General Manager
Resume:
Miami, FL *****
Hubert R. Moscoso ********.******@*****.***
Assistant Hotel General Manager
Management Profile
I am a highly motivated, hands-on hotel management professional that brings over 10 years’ experience of successfully
developing hotel properties. I provide the highest quality of customer satisfaction and deliver first-rate business and
operations management. I demonstrate the ability to exceed profit targets, effectively manage and motivate culturally
diversified staff, maximize productivity, and efficiently control costs.
Qualifications
Quality Control and Assurance Guest Satisfaction Excellent Communication
Revenue Management Franchise Experience Staff Management
Budget and Inventory Control Financial Statements Excellent Leadership
Leadership, Training, and Team Building Caribbean Experience Cost Control and Implementation
Career History
Assistant General Manager 2012-present
Hampton Inn & Suites Homestead, FL.
Coordinate and manage the hotels’ day to day operations
Assist and work directly with the General Manager
Oversee and direct all HR matters
Accountable for accounts receivable
Identify and maximize all revenue opportunities
Maintain historical and competitive data and trends
Schedule and conduct monthly staff meetings
Achieved Hiltons’ Prestigious Circle of Excellence Award Top 10 Hotel
Ensured compliance to all department policies and procedures
Ameliorated the 8.0 guest satisfaction scores to 9.08 in 2012
Supervised the maintenance of a high quality service and accommodation in Rooms Division budget development and control
Administrator of Housing Parks and Recreation 2007-2012
Government of The US Virgin Islands
Managed, supervised, planned, organized, and controlled all activities and staff
Oversaw the development and maintenance of grounds and buildings.
Oversaw and directed all HR matters
Prepared and administered budget to include Capital facility plan for department projects
Visited parks and recreation facilities to determine needs and budgetary requirements
Scheduled and conducted monthly staff meetings
2
Assistant Director of Housekeeping 2005-2007
Westin St. John Resort and Villas, St. John U.S.V.I
Efficiently managed budget expenditure, payroll, and cost control
Recruited and trained a productive team
Established and maintained output and operation of a 4 million pound laundry facility
Handled customer concerns and maintained quality customer service
Maintained logs and complied with OSHA guidelines and regulations
Significantly acquired labor productivity goals
Guest Service Manager/Assistant Director of Housekeeping 2000-2005
Wyndham Westshore Hotel, Tampa, Florida
Oversaw all aspects of hotel lobbies and front-of-the-house operations
Guest services, staffing, and supervision
Oversaw financial transactions, recordings, and guest services budget
Scheduled and conducted team meetings and training
Suggested and implemented daily operational procedures to ensure guest satisfaction
Maintained logs, trained, and complied with OSHA guidelines and regulations
Handled customer concerns and maintained quality customer service
Efficiently managed budget expenditure, payroll, and cost control
Guest Service Manager 1995-2000
Marriott Hotel Miami, Florida
Oversaw operation of all departments to include Bell staff, valet staff and PBX
Monitored implementation of quality standards
Managed Front Desk department in managing all guest complaints and ensured resolutions
Monitored all quality issue complaints, investigated issues, and implemented required training programs
Hired and trained front desk, bell staff, PBX, and valet employees in performing efficient work
Efficiently managed budget expenditure, payroll, and cost control
Oversaw financial transactions, recordings, and guest services budget
Education/Certifications/Achievements
Salem Tiekyo University Salem, West Virginia 1994
Criminal Justice
CPR Certified 6/2014-6/2016
ServSafe Certified Trainer 4/2013-4/2018
Wyndham Manager of the Year 2003
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