Customer Service Manager, Office Manager
Resume:
Deanna K. Dodge
Nesconset, NY 11767
**********@***.***
SUMMARY
o A hardworking, energetic and focused business professional with many
years of diverse experience in the Customer Service, Financial,
Marketing and Legal industries
o Possesses a strong skill set developed through experience as an Office
Manager, Legal Biller, Benefits Administrator, Payroll Specialist,
Customer Service Representative, Marketing Assistant and
Administrative Assistant.
o A masterful communicator who is able to articulate complex information
in simple terms to clients of varying sophistication both orally and
in writing
o A independent worker, as well as a team player, who is capable of
working under extreme pressure and meeting strict deadlines
o Proficient in various computer programs including all Microsoft Office
products
EMPLOYMENT HISTORY
Dodge & Monroy, P.C., Melville, NY
2005-2012
Office Manager
Compiled and billed attorney hours to clients every month through use of
Timeslips program. Handled a high volume of bills per month. Maintained
regular contact with clients to resolve any billing issues. Responsible
for all accounts payable as well as all purchasing. Acted as Benefits
Administrator for the firm by administering employee benefits and
maintaining employee files. Performed all payroll duties. Assisted in
preparing documentation and responses for legal inquiries, litigation, and
court appearances.
Performed all administrative duties as needed, such as word processing,
making travel arrangements, filing, copying, answering phones, preparing
expense reports and setting up case files.
Star Pontiac Isuzu Corporation, Staten Island, NY
1993-2005
Customer Service Representative
Performed all follow up communication with current and perspective sales
and service customers to ensure top-notch customer service. Maintained
daily contact with General Sales Manager and Service Manager to ensure all
customer needs were being met, and to rectify any customer service issues.
Created monthly customer service reports for both the sales and service
departments, and worked in conjunction with managers and staff to improve
customer service ratings. The Dealership Satisfaction Index for the
corporation increased from 52% to 91% during tenure.
American Express, New York, NY
1989-1993
Marketing Assistant
Managed multi-million dollar advertising budget through use of Microsoft
Excel program. Worked as an individual as well as a team to create
marketing reports, using Microsoft Powerpoint program, and presented them
to upper management. Performed all administrative duties for four managers
and one director.
EDUCATION
B.A. Psychology, Catholic University of America
1988
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