Management Quality

Zeeshan Ata

QA Lead/Manager Test Automation Expert Project Management Professional

(PMP)

http://pk.linkedin.com/in/zeeshanatapmp/

**********@*****.***

Cell: 917-***-****

Summary

• Proactive, performance-driven IT professional with 14+ years’ experience in

Software Quality Assurance of diverse client-server, web based and Mobile

applications.

• Extensive knowledge on all phases of Software Development Life Cycle (SDLC)

• Introduced and implemented Agile (Scrum) Methodology of Software Development

& Testing to meet the critical deadlines of both Onshore and Offshore clients in an

efficient manner.

• Expert in planning, managing, coordinating and arranging meetings with Onshore

and Offshore clients to formulate testing strategy and mitigate any risks associated with

deployment of subsequent releases and builds into production environment.

• Experienced in testing applications developed in C, C#, Java, .NET Frame Work,

Visual studio 2005, and Web Services.

• Formulated a comprehensive testing strategy that includes test plan, test cases, test

execution and defect reporting. This also includes application of manual testing,

integration testing, unit testing, white box testing, web services testing and

automated testing (Load, Functional) during different phases of testing.

• Experience in developing test automation architectures/frameworks such as

developing test script modules, test library architecture, table-driven, data-driven,

and hybrid test automation.

• Extensive experience in System, Functional, Integration, End-to-End, User

Acceptance, System Level Load Testing, Stress Testing, Regression and

implementation testing.

• Hands on testing experience of SAP (HR, CRM, ERP, Content Management,

Information Management) solutions.

• Privilege of working in diverse professional domains of Insurance/Reinsurance, Oil

& Gas, Banking, Contact Center, SOA, Manufacturing, Health Care, United

Nations, Outsourcing, Telecom, Satellite & Broadband and Mobile Applications.

Accomplishments/Certifications

• Project Management Professional (PMP Certification ID - 1562535)

• Oracle Certified Professional (Developer & DBA track)

• Received training on Oracle ERP R12 (Administration, Human Resource, General

Ledger, Payroll)

• Professional training achieved on Load Runner (Mercury’s Interactive Load/stress

testing tool), Quick Test Professional (Automated functional testing tool) and Test

Director

• CMMI-DEV Maturity Level 3 Certification

Education:

Bachelor of Mechanical Engineer, University of Engineering & Technology, Taxila Pakistan

Technical skills

Test Automation Tools: WinRunner, QuickTest Professional 9.5/9.2/10.0, Quality Center

11.0/10.0/11.0, TestDirector, LoadRunner, HP Application Life-Cycle Management (ALM),

Selenium, JIRA, Test Complete, Microsoft Team Foundation Server Testing Tool

Programming languages: VB, ASP, VB.NET, ASP.NET, Java, C, C++, SQL, PL/SQL,

XML, HTML, DHTML

Database Technologies: Oracle 9i/11i/R12, SQL Server 2005, MySQL 4, MS Access 2003,

Sybase

Operating Systems: Linux, Unix, Windows 95982000MEXPVista78, MAC OS 8910X,

IOS, Android

PROFESSIONAL EXPERIENCE

Avaya Mar 2014 – Present

QA Lead

• Responsible for the Test Plan, Test Case Management, Testing Resource

Coordination, Test Case Execution, Manual Testing, Integration Testing, Web

Services Testing, Defect Management and Reporting of 97 applications/interfaces

integrating with SAP ERP environment.

• Formulate a detailed Test Strategy that encompasses Test Plan, Test Cases, Test

Execution, Manual & Integration Testing and Defect Reporting.

• Generate and maintain Daily Status reports, Defect Analysis reports, Defect and

Test Execution analysis graphs and Test Summary Reports.

• Plan Test Strategy; create Test Cases in Quality Center, Execute Manual,

Functional and Integration Testing of 97 upstream and downstream applications

interfacing with SAP ERP Environment.

• Coordinate daily Functional/UAT test status & defect status meetings with business

users, QA analysts, software developers and release/environment management team

members.

• Formulate the Data Refresh Strategy for both Manual and Automated Testing of the

Applications Under Test.

• Member of the core QA Automation Team responsible for selection of Automation

Tools including WorkSoft, Tricentis Tosca, Automation Anywhere and HP Unified

Functional Testing Softwares.

• Manage the status of defects and changes in Quality Center and provide updates to

the team on a daily basis.

• Using Quality Center to organize and manage all phases of the software testing

process, including planning tests, executing tests, and tracking defects.

• Successfully manage the implementation of test plan to set up daily calls and status

reports to keep key players and stakeholders aware of testing progress.

• Attend defect triage calls to deliver status reports on execution rate, defect

tracking, retesting defects, and closing defects

Environment: Windows 7, Quality Center 9/11, SAP Financial Supply Chain

Management, Quot

To Cash, Project & Portfolio Management, CaaS Order to Cash, Radvision, Siebel,

Microsoft

SharePoint, Microsoft Office 2010, Microsoft Exchange Server 2010

Munich Re Insurance Oct 2013 – Feb 2014

QA Lead

• Responsible for the Manual, Functional, Regression, Integration, Web Services

and User Acceptance Testing of Specialty Markets Client Portal, SAP HR and Total

Rewards application.

• Facilitate the Business Users/Underwriters/ Subject Matter Experts in carrying out

User Acceptance Testing in Production Environment to verify the validity of Business

Processes and User Functions of the products

• Analyze Functional Specifications, Use Cases, Prototypes and Software

Requirement Specifications to create test cases accordingly.

• Using Agile Methodology (Scrum) of Software Development to ensure that all the

requirements are met in a timely and efficient manner

• Participate in backlog grooming and User Story Sessions.

