Medical Assistant Customer Service

Tania D. Johnson

**** *** ***. #****

Chula Vista, CA 91911

Cell – 757-***-****

E-Mail – *************@*****.***

Summary:

• Highly responsible, self-motivated, energetic team player, works well under pressure

• Ten years experience as Medical Assistant front and back office, Five years Hospital

Corpsman experience

• Well versed in medical terminology and procedures

• Fully comfortable with triage, IV placement, injections, and various forms of lab

collection.

• Exceptional customer service skills developed through sixteen years experience

• Excellent communication skills, both verbal and written

• Great leadership skills gained through military and civilian settings

• Fluent in Spanish

Education/Training/Certifications:

AHA BLS Provider Certified

Graduated January 2000 Basic Naval Hospital Corpsman School Great Lakes, IL

Expected Graduation 2014 Vincennes University AS in General Studies San Diego, CA

Work Experience:

01/11-02/15 DGS/IngenesisSTGI San Diego, CA

Position: Contract Medical Assistant at NMCSD Military Health Center

• Communicate on a daily basis with patients and providers assist with front desk

duties-greet patients, verifying and updating demographics, answer phones, take

messages, prepare and pull medical records

• Comprehensive use of Essentris, CHCS, ALTHA, CareStream

• Patient check-in, vitals, and scheduling appointments

• Revise and manage schedules including cancelling and rescheduling as well as

appropriately address phone calls and take messages for and from providers

• Daily scrub schedules monitoring pre-appointment requirements to assure readiness

for patient visit/procedure

• Proficient use of secure messaging system Relay Health

• Provide patients with labs results and refills per provider’s orders as well as order

labs per provider’s request and order verification

• Ensure appropriate follow up according to provider’s recommendations and ensure

continuity of care participating in team huddles and team meetings to manage and

plan patient care and compliance with HEDIS metrics

• Comply with current JC standards

02/10-11/10 NMCSD ER Fast Track San Diego, CA

Position: Health Technician

• Comprehensive use of Essentris and CHCS

• Triage patients presenting to ER to appropriate categories

• Perform I-Stat testing, EKGs, lab ordering and collection, blood draws, and start IVs

with and without use of HepLock devices

• Perform vital signs as appropriate for each patient

• Administer medications through various routes orally, intramuscularly, subcutaneous,

and rectally under provider’s orders

• Place Ortho-Glass splints, teach patients proper use of crutches

• Per provider request perform wound repairs using sutures, staples, Dermabond,

and/or steri-strips as well as suture and staple removals as well as assist provider

when performing procedures

• Aptly perform wound incision and drainage, irrigation, repacking, and dressing

changes

• Administered injection and immunizations under provider’s orders

• Patient transport to appropriate wards for admission

• Discharge patients after care, assure full understanding of discharge instructions, and

answer patient questions

01/07-02/10 Auburn Family Medical Center Auburn, WA

Position: Medical Assistant

• Front and back office Medical Assistant trained in newly established E-Clinical

Works System

• Check-in patients for appointments, verify insurance information and triage phone

calls

• Administer medications and vaccinations per Doctor Orders

• Assist as stand-by for provider during yearly Women’s Health physicals including

pap-smears, breast exams, and STD testing

• Call in medications to pharmacies and referrals to specialty clinics

• Obtain Prior Authorizations from insurance companies for specialty clinic referrals,

diagnostic testing such as CT scan, MRI, EMG, and medical equipment

• Perform In-House labs, cholestek, HgA1c, ALT/AST, blood sugar, and hemoglobin

02/06-01/07 A Tidewater Women’s Health Clinic Norfolk, VA

Position: Medical Assistant

• Assistant Clinical Director – supervised 15 staff members as well as trained 6 new

employees.

• Assist physician during gynecological exams for routine care and surgeries.

• Serve as on-call nurse addressing both medical and billing concerns.

• Perform abdominal and vaginal ultrasounds, HCT, Rh factor testing, UHCG, and

Qualitative BHCG.

• Schedule appointments for patients as well as prepare and file medical records.

10/05-01/06 Total Care for Women Chesapeake, VA

Position: Medical Assistant

• Patient check-in, triage, and vital signs, as well as assesses patient needs.

• Assist physicians with pap smears, colposcopies, IUD insertions, and various clinic

procedures.

• Experience with computerized Athena scheduling system and Digichart charting

system.

02/05-10/05 Medical Temporaries Virginia Beach, VA

• Flexible Medical Assistant/Phlebotomist quickly adapting to different environments

and types of assignments. Administered injections, lab collection, triage, call in

prescriptions and referrals.

07/99-07/04 U.S. Navy Multiple Duty Stations

Position: Hospital Corpsman

• Skilled in all aspects of patient care to include check-in, EKG’s and entering patients

into CHCS database.

• Assigned to various specialty clinics; Urology, Dermatology, General Surgery,

OB/GYN as well as Family Practice, Internal Medicine, Pediatrics, Operating Room,

Post Anesthesia Recovery Unit and Immunizations.

• Quickly adapting to new departmental temporary and permanent re-assignments due

to manpower needs.

• Basic Emergency Medical Technician three years experience on ambulance runs and

transports to outside hospitals and in Emergency Room care

• Served as Patient contact representative handling patient compliments as well as

addressing complaints/concerns and assisting in finding the appropriate resolution

• Supervised and trained 12 newly assigned Hospital Corpsmen to various areas of the

Hospital

• Volunteered as an EMT instructor and assisted in study sessions for Hospital

Corpsman studying for National Registry for EMT.

• JCAHO, OSHA, and infection control representative

References are available upon request.

Desired Salary/Wage: Negotiable

Contact this candidate