Customer Service Manager
Resume:
Resume
Gerald Lopez
San Antonio, TX 78201
e-mail: *********@***.***
Work Experience H-E-B Grocery Company July 1972 - Present
H-E-B #2
Customer Service Assistant
Stock Controller
Cashier
1974
Customer Service Manager
First team of managers for the Company
H-E-B #30
Head Service Manager
Managed checkers and baggers
Wrote schedules for checkers, baggers and Asst Service Mgrs
Ordered and controlled wrap
Wrote and administered performance appraisals for front-end partners
H-E-B #10
Helped open the brand new S.A. #10 as Head Service Manager
In charge of front-end customer Service
Wrote schedules to meet business requirements and budget
Ordered wrap to meet business needs and budget
Wrote and administered performance appraisals for front-end partners and
Asst. Service Mgrs
Utilized as store coverage manager several nights a week
Attended weekly department head meetings
H-E-B #37
Helped open the brand new S.A. #37 as salaried Head Service Manager
In charge of front-end customer service
Wrote checker and bagger schedules to meet business needs and meet budget
In charge of front-end wrap budget
Wrote/ administered performance appraisals to front-end partners and Asst.
Service Managers
Attended weekly department head meetings
Utilized as store coverage several nights a week
H-E-B #5
Helped open the new S.A. #5 as Head Service Manager
In charge of front-end customer service, checkers, baggers and Asst Service
Managers
Supervised the writings of front-end schedules, wrap ordering and
performance appraisals
Attended weekly department head meetings
Utilized as a store coverage manager two nights a week
H-E-B #29
Service Manager
One of several service managers in charge of providing customer service
under several Service Directors
Worked as a Business Center Representative
Processed utility payments, returns, check cashing and answering phone
calls
Trained in bookkeeping
Duties included till counting, encoding checks, cash/check deposits and
reconcile utilities at the end of the night
H-E-B #17
Cash Controller and Business Center partner in business center; processed
utility payments & returns, check cashing, western union and answered
phones
In cash control; till counting, both checkers and business center
Balanced Utilities with ACR totals at the end of the night
Made cash and check deposits
Morning duties included till counting, morning reports to double check work
from previous night
As head cash controller - worked morning and evening shifts to complete the
above work
Wrote schedules for cash controllers, assigned duties to insure supplies
are ordered, period boxes are up to date and in order
Take reports and research needed items for customers, external and
internal.
Special Skills
. Microsoft office
. 10 key by touch
. H-E-B IPS systems
. ACR systems
. Task Manager
Personal References
Carmen Marin
H-E-B Grocery Company
Human Resources - Corporate Recruiting
210- 938-3811
Gilbert R. Sanchez
Assistant Band Director
Washington Irving School of Performing Arts
San Antonio ISD
*********@*****.***
Ryan Fohn
H.E.B Grocery Company
Store Accounting
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