Customer Service Project
Resume:
Ahmad Abdul Sajid
CELL: +60-18-986**** . E-MAIL: ***********@*****.***
OBJECTIVE
To work in such an organization where I can utilize my education, skills
and experience to the best and to secure a position with a well established
organization with a stable environment that will lead to a lasting
relationship and the opportunity for progression.
EDUCATION
2010-2012 Preston University, Islamabad
B.Com (Economics, Commerce, Business Maths and Stats)
2009-2010 Civil College of Commerce, Rawalpindi
I. Com (Economics, Commerce, Business Maths and Stats)
2007-2008 Siddeeq Public School, Rawalpindi
Subjects (Mathematics, Education, General Science)
WORK EXPERIENCE
MANPOWER (MSC) SDN. BHD, KUALA LUMPUR
Project: SingTel(Singapore Telecom)
Department: Fiber and Mio Helpdesk
As a Executive Technical Support, April 2014 - to Date
Provide troubleshooting for call-in customers on broadband / mio tv and
email related issues.
Handle inbound calls from customers.
Listen to customers' complaints; identify issues; provide solutions and
troubleshooting keeping the KPI's with in targets.
Liaise and consult with team members and supervisors in effort to resolve
customer issues.
Escalate the issues to other relevant departments effectively and
efficiently.
Educate customers to identify / differentiate Singtel related and non-
Singtel related issues.
Discuss issues with team members and supervisors; propose ideas / ways to
improve processes / operations within the division.
Able to communicate all people at all levels because of extra ordinary
management and communication skills.
Customer Care Executive, April 2013 - to April 2014
Working on a project SingTel Singapore, a busy and quick pace contact
center, to deliver a broad range of customer service inquiries.
Assist the customers by addressing their wants as residential subscribers.
Explain billing, information about subscribed package, change / cancel
appointments, add or remove products in current packaging, help customers
to resolve their pre / post installation issues, change of service
requests, and enquiries on pricing of products, raise waivers if needed.
Also responsible for the sales of Solution+ package to the customers,
explain them about its usage and benefits.
Multi tasking between calls and computer work on several CRM's and software
systems for improved productivity.
Work closely with other departments to pro-actively solve potential order
problems.
ACCOMPLISHMENTS:
Titled Best quality Agent, as statistics for quality of Service never went
down from 93%.
HERITAGE MARKETING AND INTERACTIVE SDN.BHD. KUALA LUMPUR
Tele Caller :June 2012 - April 2013
Worked on a project of Singapore Press Holdings -A newspaper publisher with
18 titles in four different languages, a broad caster for radio and free to
air channels on TV like channel 5, 8 and U, and an event organizer.
Updating the data base for SPH upcoming events.
To make calls to our potential clients to get their updated company
information.
I was working on the two events to update the database:
Smart Terminals Asia
HealthCare Management Asia
PTCL PVT. LTD. PAKISTAN, ISLAMABAD
Customer Care Executive : April 2008 - Nov 2010
I started working as a CSR in Pakistan Telecommunication Pvt. Ltd on part
time basis.
Making out bound calls to customers to clear their out standing bills.
Assisting the customers in guiding the procedures to pay bills and related
information for their account.
Update the customer information if any payments are already made by the
customers to avoid temporary disconnection.
COMPUTER SKILLS
Microsoft Office (Word, Excel and Power Point) and Internet & Email,
various systems like: Avaya systems, different web routers and other that
are useful in multinational organizations.
PROFESSIONAL SKILLS
2 days in house Training on "Customer Services".
Excellent interpersonal skills, communication skills, writing skills and
managing skills
LANGUAGES
English, Urdu,Hindi, Punjabi and a little bit of Bhasa Malaysia.
REFERENCES
Can be furnished on request
Contact this candidate