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Manager Customer Service

Location:
Greer, SC
Posted:
February 20, 2015

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Resume:

Matthew P. Renda

*** ***** ******** **** ***# ***

Greer S.C. 29650

acoel8@r.postjobfree.com 732-***-****

AUTOMOTIVE PARTS MANAGER

Professional Summary

Over 25 years experience in the automotive industry with 3 years in management.

Expertise in Management, Sales, Customer Service

Open Road BMW

Automotive Dealership, Edison, New Jersey

Parts Manager May 2011 January 2015

Motivate and effectively manage staff of 10 for 2 locations.

Increased overall sales 10 15% yearly utilizing cost and inventory proficiency.

Increased inventory 30% to keep up with sales demand.

Increased Economic Stocking Policy by Movement with an average fill rate of 90% to shop.

Improved frozen capital from 23% to 0.0% with an average gross turn of 6 8.

Improved obsolescence from over 22% to under 2%.

Organized department for better parts location and efficiency.

Top 5 in the Country for parts purchases.

Improved employee relations gaining trust and able to delegate duties for the department.

Handle customer disputes and issues with the department.

Work with service manager to increase sales for both parts and service.

Reynolds & Reynolds Dealer Management System.

Open Road BMW

Automotive Dealership, Edison, New Jersey

Parts Counterman August 2003 May 2011

Recommended and promoted to Parts Manager.

Assisted Manager in all duties.

Performed stock orders, customer orders, bin locations, inventory control, bin counting.

Checked in daily stock orders and organized warrantee return parts from technicians.

Trained & assisted new personnel with Electronic Parts Catalog & R/R.

Key Auto Parts

Automotive Parts Store, Edison, New Jersey

Parts Driver, Counterman October 1993 August 2003

Delivered parts to local shops, inventory control, stock orders & small machine shop.

Organized local shops with stocking parts for sales.

Dayton Toyota

Automotive Dealership, Dayton, New Jersey

Parts Counterman 1989 1992

Assisted technicians for automotive repairs to shop.



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