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General Manager

Location:
Miami, FL
Posted:
February 20, 2015

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Resume:

*

*** **** ***** **** ***# ***

Miami, FL *****

786-***-****

Hubert R. Moscoso acoemc@r.postjobfree.com

Assistant Hotel General Manager

Management Profile

I am a highly motivated, hands-on hotel management professional that brings over 10 years’ experience of successfully

developing hotel properties. I provide the highest quality of customer satisfaction and deliver first-rate business and

operations management. I demonstrate the ability to exceed profit targets, effectively manage and motivate culturally

diversified staff, maximize productivity, and efficiently control costs.

Qualifications

Quality Control and Assurance Guest Satisfaction Excellent Communication

Revenue Management Franchise Experience Staff Management

Budget and Inventory Control Financial Statements Excellent Leadership

Leadership, Training, and Team Building Caribbean Experience Cost Control and Implementation

Career History

Assistant General Manager 2012-present

Hampton Inn & Suites Homestead, FL.

Coordinate and manage the hotels’ day to day operations

Assist and work directly with the General Manager

Oversee and direct all HR matters

Accountable for accounts receivable

Identify and maximize all revenue opportunities

Maintain historical and competitive data and trends

Schedule and conduct monthly staff meetings

Achieved Hiltons’ Prestigious Circle of Excellence Award Top 10 Hotel

Ensured compliance to all department policies and procedures

Ameliorated the 8.0 guest satisfaction scores to 9.08 in 2012

Supervised the maintenance of a high quality service and accommodation in Rooms Division budget development and control

Administrator of Housing Parks and Recreation 2007-2012

Government of The US Virgin Islands

Managed, supervised, planned, organized, and controlled all activities and staff

Oversaw the development and maintenance of grounds and buildings.

Oversaw and directed all HR matters

Prepared and administered budget to include Capital facility plan for department projects

Visited parks and recreation facilities to determine needs and budgetary requirements

Scheduled and conducted monthly staff meetings

2

Assistant Director of Housekeeping 2005-2007

Westin St. John Resort and Villas, St. John U.S.V.I

Efficiently managed budget expenditure, payroll, and cost control

Recruited and trained a productive team

Established and maintained output and operation of a 4 million pound laundry facility

Handled customer concerns and maintained quality customer service

Maintained logs and complied with OSHA guidelines and regulations

Significantly acquired labor productivity goals

Guest Service Manager/Assistant Director of Housekeeping 2000-2005

Wyndham Westshore Hotel, Tampa, Florida

Oversaw all aspects of hotel lobbies and front-of-the-house operations

Guest services, staffing, and supervision

Oversaw financial transactions, recordings, and guest services budget

Scheduled and conducted team meetings and training

Suggested and implemented daily operational procedures to ensure guest satisfaction

Maintained logs, trained, and complied with OSHA guidelines and regulations

Handled customer concerns and maintained quality customer service

Efficiently managed budget expenditure, payroll, and cost control

Guest Service Manager 1995-2000

Marriott Hotel Miami, Florida

Oversaw operation of all departments to include Bell staff, valet staff and PBX

Monitored implementation of quality standards

Managed Front Desk department in managing all guest complaints and ensured resolutions

Monitored all quality issue complaints, investigated issues, and implemented required training programs

Hired and trained front desk, bell staff, PBX, and valet employees in performing efficient work

Efficiently managed budget expenditure, payroll, and cost control

Oversaw financial transactions, recordings, and guest services budget

Education/Certifications/Achievements

Salem Tiekyo University Salem, West Virginia 1994

Criminal Justice

CPR Certified 6/2014-6/2016

ServSafe Certified Trainer 4/2013-4/2018

Wyndham Manager of the Year 2003



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