Customer Service Sales
Resume:
VERONICA GEORGINA DE BARTOLO
****, *** *******, ****** *******, Buenos Aires, Argentina
Tel: (054**-****-**** – Mobile: (054**-********
Email: *************@*****.***.**
SALES & SERVICE SPECIALIST RESPONSIBILITY STRATEGIC PLANNING CUSTOMER ORIENTED
COORDINATION INICIATIVE BUSINESS DEVELOPMENT WILLINGNESS PROBLEM SOLVING
“As a highly motivated and qualified Insurance Agent and Broker, an English Teacher and Spanish
native speaker, I have been performing as a professional Insurance Seller for about 4 years with
experience in executing sales and service plays and processes. Moreover, I have been performing as
a trainer as well as Insurance Agent for Allianz Argentina, the German Insurance Company’s
Argentinian branch. My motto is develop relationships with customers by providing them with high
quality customer service.”
SUMMARY OF QUALIFICATIONS
• Assessing customer needs, providing solutions and building customer relationships
through mutual trust in order to optimize sales opportunities.
• As a Teacher, I have patience to teach, learn, adapt and develop strategic planning.
• (As a trainer) Assisting companies’ employees to improve their understanding of
process flows, system functionality as well as the company's policies and procedures.
• Strong critical thinking and problem-solving skills.
EMPLOYMENT
2006 – Present – English Teacher
• Santa Brígida School –Bilingual School - Cap. Fed., Argentina - Contact Phone: ***-**-****-
1268 –
Andrea Aboud - http://www.santabrigida.esc.edu.ar/
• Group/Form Coordinator – Teacher Supervisor
• Planned and ran activities to help students build reading / writing skills
• Literature & Reading Teacher – Organized Internal Events among students
• Designed and produced series of reading activities to enrich student learning experience
through the reading of classics
• Developing after-school programs and extracurricular activities for students who needed
special tutoring
• Established and implemented a special program to help students improve their ability to
initiate tasks independently
2011 – Present
• Allianz Argentina – Insurance Agent/ Broker and Training Coordinator
• On-the-job training to acquaint workers with changing procedures in the presentation of
different topics in a foreign language
Veronica Georgina De Bartolo – *************@*****.***.** - Tel: (054**-****-**** – Mobile:
• Sales – Broker – Client Assistance: sales and service support to customers ; handling
service requests ; instructional guidance
2007-2015
• Allianz Argentina – AySA – BDO Argentina
• English Teacher and Business Skills Developer: on-the-job training, coordinating training
activities.
RELEVANT EXPERIENCE & COURSES
• Course on Insurance Sales, Customer Service and Assistance – Allianz Argentina (Seminar)
• Customer Service: Creating Excellent Experiences – Allianz Argentina (Seminar)
• Teaching English as a Second Language at Santa Brigida School, San David School, SL
Institutes.
• Catering for Individual differences: Multiple Intelligences, Learning and Teaching Styles by
Prof. Gustavo Paz
and Prof. Mariano Quinterno (Seminar)
• Higher Order Thinking Skills – Reading is Thinking – Professional Development Session, by
Luciana Fernandez
• Spanish Tutor – Teaching Spanish to English Speakers
EDUCATION
• Insurance License – SSN (Superintendencia de Seguros de la Nacion)
• English Teacher – Instituto Superior del Profesorado Joaquin V. Gonzalez – Teacher
Training College – Buenos Aires, Argentina
• High School Degree on Accountancy, HR and Law (I.C.E.A. High School, Buenos Aires,
Argentina)
OTHER SKILLS
• Computer/Technological Skills
• Fluent Italian Speaker
• Courses on First Aids
Veronica Georgina De Bartolo – *************@*****.***.** - Tel: (054**-****-**** – Mobile:
Contact this candidate