Customer Service Training

Seeking a progressive and challenging position in training and development for a

nationally recognized organization where creativity, strong leadership and

exceptional practical skills are required.

SKILLS SUMMARY

Talented, licensed hair designer and colorist with 15+ years of combined salon,

training and development, and managerial experience, with the ability to:

Quickly understand and creatively apply the practical and professional skill

required by progressive salons and spas

Effectively analyze and respond to immediate training needs

Support corporate efforts to develop education curricula, including adapting

programs and products to relevant

new and diverse markets

Manage ongoing efforts to build an education network

Prepare for product launches by organizing training development efforts, methods

and programs

Train the trainer in product knowledge, program objectives, and execution

Support ongoing training efforts, event bookings, and industry education

calendars

Develop strategies for brand growth and product platforms

Serve as a mentor, coach and evaluator to upcoming industry professionals and

colleagues

Effectively recruit talented human resources

Interface effectively with clients, distributors, students and teammates

Manage projects to budgets and deadline

Additional skills:

Excellent communication and training skills aligned with product style and image

Exceptional competency and product knowledge, as well as superior technical

hairdressing and teaching skills

Strong conceptual capability and mastery of teaching techniques

Self motivated and solutions driven.

TRAINING AND DEVELOPMENT SUMMARY

I have worked in numerous roles involving the training and development of

upcoming stylists, preparing them to enter the workforce with professional skills

and customer service knowledge. I have successfully fulfilled these ambitious

training objectives for Rusk, Inc., an international innovator of premium salon

products, two industry-renowned educational institutions - Pivot Point

International and Regency Beauty Institute - Zano Salon and Spa, and my own

salon.

As an educator, I have developed successful training programs, working to

cultivate exceptional technical skills, deep product expertise, and a mindset

that promotes the continued pursuance of industry knowledge and achievement.

Throughout my professional career I have traveled extensively seeking deep,

varied product expertise, and knowledge of leading-edge training techniques.

I have performed live product demonstrations in international forums featuring a

variety of salon products, as well as participated in the production of training

videos for use in Rusk and Pivot Point educational programs.

I have participated in sales and marketing efforts to promote the value of salon

education and to further product exposure to specifically defined demographics.

In my many years as a stylist I have spent innumerable hours receiving training

myself, continuously working to improve my skills and knowledge toward

advancement to a senior position.

PROFESSIONAL EXPERIENCE

Hair Stylist Team Blonde, Forest Park, IL

2011- current Master Stylist and Colorist

Additional responsibilities:

Training of New talent

Color and retail Inventory

Salon Assistant scheduling

Opening and closing responsibilities

Responsible for all technical interviews

New retail and color product researcher and tester

Freelance Hairstylist Independent contractor

2009-2010 Performed main stage and hands on events with Sandra Yu for

Americas beauty show and

Premier Orlando show.

Academy Director Zano Salons, Wheaton, IL

2005 - 2008 Responsible for all salon activities including education,

service, retail, administrative and community relationships.

Additional responsibilities:

Develop and manage salon relationships

Coordinate classes and guest speakers

Review educational practices and student satisfaction

regularly to maintain high levels of quality and integrity

Ensure that salon service and retail goals are achieved and

maintained

Manage retail and services inventory

Source, hire, and review employees

Guide and support front desk manager

Clinic Operations Pivot Point International, Evanston, IL

Manager Responsible for the management and training of a staff of 10+

2003 - 2005 educators in four branch locations to teach salon/clinic

students to provide outstanding and quality customer service

in the areas of client consultation and retail sales of

professional manufacturer's lines (Aveda, Mop, Pure Hair,

Rusk, and others).

Additional responsibilities:

Developed and implemented the customer service training

program

Monitored training program progress and worked to continually

improve training materials based on student and educator

feedback

Provided ongoing training, coaching and mentoring to

educators and students.

Developed retail sales and service goals for each branch

Created additional techniques to teach leadership and stress

management skills, and a goal- and service-oriented mindset

leading to success and a superior client experience

Salon DIGITS etcetera, Chicago, IL

Co-owner/Founder DIGITS etcetera is a full-service hair and nail salon located

and Lead Hair in the Wicker Park/Bucktown area of Chicago.

Designer

1999 - 2003 Primary responsibilities:

Used industry expertise and contacts to recruit, hire, and

train professional hair designers to perform all aspects of

hair-cutting and color services

Provided innovative custom hair-cutting and color services to

clients, using superior products and creative skills

Additional responsibilities:

Recruited and hired professional nail technicians

Managed 15+ salon staff members and all day-to-day salon

functions

Worked with other co-owner to coordinate salon budgets and

other finances

Coordinated salon marketing efforts and events

Attended industry shows and integrated knowledge into

training curriculum

Rusk, Inc., Stanford, CT

Rusk, Inc. is a leading innovator of premium hair products for

the international beauty industry. Rusk is dedicated to

raising the artistic, business, and personal performance

levels of progressive, committed stylists through education,

and superior products and services.

Education Manager Developed and improved the Rusk Source Salon Program to

and Creative Team promote retail support and consumer advertising for new and/or

Member promotional Rusk products

1995 - 1999 Recruited, trained, and managed 50+ Rusk hair designers to

perform cuts/color onstage at major Midwest Beauty Shows. Also

responsible for hiring and managing models

Traveled internationally to major industry conferences and

manufacturing shows to perform onstage with Irvin and Louise

Rusk - to continue to build creative expertise, and inspire

stylists to create imaginative cutting techniques and a unique

vision of color design

Education Worked with Rusk Education Manager to develop the Rusk Source

Coordinator Salon Program - a comprehensive in-salon hair cutting

1994 - 1995 education program - designed to train stylists working for

Rusk distributors to become Rusk designers

Worked with Rusk's Midwest distributors to coordinate and

deliver in-salon hair cutting education program training,

consisting of exclusive video education, and in-salon

hair-cutting and finishing workshops

Rusk Hair Designer Provided hair-cutting services for men and women using Rusk

products and techniques

1992 - 1994

OTHER National Guest Artist - Hair World International, Washington,

PROFESSIONAL D.C., 1999

EXPERIENCE International Guest Artist - Florence, Italy, 1998

Zano Salon Photo shoot-2008

America's Beauty show-2009

Isse Beauty Show-2010

EDUCATION Degree in Cosmetology - Horst Education Center, Minneapolis,

MN, 1990

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