Process Lead, Team Lead

DIVYA KRISHNA

***********@*****.***

Mob: +918*********

PROFILE HIGHLIGHT

Over 8 years’ experience as a Team Lead of various project teams including Media Analysis, Business

intelligence & Market Research.

Professional Summary:

Earned leadership status by setting inspirational goals and examples.

Superb organizational, motivational, management and time management skills.

Maximized team performance.

Exceled at identifying, developing and using strengths of team members, as well as locating,

detecting and resolving problems and weaknesses of each team individual.

Handled Data modelling using MS Excel for product forecasting, budgeting, completed and

scheduled work, day to day activities, people management and more.

Part of the Auditing, training and Quality Assurance Team.

A strategic planner with proficiency in streamlining business processes, defining continuous

improvement processes, accelerating employees’ strengths and building powerful teams that

can conquer any obstacles.

Deftness in setting out quality standards for various operational areas, implementing quality

systems & procedures to facilitate a high quality customer experience, while adhering to

client's SLA.

Adeptness in providing guidance and training to senior managers and team leads in

accordance with specified programme objectives.

Exceptional communication, inter personal & problem solving skills with distinguished abilities

in leading teams for developing procedures and service standards.

Preparing daily workloads for staff & co ordinating the daily allocation of work.

EMPLOYMENT HIGHLIGHTS

Digital Nirvana Information Systems Private Limited

Team Lead

Training & Development (April 2010 present)

Responsible for training senior managers and team leads in the organization. Ascertaining the staff is

measured and motivated, in line with company targets and performance standards.

Roles:

Arranging and chairing weekly team meetings, focusing on targets and achievements.

Providing prompt and accurate information on individual performance.

Managed and evaluated training needs of business for team leads.

Delivered knowledge and systems based training programs.

Assisted in monitoring requirements of Service Level Agreements.

Handling sessions for Management Development Program (MDP) and Leaders’ Boot camp.

Preparing SIPOC, CTQ, WAMR, WTMR, SWOT Analysis and KPI Report on a weekly basis.

Preparing and propose Training Manual for different processes.

Mentoring and training up junior and new staff.

Handling new client enquiries and resolving problems which should arise.

Monitoring and reporting on standards and performance targets.

Involved in the recruitment of new staff.

KG Information Systems Private Limited

Team Lead (Feb 2006 April 2010)

Responsible for making sure that any gaps in performance or quality are quickly identified and

addressed. Producing accurate reports on team performance for senior managers.

Roles:

Worked as a Team Lead maintaining discipline and decorum among employees and ensuring

a motivated work environment for the same, in line with company guidelines.

Met regularly with interdepartmental work group to monitor and evaluate performance.

Worked as Corporate Trainer; developed training materials and organized

training schedules.

Worked as a Team Lead achieving all the metrics set by the client.

Organising and meeting with staff both internal and external, promoting good

business practice.

Making decisions on various challenging issues that arise on a daily basis.

Spearheaded Pilot projects.

KEY SKILLS AND COMPETENCIES

Skilled in building excellent rapport with clients and team members.

Track record of delivering results with deadlines.

Strong decision making and problem solving skills.

Able to motivate and lead others in a team environment.

An ability to build rapport and trust quickly with work colleagues.

Able to prioritize tasks and workloads in order of importance.

EDUCATIONAL HIGHLIGHTS

Master of Computer Application (MCA), M.G University, Kerala with 73%.

Bachelor of Computer Application (BCA), M.G University, Kerala with 74%.

Pursuing MBA in Project Management.

Note: References and supporting information furnished upon request.

DECLARATION

I hereby acknowledge that the information provided above is true to best of my knowledge and belief.

Divya Krishna

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