the General and/or Store Manager to

discuss all interior visual displays including store window presentation and

displays. Maintained cleanliness and presentation of stock room and production

floor. Accurately balanced cash drawer after every shift.


Ashley Costa Personal/Business Registered Nurse 559-***-****

Kari Chester Personal/Business PG&E: Supervisor 559-***-****

Brandy Singleton Personal/Business United States Air Force 559-***-****

Frank Smith Personal/Business California Highway Patrol: Retired Sgt. Security


Chavonne Smith Personal/Business United States Postal Service 559-***-****

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