Customer Service Technician

NATASHA WYNN 404-***-**** email: ************@*****.***

OBJECTIVE: To obtain a position with an organization that believes in

teamwork and innovative ideas for solving problems that may challenge my

growth. Whereby utilizing my Technical, Customer Service, Project

management, and programming skills.

PROFESSIONAL EXPERIENCE

Technical Support Specialist Tier I June 2014- Present

NCR Corporation Peachtree City, GA

We support Lowes Self Checkout POS machines around the country. We received

inbound calls from the cashier's to help them fix, or workout any issue

that comes up in their day to day operations.

. I support mostly everything on the SCO machines

. Touchscreens, Flatbed scanners, Hand handle scanners, Card readers

. UPS power supply, Rap stations, and Bagging Scale

. Cash acceptor, Coin acceptor

. Cash dispenser, Coin dispenser

. We work with Lowes support tools Remedy, SCCM, GLS( where I can remote

into the lane run scripts to clear out processing and correct issues)

in a Citrix Server environments where we can remote into the SCO's and

log on send remote command to fix the lanes

. Restart the application program, shutdown the software, and even open

up consoles where we can delete hotfixes and temp files that may be

cause issues on the lane.

. I work in a ticketing system Remedy on Citrix server where we can

document the calls we receive, and the issues they have, and how we

resolve those issues.

. I also perform escalations to Level 2 support or created dispatch for

a technician to be sent.

GIS Technician 2000-2013 CDI Technical Services

Atlanta, GA

. I maintain client's customer data base by making sure each customer is

associating or linked to transformers in GIS spatial database

management system.

. I worked on and posted lighting jobs, Creating Full Inventory

mappings, Create Circuit maps, Create Storm maps

. I have linked over 50,000 customers using a relational database

system.

. Provide drafting support for 25 Regional locations, working directly

with engineering and regional offices.

. I managed special projects including special plan notices and plan

changes upon approval.

. I oversaw the customer link department a group of four employees

. Work on special project for by reconstructing the subdivision layout

according to Geo coding or the spatial data location of the actual

subdivision.

I operated Auto CAD 2000 and GIS ArcFM running under Windows 3.11,

Windows 95, and Windows NT.

. Posted any updates and corrections that need to be made on maps all

around the Georgia Region in AutoCAD and GIS

. Processed and filed incoming job from the regions

. Provide drafting support for 25 Regional locations, working directly

with engineering and regional offices.

Customer Service Representative 1998-2000 Southern Mortgage

Reporting Norcross, GA

. Verified and updated credit reports for mortgage companies

. Made calls to creditors and landlords

. Made outbound call to creditors for verification of payments

. Created and updated credit reports for mortgage companies

Computer Skills & Software Training:

Development skills in Flash, Photoshop, Dreamweaver, VBScript, HTML, XML,

Graphic design skills. Microsoft Word, Microsoft Access, Microsoft Excel,

Microsoft PowerPoint, Microsoft Outlook, Jets, Distribution Viewer,

AutoCAD, GIS & ArcFM, Microsoft Access, SQL database management, Web

development, and Project management & System development life Cycle.

Education & Training:

Area of study was Accounting and Physics (West Georgia College 1995-1997)

Computer Repair Program (PCDI)

GIS and ArcFM certificate Training GIS Designer Training

Bachelors' of Science in Information Technology and Web Design (Kaplan

University 2008 - 2011)

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