• Formulate a detailed Test Strategy that encompasses Test Plan, Test Cases, Test

Execution, Manual Testing, Regression Testing, Web Services Testing and Defect

Reporting.

• Generate and maintain Daily Status reports, Defect Analysis reports, Defect and

Test Execution analysis graphs and Test Summary Reports.

• Manage the status of defects and changes in Quality Center and provide updates to

the team on a daily basis

• Using Quality Center to organize and manage all phases of the software testing

process, including planning tests, executing tests, and tracking defects.

Environment: Windows XP/Vista/7, SQL Server Management Studio, Quality Center

10,

Quicktest Professional 9.5, SAP HR, XML, Microsoft Exchange Server 2010, Agile

Methodology

IBEX Global (A TRG Company) Aug 2012 – Jun 2013

Program Architect QA

• Lead a team of 12 Software Testers and QA Engineers responsible for the quality

delivery of CRMs, Financial Management Systems Business Intelligence Solutions,

Human Resource Information Systems, Client Portals and Client Hosted Websites.

• Key projects include Honda Canada, CollegeBuilder, 360 Degree Insight, AT&T

IP Survey, TRG BPO Suite Portal, TRG Dialer, TRG Agent, Telenor Network

Recorder, SOS Alert and SATMAP.

• Performed functional, integration, regression, performance and User Acceptance

Testing of SATMAP; a Neural Networking Artificial Intelligence Call Mapping

Engine on both Propriety and 3rd party Dialers and Agent applications. Using the

demographic data of callers and customers, this engine maps the most potential

customers to the best selling agents.

• Major clients of the projects/products include T-Mobile, AT&T, Verizon, DirecTV,

Time Warner Cable, Rogers, Charter, Comcast, Honda Canada/North America),

Audi etc

• Introduced and implemented Agile (Scrum) Methodology of Software Development

to meet the critical deadlines of both Onshore and Offshore clients in an efficient

manner.

• Performed automated testing for SOS Alert, a mobile app for Anti-car theft tracking

system developed on IOS, Android, Windows and Blackberry platforms. Testing was

performed on Virtual devices and mobile devices both.

• Participated in face-to-face communications with other members as a part of the Agile

Methodology.

Environment: Windows Vista/7, Microsoft Team Foundation Server, SQL Server

Management

Studio, Quality Center 10, LoadRunner 9.2, Quicktest Professional 9.5, Call Center,

Avaya

Telephony, Cisco

TRG (The Resource Group) Mar 2009 - Jul 2012

Program Architect QA

• Developed and maintained test plan and implementation schedule to ensure all tasks

were outlined and completed on time

• Drafted and reviewed test charter with business and IT to obtain approval from key

stakeholders prior to testing.

• Analyzed, reviewed and assessed the Business Requirements, Functional

Specifications, Use Cases, Design Specifications and Software requirement

specification documents for testability and to prepare test cases.

• Generated and maintained Daily Status reports, Defect Analysis reports, Defect

and Test Execution analysis graphs and Test Summary Reports.

• Created an ad hoc defect tracker on Microsoft (TFS) Team Foundation Server to

track testing related issues that arose during testing.

Environment: .Net, JAVA, J2EE, HP Blue Print, SOAP scope 5.3, Web LOAD 7.3,

Load Runner,

Quality Center, TOAD, QTP 9.5, HTML, XML, JIRA, Windows2000/XP/Vista

Agriculture Development Bank Jan 2008 – Feb 2009

QA Manager

• Managed a team of 11 resources of diverse technical competency to assure the quality

of each product developed within the organization.

• Developed test cases, executed functional, database and automated testing on

Deposit Management System; a $5M in-house developed “Core Banking Application

System” that was later implemented in 342 branches and 25 zones. Used HP QuickTest

Professional and LoadRunner for automated testing.

• Performed end-to-end testing of Identity Management System (developed for

verification of all the bank customers) with a team of 11 QA resources. The challenge

here was verification of considerable data and this was done successfully across all the

branches.

• Performed Integrated and System testing of Oracle ERP R12 modules of

“Administration, Human Resource, General Ledger and Payroll” for the bank to

integrate with the existing Core Banking Application Systems.

Environment: C#, .NET, Windows XP, Vista, Windows 7, Web Services, Quality

Center, QTP,

LoadRunner, SQL Server 2000, Toad, MS Office, Oracle ERP R12 (Administration,

Human

Resource, General Ledger, Payroll)

LMKR RESOURCES (A Halliburton Company) Jun 2001 – Nov 2005

QA Lead/Business Analyst

• Led a team of 15 Automated Testers and QA Engineers responsible for offshore

automated testing for the technical solutions department of Halliburton in Houston.

The team was also responsible for testing of IT Products including Software Testing

Solution, Security Devices and ERP Solutions at LMKR.

• Provided Onshore and Offshore Software testing solutions for Halliburton’s “People

Performance Management System” tool, LandMark Graphics’ IPressgraph”,

GlaxoSmithKline Online Portal and United Nations Development Program

application.

• Performed functional, modular, integration and End 2 End testing of People’s

Performances Management System; Halliburton’s HR total rewards tool

(Compensation, Work-Life, Benefits, Performance & Recognition).

• Performed functional, grey-box, white box and automated testing to the extent of

producing quality deliverables that were successfully implemented in to production after

User Acceptance Testing.

• Established LMKR as the first Channel Partner and Value Added Reseller of Mercury

Interactive and IBM Rational.

Environment: Window 95, 98, 2000, XP, HTML, ASP, SQL Server, Test Director, Silk

Performer,

Win Runner, LoadRunner, Crystal Reports, JAVA, J2EE, UNIX, FTP.

Contact this candidate