* ******* **********

Punjabi Bagh Club Road

New Delhi-110 063.

Mobile: 999-***-****

acof4b@r.postjobfree.com

MONIKA VASHISHT

Present Employment

Company : Ameya Commercial Pvt Ltd.

Designation : Senior Manager-Customer Services

Tenure Feb 2014- Till date

Job Description

Monitoring and supervision of the accounts recovery of various clients by

•

leading a team of executives.

Examine the accuracy of documents involved in registration of properties

•

related to sale and transfer.

Calling up specific clients on need basis for reminder of payment dues.

•

Organizing and heading meeting of associated in launch of new projects.

•

Close interaction with sales team in regards to new booking and recoveries.

•

Strengths

Outstanding communication and interpersonal skills

•

Excellent time management and organizational skills

•

Persuasive, emphatic with good problem solving skills

•

Good knowledge of Microsoft Outlook, excel and Internet Explorer

•

Ability to deal with external and internal customer support in a professional

•

manner

Quick learner, detail oriented and ability to adapt to new processes in limited

•

time frame

Multi tasking skills and ability to work under pressure.

•

Organization Served

Company : Satya Group Pvt Ltd.

Designation : Senior Manager-Customer Services

Tenure : Dec 2012- Jan 2014

Job Description

Handling two projects in Delhi and Indore.

•

Supervising and coordinating the activities of 6 persons in relation to the

•

projects.

Plan, direct and coordinate activities of the staff engaged in receiving,

•

investigating, evaluating, and settling the claims of properties.

Effectively monitoring the maintenance recovery for the properties.

•

Coordinating with various interdepartmental heads like legal, accounts,

•

marketing to solve the specific problems of customers.

Allocating the amount and releasing the commission of various brokers

•

associated with the projects.

Effectively set up the systems in relation to coordination between various

•

internal departments for smooth and efficient working of the customer service

department.

Company : DLF Universal Ltd.

Designation : Manager-Customer Care

Tenure : August 2002- Dec 2012

Job Description

Attending customer queries regarding their property.

•

Maintenance of ledgers of the concerned properties assigned to me.

•

Coordinating with the accounts in regards to payments outstanding for the

•

concerned properties.

Generation of letters for demand of installment due from customers.

•

Preparation of agreements of new properties.

•

Preparation of documents involved in transfer, mutation of property as per

•

customer needs.

Company : Mott McDonald Consultants India

Designation : Secretary cum Administrative Officer

Tenure : May 2001-August 2002

Mott McDonald Consultants India is a British MNC and is one of the

leading consultants to Delhi Metro Railway Corporation.

Job Description

Handling of all official correspondence addressed to the Project Director/Manager.

•

Generation of reports related to the project status and completion.

•

Fixation of appointments for project director and handling of the meeting

•

conducted with DMRC.

Filing of all documents related to the project including all official correspondence,

•

memorandums, minutes of the meetings etc.

Generation and maintaining of timesheets of all the employees of the company.

•

Purchasing of all the stationary and ancillary items, also keeping account of the

•

same.

Supervision of housekeeping related to office and equipment maintenance.

•

Handling of petty cash, book keeping. Making entries in the ledger and preparation

•

of balance outstanding statements.

Company : Westward Shipping Services Pvt. Ltd.

Designation : Customer Care Executive

Tenure : 1994-2001

Job Description

Interacting with overseas clients in relation to company work.

•

Maintaining a satisfied customer base.

•

Also maintaining the computerized network of the organization in the capacity of

•

programmer.

PROFESSIONAL QUALIFICATION

Two years diploma in Computer Application (PGDCA) from NIIT.

•

• Sound knowledge of FoxPro, FoxBASE, Focus, Unix, C++, Win95, MS-Excel,

MS-Access, PowerPoint, Ms-Office, Sybase, Advanced Unix

• Six months E-Prodigy and E-connect course from ZAP

HTML, PhotoShop, VBScript, Java Script, ASP, SQL-Server, FrontPage,

•

DreamWeaver, Flash, Director, Java, Swing, Beans, Applets, XML, XSL, Wap

Server, WML, WML Server Toolkit, WML

EDUCATIONAL QUALIFICATION

B.A. (Pass) from Delhi University

•

AISSCE from S.D.P.S., New Delhi

•

PERSONAL INFORMATION

24th July 1974

Date of Birth :

MONIKA VASHISHT

Contact this candidate