Customer Service Project Manager

CHRISTOPHER KORNACKI

Cell: 973-***-****

E-mail: ******@*******.***

PROFESSIONAL EXPERIENCE:

Warehouse Management System Project Team Lead

Tiffany & Co., Parsippany, New Jersey

August 2013-January 2015

> WMS Project Team member responsible for design, testing, and

implementation of an open-systems warehouse management system.

> Subject matter expert on Outbound operations including replenishment,

picking, packing, value added services (VAS), shipping and

transportation.

> Collaborated with consultants Manhattan Associates and IBM during

build and testing to validate company and system requirements.

> Worked closely with Project Manager to define and document new

standard operating procedures.

> Monitored system processes during post-implementation and provided

feedback for enhancements.

Supervisor of Outbound Operations

Tiffany & Co., Parsippany, New Jersey

November 2006-Present

> Supervise a staff of 18-22 employees who are responsible for the

timely & accurate processing of all outbound shipments, including

merchandise and supplies to over 220 worldwide locations, while

maintaining strict company standards.

> Collaborate with business partners, throughout various levels of the

organization, to ensure exceptional customer service standards are

maintained and support new store openings & special events, by

coordinating high-profile deliveries.

> Manage operations through the use of reports and system tools via

multiple Warehouse Management Systems, as well as weekly business

reviews, monthly attendance & payroll records and employee

productivity statistics.

> Exercise cost controls by monitoring departmental overtime,

reallocating resources to address business demands and controlling

operating costs through process enhancements and the implementation of

new initiatives.

> Identify departmental and individual goals, while encouraging staff

development through cross-training programs designed to enhance &

expand individual skill-sets and through the administration of

quarterly & annual performance management reviews.

> Ensure staff's adherence to company policies, execute progressive

discipline procedures to address violations and partner with other

divisions, such as Global Protection (Security), to develop processes

designed to safeguard company assets.

> Lead facilitator of DC Safety Team; worked with team to raise

awareness of potential safety concerns and promote safety culture.

Delivery Supervisor

Pepsi Bottling Group, Whippany, New Jersey

September 2005-November 2006

> Managed a group of 20-25 Bulk and Bay union delivery drivers.

> Maintained a high level of customer service, by answering field

customer calls and ensuring store delivery parameters were

continuously monitored & met.

> Employed the optimal number of hourly personnel to fulfill service

requirements, introduced employee incentives aimed to maximize

efficiencies and improved productivity via gate-to-gate route rides

weekly.

> Worked proactively with sales representatives & warehouse operations

to understand needs of the customer sales force and coached &

developed drivers to better support the sales organization.

> Conducted team meetings & safety training to ensure preventive

measures were enforced and to ensure compliance with OSHA regulations.

> Completed staffing reports on a daily basis, including tracking

individual and team performance, as well as executed route rides to

ensure all delivery expectations were being met or exceeded.

Coach

Sticks and Kicks Lacrosse and Soccer Camp (July 2002-Present)

> Administered company owner's teaching criteria to players ranging in

age from 4th to 12th graders.

> Entrusted to modify teaching criteria to reflect personal views of

sportsmanship and to accommodate individual player's level of

knowledge, skills, and ethics.

> Established a positive relationship between player's parents and

coaching staff. Responsible for player's personal safety and proper

use of sporting equipment.

EDUCATION:

Montclair State University

B.A. Liberal Arts, Political Science

GPA: 3.08 overall, 3.4 in major

Centenary College of New Jersey

M.B.A. Accelerated Program

Graduation August 2016

Georgia Institute of Technology

Supply Chain & Logistics Certificate

ADDITIONAL ACHIEVEMENTS AND SKILLS:

Lead Facilitator of DC Safety Team

2011 Charles Lewis Tiffany Award for Excellence

Proficient in AS/400, MIPS, and Dolphin WMS

Proficient in MS Word, MS Excel, MS Outlook, MS Power Point

Possess a Class B Commercial Driver's License

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