Brooke Fairley

Cell: 910-***-****

Email: acof3y@r.postjobfree.com

Objective

Administrative support professional offering versatile office management skills and

proficiency in Microsoft Office programs. Strong planner and problem solver who readily

adapts to change, works independently and exceeds expectations. Able to handle

multiple priorities and meet tight deadlines without compromising quality.

Education

Fayetteville Technical Community College (FTCC) Fayetteville, NC

Relevant Courses:

Project Management for Executive Assistants

MS Office for Professional Staff

Electronic Presentations for Business Professionals

Keyboarding and Document Formatting

Communication Skills for Executive Assistants

Professional Office Procedures

Professional Development:

Microsoft Office Suites

Certifications Obtained:

Office Administration, 2010

Medical Office Administration, 2010

Office Skills:

Office Management, Records Management, Database Administration,

Spreadsheets/Reports, Event Management, Calendaring, Billing & Coding.

Computer Skills:

MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access, Windows

Experience

FTCC Fayetteville, NC Office Assistant / 2008 to 2010

Handled multifaceted clerical tasks (e.g., data entry, filing, records management) as the

assistant to the admissions office. Student database look-up and ensured the delivery of

premium service to students. Quickly became a trusted assistant known for flexibility

and high-quality work.

Communicated effectively with multiple departments and prepared acceptance letters

for new students to be sent in mail. Established strong relationships to gain support and

effectively achieve results.

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and

knowledgeable response to information requests; screened and transferred calls; and

prepared official school correspondence.

Sleep Inn Suites- Spring Lake, NC Night Auditor/ 2010 to 2011

close all front desk accounts for the daily activity. Verified information identified and

corrected discrepancies; posting accounts, running and distributing daily reports.

Followed all specified procedures to audit the shift closing of all front desk staff.

Personally closed shift three and completing an audit summary for each shift.

Produce accurate and timely reports and correctly handle all cash transactions. Had to

maintain and post a daily balance of all house accounts, including transmit credit card

batches, detail transactions and final reports to accounting daily spreadsheet.

Performed all Guest Service Representative Functions as required; booking rooms

reservations, guest check in and check outs answering hotel phone calls.

Holiday Inn Express & Suites- Sanford, NC Front Desk Clerk/ 2012 to 2013

Respond quickly to request from guests and supervisors in a timely, friendly and

efficient manner, and ensure guest satisfaction.

Book reservations, knowledgeable of all billing systems, maintain and control room

inventory, handles departmental accounting of monies, receipts, guest accounts and

other forms of credit; post all charges; and handled all cash transactions.

Handle all check in, and check out of all guests, answer phone calls and take messages

for guest, maintain supplies neat and organized work area, and maintain laundry.

Sleep Inn & Suites- Spring Lake, NC Night Auditor/ 2013-Present

close all front desk accounts for the daily activity. Verified information identified and

corrected discrepancies; posting accounts, running and distributing daily reports.

Followed all specified procedures to audit the shift closing of all front desk staff.

Personally closed shift three and completing an audit summary for each shift.

Had to produce accurate and timely reports and correctly handle all cash transactions.

Had to maintain and post a daily balance of all house accounts, including transmit credit

card batches, detail transactions and final reports to accounting daily spreadsheet.

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