Customer Service Manager

Lonny James Albert *** SW ** Avenue, Apt * Fort Lauderdale, Florida 33312 Phone: 954-***-****

Cell phone: 954-***-**** E-mail: ****************@*******.***

WORK HISTORY

Yacht Administrator, Fraser Yachts, Inc. (The Premier Group) November 2011-Present. Manage the daily financial operations of 5 yachts, Accounts payables, payroll. accounts receivables, wire payments, bank account, debit card & credit card reconciliations, month-end closings & financials, yacht refit expense auditing, funding requests, crew certifications and document review, updates and monitoring, crew leave tracking, monitor crew mail, medical claims, crew travel reservations, W-2, W-3, 1099, 1096, 941 forms, 940 forms, UC-5A/UC-2, CT-941, RT-6, annual budget projection, Quickbooks Pro 2012.

Temporary Assignment

Contract Payment Processor, WorkForce One (SNI Companies, Inc.) June 2011-September 2011. Review, audit, analyze and process business provider's On-the-Job Training invoicing for participants payroll expenses within a contractual agreement. Verify provider and participant setup. Vendor correspondence to retrieve correct and complete document backup. Researched and resolved discrepancies with OJT invocing, contract balance amounts and payments. Audited and reviewed ITA accounts. Processed invoicing from colleges, schools, vocational and learning center. Reviewed system vouchers, resolved problems with voucher creation.

Full Charge Bookkeeper/Administrative Assistant, Florida Carpenter Regional Council Training Trust Fund September 2007- October 2009. Reconciled 18 months of A/P, A/R, PR, bank accounts, Bank Deposits, organize accounting records and accounting data, re-established processes for A/P, A/R and PR, Financial reports, pulled information for Grant reimbursement of on-the-job training expenses, re-established Union Dues reporting, Worked with auditors for fiscal year-end audit. Peachtree Complete 2008(Not-for-Profit), QuickBooks Pro, Paycor, created spreadsheets, reports, made hotel, flight, rental car, and conference reservations, arrange and organized open house events, and monthly board meetings.

Assistant to Payroll Manager promoted to Account Payable Supervisor, Seabulk International, Inc. – A Seacor Company, October 2005 – September 2007. Payroll - Maritime crew payroll ( tankers, tugs and offshore supply vessels), Union reporting and dues (pension, vacation, health insurance), processed timesheets, audit payroll, process paychecks, Tanker crew payroll allotments, payroll reporting & financials, reconcile bank accounts, problem solving, Direct Deposit reconciliation. Account Payables - A/P processing, vendor Master file maintenance and setup, scheduling and processing A/P disbursements for Thirteen lines of businesses, Electronic Positive Pay reporting, direct bank interaction (stop payments, check issuances, check cancels and positive pay exceptions, ACH processing, problem solving, Special Research projects, staff training, Customer service, creating and establishing auditing reports and processes across all business lines for invoice processing, wire payment and wire payment application processes.

Temporary Assignments Ultimate Staffing, Inc., MSI Staffing, Inc., K-Force Employment Agency, Ajilon Finance, Inc., April 2001 - September 2006. Construction industry, Insurance industry(claims benefit payments), 400 field payroll (weekly payroll) and 180 corporate payroll (semi-monthly payroll), in house payroll system, Union dues, benefit deductions, mileage, bonus, new hire reporting, employee file creation and maintenance, timesheet review and data entry, vacation, sick & personal time maintenance and reporting, Payroll check generation and distribution, manual checks, direct deposit, ACH file transfer, Payroll taxes, 940 form, 941, UCT-6 form, payroll tax reconciliation with IRS, report generation, labor hours allocations, resolve payroll discrepancies, Disability Insurance Benefits, registered and established Federal, State and Local withholding tax accounts, established and maintained EFT files and deposits, reconciled tax deposits, made monthly, quarterly filings for Federal, State and Local withholding taxes, formatted tax reports to use in conjunction with PeopleSoft program, researched tax issues for Federal, State and Local taxes, Collection calls, payment negotiations, resolve billing disputes, Oracle, Ultipro 9.0,(Web-Based and Back Office) MS SQL 8.0.

