Customer Service Manager

Curriculum Vitae

: ** *** *****, **** ******* Tunis

: ** ** ** **

@ : ************@*****.***

PERSONAL INFORMATION

Name and Surname : BRIKI Manel

Date and place of birth : 22th of july 1985 La Marsa Tunis

Marital status : Single

Nationalité : Tunisian

EDUCATION

2008-2009 : Third-year university level in Business English « Institut Supérieur des

Langues Appliquées et d'Informatique de Nabeul ISLAIN »

2004-2005 : A Level in management and economy, high school « Carthage Présidence. »

PROFESSIONAL EXPERIENCE

January 2010 – september 2013 : OWLIANCE Tunisie Insurance and Banking Services

january 2013 : Supervisor,Trainer and a Qualit y agent.

-Training and supervising a team of 20 account manager.

-Providing help for the new recruits.

-processing of customer feedback.

From januar y 2010 to january 2011 : account manager..

-Almerys : healthcare professional repayement

February 2008– November 2010 : Teleperformance.

Customer service:

-selling tourist magazine for travel agencies

-Orange : account manager in Internet and TVs subscriptions.

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COMPUTING SKILLS

Microsoft Word, Excel, Power Point, Access.

AGAPS, CITRIX

PERSONAL SKILLS

Effective communication : speak, write, and listen effectivel y, organize my thoughts

logicall y

Problem-solving : always reaching a resolution,i can conquer job challenges b y

thinking criticall y and creativel y.

Teamw ork : i have the ability to work well with others while pursuing a common goal

as well as work with minor supervision

Adaptability and flexibility :I can work independently or as part of a team, can

change gears when required .

LANGUAGES

Arabic Expert

Frensh Expert

English

Expert

HOBBIES

Reading,Travelling,Going to theatre

Former member of the association « la voix de l’enfant » in Nabeul

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