Customer Service Administrative Assistant

Valeriana L. Wilson

T O W H O M I T M AY C O N C E R N :

With the enclosed resume, I would like to make you aware of my interest of the new opportunity of

Executive Administrative Assistant.

I have in my past endeavors been employed at various industries, such as the military and the

civilian sector, which in turn has provided essential skills in the areas of administration, marketing,

customer service and other fields of personal assistance. Therefore, I am well able to undertake

multiple tasks and deliver results that enhance productivity.

Known for my strong personal initiative, I have become valued and respected employee in every

job I have held. I can assure you that I am a conscientious worker with an outstanding problem

solving ability, and I always seek resourceful ways to contribute to my employer’s reputation and

efficiency. If you can use my versatile abilities within your company, then I would enjoy an

opportunity to talk with you and discuss how I might become a beneficial part of your team. I hope

to hear from you in the near future.

Sincerely,

Valeriana l. Wilson

4820 Westgrove dr, #1110, addison, 75001; 214-***-****;

************@*****.***

O BJECTIVE

My objective is to take advantage of the new opportunity of Architectural Administrative Assistant.

SUMMARY OF QUALIFICATIONS

Several years of professional, administrative & customer service experience. Developed

•

interpersonal skills, having dealt with a diversity of professionals, clients and staff

members.

Self motivated, able to set effective priorities to achieve immediate and long term goals

•

and met operational deadlines.

Adept at working independently and as a team member.

•

Adapt easily to new concepts and responsibilities.

•

Function well in fast paced, high pressure atmosphere.

•

PROFESSIONAL EXPERIENCE

Brooksource Inc., Addison, TX January 2015 Present

Administrative Assistant

Provided Administrative support for Project Management IT Team.

Assisted in mailing out new parts and badges for new national system, within the

realm of healthcare. Highly organized, efficient, while provided excellent

customer service. Coordinated records & reports. Likes to be part of a team

environment, at the same token can work alone. This is strickly a temporary

assignment, which ends 04/15. Used on this assignment the following

applications: Microsoft Word, Excel & Visio; Microsoft Office; IM (Instant

Messaging); can read light schematics.

Snelling Inc., Dallas, TX March 14’ September 14'

Receptionist & Clerical Support

Provided administrative and clerical support which included multi-tasking of

assignments and calendars. Highly organized, efficient with added strong

interpersonal skills, typing, answering phones, filing and distributing mail. Made

copies, files, and faxes. Prepared and scans documents Directing & welcoming

clients. Plus, also an added touch of personal assisting to owners. Applied

Microsoft applications: Excel & Word.

Valeriana L. Wilson

Northern Trust Bank, Addison, TX April 13’ September13’

Business Unit Administrator for Oil, Gas & Minerals

Provided full time administrative support for senior managers within the Non

Financial Asset Management: Oil, Gas, and Mineral Department. Created

documents and spreadsheets. Maintained and organized paper and electronic

files. Joint Interest Billing for individual accounts. Responsible for identifying and

resolving problems within established guidelines. Handled deposits and cash

transactions. Proficient in Excel, Microsoft Programs, Citrix System & Web Cash

Movement. Ensures Confidentiality. Note; Started as a temporary worker with this

firm, and hired on 07/2013 on a permanent basis.

National Park Service, Manteo NC October12’ December12’

Receptionist

I was a full time receptionist at the National Park Service. My duties are

the following: The gatekeeper to headquarters, assisted visitors with

directions and information about the park. I performed various administrative

tasks, including answering telephones.

University of Texas at Dallas August 09’ May 12’

Full time student of Public Affairs

I was a full time student at University of Texas at Dallas.

*Robert Half International, Inc. Dallas, TX March 07’ August 09’

Administrative Assistant/Clerical

Performed general secretarial tasks, typing reports, and general correspondence

on different software; arranged meetings. Handled incoming calls, scheduled

appointments, and also provided administrative and clerical duties as assigned;

maintained and organized files. *I have 6 or more months of unemployment with

this company.

Remax Inc, Dallas TX October 06’ March 07’

Real Estate Assistant

Provided administrative support for the owner; assisted with special projects.

Ensure smooth workflow; secured new business utilizing customer inquiries and

mass mailing responses; provided product line information to prospective clients.

Initiated loan application and qualifying process, maintained daily call records.

Acquired comprehensive product line knowledge and ability to quickly access

customer needs and assemble appropriate financial packages.

Brice, Vander Linden & Wernick, P.C. Dallas, TX January 06’ – April 06’

4820 Westgrove dr, #1110, addison, 75001; 214-***-****;

************@*****.***

Legal File Administrator

Organized and managed portfolios for debtor payment compliance with Chapter

13 Plans. Monitored bankruptcy files through courts, trustee’s office, and debtor

attorney. Performed and analyzed bankruptcy tracking on client’s files. Collected

data and analyze documents with online database thru ACER “Automatic Access

to Court Records Jurisdiction”. Also, familiar with AS400 and A/R Collection

hardware, which were used to in debtor payment compliance portfolios.

Centex, Inc. Dallas, TX June 05’ December 05’

Collections

Telephoned collections of past due accounts. Additionally, informed customers in

regard to their account status and payment options. Credit bureau and fraud

account functions. Successfully collected 70% assigned accounts.

Texas Women’s University, Denton, TX January 04’ June 05’

Full time student of General Studies

During this time period, attended Texas Women’s University, to explain the gap of

unemployment. I had completed course work in the past at various universities

while I was married to my former spouse.

United States Navy, Various locations June 95’ November 03’

Human Resource Specialist/Storekeeper

Briefed and advised individuals on pay and personnel matters. Extensive

customer service, processed pay and personnel transactions. Performed various

administration tasks, further took care of travel arrangements. Assisted enlisted

personnel information on various issues such as naval occupations. Additionally,

interviewed and made recommendations for assignments. Maintained naval

directives and filing for Officer and Enlisted. Note: Before I became a Human

Resource Specialist, I was within

the field of storekeeper aka Military Supply Clerk. Formerly, did carry a security

clearance in the level of secret.

EDUCATION

University of Texas at Dallas Graduated May 12’

Full time student of Public Affairs

I am a full time student at University of Texas at Dallas

Texas Women’s University, Denton, TX Graduated June 05’

Valeriana L. Wilson

Bachelor of General Studies/Legal Studies Certificate

Bachelor of Arts in General Studies which is divided into three concentrations of:

Government, Sociology, and Business

CERTIFICATES

SAAT Certificate (Sexual Assault Advocacy Team) Received Mar 10’

Support survivors by providing crisis intervention, hospital accompaniment and

safe transition to shelter, and other services

Diversity Institute Certificate Received Oct 09’

Texas Woman’s University

Personal Trainer Certificate Received Mar 08’

Received from Brookhaven College a Certificate of Personal Training

4820 Westgrove dr, #1110, addison, 75001; 214-***-****;

************@*****.***

Contact this candidate