Customer Service/ Medical

Gregg Roby

Medical Assistant - Dr. T. Scott Brassfield's Office, Member Advisor - VillaSport

**** *. ******* **** # * - Colorado Springs, CO 80917

**********@*****.*** - 719-***-****

Hard working, fast learning, goal-oriented individual seeking a position as a flight attendant.

Work Experience

Medical Assistant

T. Scott Brassfield's Family Practice

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Colorado Springs, CO

March 2009 to Present

I work as a Medical Assistant taking care of patients and getting them prepped for the doctor to evaluate.

I also work as a Medical Records Clerk and receptionist with the responsibility of keeping all the Medical

records and files organized. I was also responsible for all the patient referrals and kept track of the

deposits and co-payments received for Dr. Brassfield’s financial dept.

Membership Advisor, Floor associate, Member Services

Villa Sport Athletic Club and Spa

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Colorado Springs, CO

December 2008 to Present

Membership Sales Advisor. My current job at the facility is to exceed club's

budgeted membership sales goals and set up coporate accounts with companies

town. I also worked on proposals for different ideas to stimulate traffic in our facility.

My job as a Floor Associate was to give members

orientations on gym equipment. I teach a class in physical education class for kids. Keep myself available

for any members that have question.

Member Services Representative and Personal Trainer

Gym X

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Clovis, NM

April 2002 to November 2008

trouble shooting member concerns and complaints. Filed all the members personal information in precise

order to keep the gym organized. Always kept the gym clean by cleaning the equipment and also

Did random inspection on equipment to prevent injury to members and guests.

Worked as a Personal Trainer keeping members bodies in shape, gave

members the knowledge to know the anatomy and nutrition needed to maintain a healthy body and

lifestyle. Assisted in showing members how to

properly use equipment to prevent injury.

Worked as Lead Sales Advisor. Helped keep the company growing by meeting the club quota by signing

up new member's every month.

Education

Medical

Intellitec Medical Institute -

Colorado Springs, CO

Skills

-Over 10 years experience working customer service/Sales

-Over 6 years Medical Assistant experience

-Proven ability to interact professionally, efficiently, and pleasantly with customers

-Led sales every month at Gym X

-Personal Training Certifications through AAAI/ISMA

-Selected to participate in Intellitec Medical Institutes Annual 9 Health Fair

-Organization of medical records and files

-Triaging

-Charting

-AHA CPR Certified

-Colorado Springs Health Partners Externship, 160 hrs

-Excellent phone skills; ability to handle intermittent heavy phones

-Efficient, well-organized, able to handle a variety of duties simultaneously

-Strong background in problem solving, selling and quality service skills

-Excellent written and verbal communication skills with the ability to communicate in a friendly,

professional manner under pressure

-Ability to work in a multi-faceted organization

-Professional image through dress, posture and poise

-Assertive with outgoing personality

-Degree in Applied Science

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