Customer Service Administrative Assistant

Cynthia Rodriguez

***** ******* **. *******, ** *7015

Phone: 832-***-**** Email: *******@*****.***

SUMMARY:

Administrative Assistant with 6 years of support in healthcare office

setting and over 11 years overall administrative support. Methodical,

focused, and exceptional ability to multitask effectively while maintaining

the utmost confidentiality create an excellent balance for non-clinical

related duties. Strong organizational and interpersonal skills compliment

dedication to my role. Ability to build relationships with physicians,

staff members, external partners, and patients with ease.

SKILLS:

Microsoft Word Microsoft Outlook

Microsoft Excel Adobe Acrobat

Microsoft PowerPoint Calendar Management

EXPERIENCE:

Memorial Hermann Hospital January 2013-October 2014

Patient Access Representative

. Patient registration process (insurance, demographics, financial status

and payments)

. Overview with patients of forms required and signatures

. Provided assistance in Main Admissions, Cancer Center, Center of Advance

Heart

. Strong communication with physicians, nursing units, and family members

Dr. Aurora Gonzalez, MD & Associates April 2011 - December

2012

Administrative Assistant

. Provided administrative support to physicians, nursing, and general staff

. Managed heavy phone volume for practice

. Insurance Verification process for patient appointments

The Woman's Hospital of Texas September 2008-December

2010

Radiology Department - Administrative Assistant

. Administrative support to physicians, technicians, and general staff

. Scheduled appointments for patients

. Obtained information needed exam/procedures

. Entered charges for procedures

. Assisted in preparing patients upon arrival for exam/procedures

Gary Bailey Insurance Agency August 2007-June 2008

Customer Service Representative

. Answer multi phone lines

. Applied payments to customer policies

. Made necessary changes to accts/policies

. Closed books at end of day

Blue Chip Mortgage Group April 2003-May 2007

Secretary-Processor

. Sent disclosures to borrowers for signatures

. Frequent communication with various vendors on behalf of company

. Provided administrative support to office

SKILLS AND EDUCATION:

Bilingual - fluent in Spanish (reading and writing)

High School Diploma

Contact this candidate