Customer Service

Susan McHugh

*** - ** ****** *** #* - Brooklyn, NY 11215

Email: ******@***.*** - Tel: (347) 860 –5508

Air Crew – Customer Service / Safety Oriented / Team Player

/ Security Proficient / Excellent Communications Skills / FAA

121 Certified / Conflict resolu tion / Fast Past Scheduling /

Sabre System / Ticketing Agent / Personable and

Professional / Counter Sales Tactful / Resourceful

WORK EXPERIENCE

Travel Consultant

Liberty Travel - Brooklyn, NY - August 2014 to Present

Responsible for designing domestic and international travel arrangements for clients

to include air, hotel and ground transportation.

Proficient in the usage available resources such as TSA, State Department Web sites,

news agencies, etc to stay informed of current international affairs, ad vises clients of

international travel requirements such as visas, passports, immunizations, etc.

Strong working knowledge and understanding of international pricing rules and

procedures.

Successfully adhered to company standards in delivering customer serv ice including

telephone etiquette, and prescribed customer service escalation procedures.

Basic understanding of GDS- Sabre

Air Cabin Crew

World Airways, Trade Winds Airlines, Carnival Airlines - 1996 until 2014

FAA 121 Certificate for safety and emergen cy procedures.

Engaged in servicing Military transportation needs to and from foreign bases to

deployment locations throughout the world.

Provided effective communication and listening skills to provide quality customer

service.

Able to identify and resolve problems using available resources.

Perform a variety of services conducive to the safety and comfort of passengers

aboard the aircraft.

Provide excellent customer service by ensuring a welcoming environment to

passengers and professionally addressing c ustomer requests.

Following established FAA guidelines to provide for the safety of passengers as well

as handling in-flight emergencies and security in accordance with standard

emergency procedures and Airline Business practices.

EDUCATION

2014

New York Real Estate Institute

Real Estate License

1994

Bachelor of Science in Aviation Business Studies

St Frances College - Brooklyn, NY

1992

Associate of Science in Travel and Tourism

Kingsborough Community College - Brooklyn, NY

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