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Manager Customer Service

Location:
Texas
Posted:
February 20, 2015

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Resume:

Pamela Attebury

**** ****** **** ******* ** 760**-***-*** 6333 acoehp@r.postjobfree.com

District Manager/ Store Manager

Professional Experience

General manager vera bradley may 2014 – present

Responsible for recruiting, interviewing and hiring for this new store opening. Responsible for the store set up and visual presentation for the new

store opening. Store opening August 20th.

District manager Christopher and Banks Nov 2008 – april 2014

Supervise, direct and provide feedback to 11 store teams in Texas/ OK, grossing 10 million annually with 120 employees. Develop and coach teams

to provide the ultimate customer experience and to build lasting relationships with their external and internal customers. Analyze daily sales

performance, profit and loss reports, key performance indicators, schedules, payroll, promotions, and markdowns. Recruit, hire, train, motivate and

hold managers accountable. . Proficient in email, Microsoft Office, Word documents, Excel spreadsheets, and experienced in Power Point. Excellent

at grass roots marketing plus building the brand through cold calls, business partnerships, and outside store events to achieve brand awareness and

increase transactions at every store location. Superior written and verbal communication skills.

Key Achievements:

#1 District Manager, out of 52 District Managers, in the company in 2012. #1 District Manager in the company in 2012 & 2013 in ADS, UPT, and

online sales percent to business. Developed and promoted a Store Manager to Area Manager Position. Responsible for opening new store

locations. Responsible for closing underperforming store locations.

District manager Twigland Fashions-agaci march 2004- Nov 2008

Supervise, direct and provide feedback to 8 store teams in the DFW area, with an annual volume level of 13 million. Coach every store team to

accomplish exceptional customer service to drive sales, and reduce shrink in their high volume fast paced locations. Analyze company product

report s, profit & loss statements, payroll report, team schedules, and shrinkage/inventory report. Work directly with the company owner to improve

store team performance. Recruit, hire, train, and inspire managers. .Maintained exceptional organization and merchandising standards at every

location.

STORE MANAGER ANN TAYLOR LOFT Grapevine Mills JUNE 1999- March 2004

Supervise a staff of 20, including Assistant Managers, Sales Associate and Stock Associates in a 4 million annual volume store. Trained, developed,

coached and inspired the team to provide the best customer service experience. Coached, developed and promoted 5 Assistant Managers to the Store

Manager position. Reduced the store shrink from an 8% to 1.5%. Maintained outstanding Visual presentation, communication, analyze product and

promotion performance,

STORE MANAGER The Gap Outlet grapevine mills MARCH 1997- JUNE 1999

Responsible for recruiting, interviewing and hiring for this new store opening. Responsible for the store set up and visual presentation for the new

store opening. Supervised, coached, developed and inspired a store team of 100, including 5 Assistant Managers, 80 plus Sales Associates and 10

plus Stock Associates, in a 10 million annual volume store.

Education

Bachelor of science 1989 East Central university

Major: Fashion Merchandising Skills & Abilities



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