RESUME
Gloria StLouis
Miami, FL 33136
Cell Number: 305-***-****
Email address: ********@*****.***
Professional Experience
Hospital Billing Clerk and Resident Trust Specialist, Jackson Memorial Long-Term Care
Center, (Promotional opportunity), 2500 NW 22nd Avenue, Miami, FL 33142
June, 1987 – January, 2014
Duties as Hospital Billing Clerk and Resident Trust Specialist: Initially billed Resident’s
responsibilities (room & board), manage facility Petty Cash according to applicable policies and
procedures. Assist in month and close procedures as to abide by due dates as scheduled. Monthly
reconciliation of Resident Trust accounts to bank statements. Prepare deposits, cash and checks
required. Monitor claims processing and payment while accurately recording payments and
adjustments within the billing system. Process forms for Residents pertaining to matters
regarding their Social Security checks and other incomes. In addition to distributing petty cash
to various departments within the facility for the repairs in maintenance of the facility,
transportation for the Residents and for the Recreation Department for various events for the
Resident’s and facility.
Switchboard Operator, Human Resources Health Center, 2500 NW 22nd Avenue, Miami, FL
33142
June, 1980 – June, 1987
Duties: Answer all incoming local and long distance calls and makes proper connection to person
requested; places local and long distance outgoing calls; places interoffice calls. Receptionist
work, directing people to proper office and giving routine information. Takes phones messages
for staff that are unavailable. Pages staff, patients, as required. Follows organization-wide and
unit specific safety, security and infection control standards. Participate in quality improvement
to ensure continuous improvement of services provided. Respect the rights privacy and property
of others at all times including the confidentiality of information, according to Administrative
Policy 107, the Privacy Act of 1974 and applicable laws and regulations. Relates and interacts
well with others relative to their age-specific, physical and psychosocial needs. Attend
appropriate orientation and training courses to maintain competency in job skills and knowledge.
Participate in required educational programs, including HIS, Safety, Infection Control, AIDS
Awareness, age-related special needs and behaviors, etc. Perform related filing and clerical work
when needed.
Data Entry, Royal Caribbean Cruise Line, 1080 Caribbean Way, Miami, FL 33132
September, 1997 – January, 2014
Duties: Typing passenger’s comments as they viewed after their travels. Coding comments and
distributing them to the right departments from the Comment Cards. Distribute mail to various
departments. Entering data from various ships after their commute to different ports and/or
countries and then boxing them to be stored off-site. Take routine trips on the weekend to the
ships and entering Custom Forms into the system.
SKILLS
Proficient user of MS Office (Word, Outlook,), Siebel and S-400 system. Type 35-40 WPM, and
10-Key Calculator
Professional References
1. Veronica Crawford
2. Marlene Arizola
3. Rachel Lester