Customer Service Sales

Joseph E. Ackerman Jr.

* ********* **** * **********, NJ 07882 o 908-***-**** Home o 908-***-**** Cell

***********@*****.***

MISSION STATEMENT

I am enthusiastic in my endeavor to take the theoretical and practical knowledge I have gained working

for years in small business to be a team member for an upstanding organization such as yours but also

network with and support your customer base in striving to be successful even in the midst of difficult

economic times.

SUMMARY OF QUALIFICATIONS

Collaborative team player o willing to travel regionally o flexible schedule o extensive knowledge of

small business operation requirements o natural and eager learner as well as a demonstrated leader o

maintained and operated my own fleet of trucks o valid Class A CDL license o flatbed and dry van

experience o proficient fork lift/pallet jack operator o proactive o resourceful o creative problem solver o

analytical o innovative o strong and diligent work ethic o proven organizational and strategic planning

skills o strong interpersonal communicational skills with negotiation and conflict resolution o excellent

time and deadline management o intuitive ability to understand the customer’s needs o capable of

maintaining a constant presence and ensuring customer loyalty o lead qualification and account

acquisition o adept at maximizing sales o able to multitask while remaining mindful to thoroughly

complete all assigned tasks o

EXPERIENCE

Mercury Pallet Incorporated o Piscataway, New Jersey o 1988 – Present

President

Directed business operations – warehouse, material management, shipping, customer relations.

Built customer base and revived a struggling operation to achieve $2 million plus in sales annually.

Interfaced with customers to educate and explain product and service offerings.

Interfaced with clients to meet custom specifications and engineer solutions to meet those specifications.

Operated and maintained a fleet of six straight trucks, one tractor and five trailers.

Earned consistent, glowing recommendations from customers for customer service, superior product and

provided follow up after job completion to maintain customer satisfaction.

Performed ongoing customer/market research and demographic profiling to identify and capitalize on

unmet market needs to be ahead of the curve.

Mitel Incorporated o Fairfax, Virginia o 1981 - 1988

Technical Training Instructor

Taught digital and analog telephone switching in an engaging manner o capable of captivating a class

audience o able to extrapolate industry terminology o implemented inventive ways to re-imagine standard

training o conveyed interest of learning to students o revamped curriculum and created new training

documentation o created stand-alone testing of technical proficiency for experienced technicians o

developed and implemented a simulated central office and telephone network for all training centers o

promoted internally.

Charles F. Guyon Incorporated o Harrison, New Jersey o 1976 - 1981

Maintenance Foreman/Warehouse Supervisor

Managed a maintenance crew of 12 workers on a 25 acre site in all phases of construction o promoted to

Warehouse Supervisor o oversaw and facilitated material placement and shipment of the special alloys

building o created a computerized inventory system for this warehouse.

Calvert County High School o Prince Frederick, Maryland o 1975 -1976

Industrial Arts Instructor

Taught grades 9-12 in the disciplines of basic electricity, woodworking, mechanical drawing and power

mechanics o developed and implemented effective teaching strategies to motivate at-risk youth o

motivated youth with finding purpose, direction and navigation to course completion o classroom

management o public speaking o supply budgeting and forecasting outcomes of productivity/project

completion.

EDUCATION

Fairmont State College o Fairmont, West Virginia

Graduated Bachelor of Arts: Education in 1975 with a specialization in Industrial Arts

Lincoln Technical Institute – 1978

Diesel Engines

References Provided Upon Request

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