Customer Service Information Technology

Location:

Posted:

February 21, 2015

ANTHONY WASHINGTON

Interview Availability: Monday-Friday 9:00AM-6:00PM EST

**********@*****.***

571-***-****

PROFESSIONAL SUMMARY

Respected and dedicated professional, with 10 years customer service experience in the retail and office

setting environment. I have an outstanding strategic thinking process and a strong capability for attention

to detail. I also work great with a team and independently, staying motivated to strive hard and

completing tasks with a creative and passionate drive for success.

EDUCATION AND CERTIFICATIONS

Westwood College, Arlington, VA 10/2013

Bachelor of Science: Information Technology: Network Management

Comp-Tia Security plus Certification

SKILLS

• Operating system upgrades, installing and configuring PC’s

• Connection of LAN, computers, routers and printers

• Installing and modifying computer software

• Software Installation/ Printers, Adobe, Microsoft office, Web Browsers, Media Players, COTS

• Running diagnostics to resolve computer problems and malfunctions

• Hardware Installation/ CD/DVD Drive, Ram, Ethernet cables, Routers, Printers

• Familiar with all MS Office software systems

• Installation of Operating System/ Windows 7, XP

• Troubleshooting/ PC Performance, Printers, Routers

WORK HISTORY

Chemonics International/ Document Technologies Incorporated, Washington DC

Service Specialist/Computer Support 06/2011 to Present

I perform document imaging and departmental quality control standards and procedures; ensure proper

documentation and integrity of scanned images. I ensure completeness of files; research missing

documents; remove non-essential material; prepares and organize documents to confirm to quality control

standards. At Chemonics I occasionally assist the I.T team with hardware installation such as disk drives,

printers, keyboards and monitors. I help with updating software; office applications, Adobe, Java and

customizing programs or applications for user needs.

Value City Furniture – Falls Church, VA

Lead Customer Service Representative 09/2009 to 06/2011

I handled all customer billing questions, delivery confirmations, payment extensions and credit approval.

Immediately responded to customer’s inquiries about pricing and other information about the product in a

timely manner. Performed various administrative tasks which includes filing, faxing, and handling all

aspects associated with store operation. Calmed angry callers, repair trust, locate resources for problem

resolution and design best-option solutions.