Curriculum Vitae

SHELLY SHARMA

DOB : **th March 1982

Nationality : Indian

Language : English, Hindi

Phone No. : 980-***-****

Address : Flat No 302,

Basant Vihar Kasumpti Shimla

acof5i@r.postjobfree.com

Objective

To work in a progressive firm to further enhance my capabilities,

knowledge and contribute to the growth of the firm and grow along

with it. Good communication skills, Team spirit, desire to grow,

sincerity, commitment towards my work and capable of

understanding my job related works are my assets.

Key Skills and Qualification

Problem Analysis Problem Solving Organisational Skills

Customer Service Orientation Adaptability Initiative

Strong Interpersonal- Communication Skills

• Knowledge about customer service and administrative

procedures.

• Language – Fluent in English

• MCA from IGNOU India

Professional Courses

June 2008: CORE JAVA from NIIT Shimla

July 2013: Advanced JAVA from NIIT Chandigarh

Degree of Proficiency:

English: Excellent in Speaking, Reading and Writing

Hindi :Excellent in Speaking, Reading and Writing

Work Experience:

Total Experience : 7 yrs of working experience

P resently working as a project cordinator with

A radhaya Academy in shimla.

Worked with K inerk Direct Solution Marketing

1.

( KDMS) US process since September 2012 as Process

Associate at Chandigarh t ill April 2013.

K ey Responsibilities

• Customer Service calls

• Sales calls

• Meeting Sales Target

• Customer Satisfaction by providing first time

resolutions

Worked as Customer Service Executive in Vodafone

2.

Essar Spacetell limi ted t ill March 2011.

Key Responsibilities

• Customer Service front end

• Sales Target

• Making daily reports like

• Handling reports like swap report,MIS report

• Working under pressure

• Fullfiling targets

Worked as a coordinator in academyfor 4yrs from

3.

M arch 2004 to October 2008.

K ey Responsibilities

• Counselling of students

• Admissions

• Office work

Other Information

• Highly motivated and result oriented

• Possess excellent communication and influencing skills ability to

communicate well in multicultural environment.

• Able to work long under pressure with minimum supervision

• An effective administrator and well organized.

Personal Interests :

• Travelling, Books and Movies

Contact this candidate