Company relocated to South Carolina Payroll Supervisor, Extended Stay America, Inc., Ft. Lauderdale, FL, December 1999 - April 2001. Hotel Industry, oversee payroll for over 6000 employees, Corporate payroll of 400 employees, supervise staff of 7 Payroll Administrators, Maintain employee files, trouble-shooting, problem solving, Local and State Tax research, Incident Report generation, Split Wrap Generation and tracking, Manual Check generation, Wage Garnishments, Benefit deductions, Benefit Accruals, 401k, Wage Verifications, Verification of Employment, Time Card Summary Report generating, Implemented Social Security Verification process and procedures, Direct Deposit/ACH transactions, Mileage/Wage Garnishments/Direct Deposit Auditing, G/L.

Company Dissolved Accounting Manager/Sales Representative, Hardwood Creations, Inc., Ft. Lauderdale, FL, May 1998 - November 1999. Custom furniture and cabinetry manufacturer, Full-charge accounting functions, A/P, A/R, P/R, Payroll taxes, Purchase Orders, Vendor contacts, Sales Invoicing, Customer Service, Sales and Marketing, Design Consulting, Financial planning, Setup and maintained computer and office equipment. Accounting Manager/Payroll Coordinator, Lockwood Group/The New SeaEscape Cruises, Ltd., Ft. Lauderdale, FL, April 1997 - April 1998. Cruise Ship/Tourism, Accounting Manager, A/P for Hotels, Commissions, Refunds, and Trade, restructured A/P department procedures and payment schedule, I-9's, payroll of over 550 employees, 941, 940, FUTA, SUTA, W-2, W-3, 1099's, 1099-INT, 1099-MISC, Human Resources, create and distribute employee packets, W-4's, and appropriate forms for employment, Workers' Comp., Health Insurance Administrator, COBRA, resolved human resource problems, Ukrainian P/R, Russian Taxes, repatriation of Ukrainian Crew Staff, as well as, Crew P/R, maintain employee records, update system as to changes in employee status and records, Create and produce aging reports, financial reports, Assisted auditors with information and financial records.

Controller, Lynx International, Inc., Ft. Lauderdale, FL, August 1995 - April 1997. Charter Airlines, Accounting Manager, Setup computer system, G/L, A/P, A/R, and P/R, restructured accounting department, procedures and policies, generate month-end and year-end reports through trial balance, monthly closings, dealt with and assisted IRS audit agents for previous payroll taxes and 720 excise tax problems, FUTA, SUTA, payroll taxes, create processing and security procedures for main office and five foreign locations, W-3, W-2's, 1099's, 1099-INT, cash position reports, Maintained Cash Flow Projection Report, maintain flight, maintenance and offices expenses, bank reconciliations, negotiate service contract rates, Office Staff Supervision, Assist in administering health and Workers' Compensation, Unemployment Claims, Dealing with Multiple subsidiary companies, Enacted profit analysis of services, Created and established new services that utilized the companies full service and profit potentials. Business Manager, Rosengren, Inc. dba Techline Studio, Evanston, IL, August 1991 - June 1995.Architectural/Construction and retail business, full charge accounting manager, G/L, A/P, A/R, and P/R, month-end and year-end closings, generate reports for the end of the month, quarter, and year, 1099's, 1099R's, W-2's, real estate closings, setup, maintain, and troubleshooting computer system and office equipment, office and sales staff supervision, employing and training new employees, administer health plan and workers' compensation, policy creation for office procedures and customer relations, oversaw delivery and sales staffing schedule, searched for competitive service vendors, update service contracts, supervised cleaning crew, oversaw advertising budget, chart monthly sales, inventory control, collections, retail sales. EDUCATION

Bachelor of Science and Arts 1989 - University of Southwestern Louisiana, Lafayette, LA. – Political Science, Business Administration SKILLS

ABRA Suites 6.34, Excel, MS Word, Lotus Notes, PeopleSoft 7.2, Excel 6.0, Microsoft Word 6.0, Lotus Notes, Express Tax Plus (Bank Of America Electronic Funds Transfer Program). Multi-jurisdiction tax function with ADP for Windows, ReportSmith, BNA Library Forefront v9.2, Crystal Reports. Peachtree with Fixed Assets module, Lotus 1-2-3, AmiPro, Macintosh computer system, Multiledger, Access, Claris 6.0, Microsoft Works. CYMA (Integrated Business System), MS SQL 8.0, Ultipro 9.0, ORACLE 11.5.9, SQL, Microsoft Office, Wachovia Connection, Wachovia Data Trans, Bank of America CashPro, Quicken 2014.