Customer Service Manager
Resume:
Rebecca Lakin
Omer, Mi. **749
Experiences for the past 14 years:
****-******* ******** **** ****** Center Medical Receptionist
Manages the day to day operations of a medical office including, but not limited to, scheduling
patients for 7 providers, greeting, intake and out take positions, answering 8 phone lines,
transcription, customer service, verifying insurance information, setting up new patients,
referrals.
2011-2014 Progress Physical Therapy Office Manager
Manages the day to day operations of a medical office including, but not limited to, scheduling of
patients for 2 offices, ordering supplies, coordinating information between physicians and
hospitals.
Assists the Physical Therapist with all modalities, along with the preparation and clean- up of all
treatment rooms.
Maintains and verifies patient data bases for all insurance companies, handles all types of forms
and supplies, compiles insurance claims as needed along with submissions.
Plans and executes marketing campaigns for new and existing physicians and coordinates events.
Handles multi-lined phone system and all secretarial duties.
2002-2010 City of Standish City Clerk
The main administrative officer for the city who is custodian of the seal for the city. This seal is
used for certifying all resolutions and ordinances enacted or passed by City Council. It is also the
duty of the clerk to maintain and compile all amendments and ordinances.
Compiled department budgets information and submitted to City Manager. This entailed
monitoring revenues and expenditures, as well as all purchases for supplies. Maintains chart of
accounts for the general ledger in relation to Accounts Receivables and Payables.
Deputy Treasurer and performed all essential duties upon her absence.
Prepared and posted all notices of public meetings, hearings, bid notices as well as other legally
required notifications.
Prepared agenda packages for all boards, attended all meetings and recorded all minutes
according to state guidelines.
Prepared, conducted and maintained all election records. Trained, overseen and supervised all
election inspectors in compliance with State Election laws.
Administered all quarterly utility billings, maintained all meter readings and established payment
plans.
Risk Management Coordinator for all audits, as well as the HR liaison.
Prepared payrolls, bank deposits and mailings.
Handled all A/R and A/P activities.
Certified Municipal Clerk since 2009.
1999-2002 West Branch Physical Therapy Office Manager
Managed the daily operations of a medical office including scheduling and insurance
verifications.
Ordered supplies, and compiled insurance claims while handling multiple phone lines.
Planned and executed marketing campaigns for new and existing physicians and coordinated
events.
Managed the day to day operations of a medical office including, but not limited to, scheduling of
patients for 2 offices, ordering supplies, coordinating information between physicians and
hospitals.
Assisted the Physical Therapist with all modalities, along with the preparation and clean -up of all
treatment rooms.
Additional Information:
My computer skills are proficient or easily adaptable to all systems and software. These include
Microsoft Word, Excel, Publisher, Power Point, QuickBooks and several applications that apply
to governmental record keeping.
My professional affiliations consist of Chairman for the Northeast Michigan Cable Council,
Member of the State Election Commission, F.O.I.A. Coordinator, Member of the Michigan
Municipal League, and Member of the Arenac County Clerkâs Association.
Additional prior work experiences include over 15 years of dental experience in general dentistry
as well as a perio and ortho offices.
Contact this candidate