Manager Customer Service
Resume:
Michael Trevino
*********@*******.***
Work Experience
store Manager
Dollar general Stores
October 2012 to Nov 2014
Responsibilities
At Dollar ganeral I am responsible for generating associate scheduled for store and making sure that we are scheduling people as per the needs of the business, hiring,training-
coaching and training store associate to ensure they are company with all store policies and procedures, follow up on store cleanliness and proper sanitation procedures, merchandising
ensuring the proper product placement to maximize the stores profitability, proper stores orders to ensure that were are 100 % in stock of all store product, analyzing financials to
identify are needing opportunities that will help to maximize the stores profit, focus on sales opportunities on Store, kitchen, and gas ensuring that we are hitting our sales targets
and on a positive sales trend.
Skills Used
Skills used are great analytical skills, analyzing all store finances and opportunities. Communication ensuring to communicates all goals and opportunities to all
managers and associates. Communication is the key to any successful business. Great leadership skills, must be able to lead your team to successes with proper coaching and training.
Store Manager
Dollar Tree - Edinburg, TX
January 2010 to October 2012
Responsibilities
At Dollar Tree I was responsible for the hiring and training and following up on all associates ensuring that all proper store procedures are being followed.
Completing schedules for all associates and management team ensuring it is posted on time. Using store planner to ensure that all store changes that are needing
to be completed such as end caps, seasonal area, ASRs and all store signage is completed on time. Setting a plan and goals for the week on what needs to take place
prioritizing based on the needs of the business. Following payroll daily ensuring that we do not overspend on hours based on sales. Ensuring that all asset
protection procedures are being followed.
Burger King Store Manager - McAllen, TX
April 2006 to Jaunuary 2010
My responsibilities include
I was in charge of making all crew schedules scheduling based on the needs of the business. Taking inventory counts daily weekly and monthly
to ensure that we are controlling and monitoring our food cost. Controlling and managing labor controls making sure that we are only using the
hours that are allowed based on the store sales.Following up on and maintaining store cleanlines as it is important taht our customers have a clean
and inviting restaurant. I am in charge of hiring of all store employeesmaking sure that we are very selective hiring only those that really needto work.
Communicating goals and targets, training and developing new and existing employees.
Certifications
Phlebotomy Texas License
Cetificaton of Phlebotomy Rio Grande Valley Carrer Center
Additional Information
References:
Enrique Ivan Noriega
Distric Area Manager Burger King
Professional
NAncy Rojas
Distric Manager Dollar General
PRofesional
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