Help Desk Support

Yevgeniy Katsnelson

**** ***** ****, #**

Brooklyn, NY 11235

Phone: 718-***-**** or 718-***-****

E-mail: **********@*****.***

OBJECTIVE To obtain a full-time position in the field of Computer

Science that will

offer me the opportunity for career growth

EXPERIENCE

02/14-04/14 Preferred Home Care of New York, Brooklyn, NY

Desktop Support/Help Desk Support

. Provided technical assistance to computer system users

. Troubleshoot, configured, maintained, and installed PC

operating systems/applications and various hardware

components

. Help desk support of various software and hardware

maintenance

. Assist users to resolve problems, ensure the proper

working condition and maintenance of laser printers and

all other applications

. Setup of user workstations

01/10-01/14 St. John's Episcopal Hospital/Episcopal Health

Services, Inc

PC Support Specialist/2nd Level Help Desk Support

. Provided hardware and software support to the users of

EHS. Including support/problem resolution for Novell,

GroupWise

. Supported/provided technical assistant for Meditech.

Participated in set up/deployment of Meditech Clients

going live

. Configured, installed, troubleshoot, and maintained PC

operating systems/applications and various hardware

components like Dell PC, Zebra Thermal Printers, HP

LaserJet Printer, Laptops and Dell LCD Projectors

. Set up/configure/deployed the Thin Client Devices/WYSE

Device. And then needed troubleshoot/resolve problem with

Thin Client Devices/WYSE Devices

. Resolve trouble calls to Help Desk from users on various

software and hardware problems

. Answer questions or resolve computer problems for clients

in person, via telephone or from remote location

. Set up users to print and scan on the Canon and Konica

Minoltas Copy Machines

02/08-03/09 BlumbergExcelsior, New York, NY

Help Desk Support/Desktop Support

. Provided technical assistance to computer system users

. Answer questions or resolve computer problems for clients

in person, via telephone or from remote location

. Troubleshoot, configured, maintained, and installed PC

operating systems/applications and various hardware

components

. Assist users to resolve problems, ensure the proper

working condition and maintenance of laser printers and

all other applications

. Help desk support of various software and hardware

maintenance

. Setup of user workstations

08/01-10/08 Brooklyn Law School, Brooklyn, NY

Help Desk Support/Computer Assistant

. Monitor, optimize, and troubleshoot performance of Windows

XP Professional

. Assist users to resolve problems, access databases, ensure

the proper working condition and maintenance of laser

printers and all other applications

. Help desk support of various software and hardware

maintenance

. Instructs users in use of equipment, software in the

computer labs

. Report unusual, alarming or recurring problem to

appropriate Manager when necessary

04/07-06/07 Morrison & Foerster LLP, DBI Staffing

Computer/Hardware Field Technician

. Perform migration from Windows NT to Windows XP

. Upload image from old PC to the server and later retreat

image from the server and download it to new PC

08/05-11/05 CVS Pharmacy, Getronics, Service Source Inc., West

Islip, NY

Computer/Hardware Field Technician

. Performed CVS Pharmacy POS System Upgrade Conversion

. Performed files backed-up, FTP Transfer, installed new

NetServer, Workstation

11/03-04/05 Dell Manage Services, Getronics, Service Source Inc.,

West Islip, NY

Desktop Support/Computer Technician

. Provided hardware and software (mostly Windows and some

MAC) support for NYC Department of Education in network

business environment

. Troubleshoot, configured, maintained, and installed PC

operating systems/applications and various hardware

components

. Deployed, troubleshoot and repaired PC's, printers and

related devices

COMPUTER Microsoft Windows NT/95/98/2000/XP/Vista/Window 7, VMware

SKILLS View, Citrix XenApp, Symantec Client Security,

RealVNC, Microsoft

Office, SQL, Microsoft Outlook, Adobe

Acrobat, Novell, GroupWise,

WordPerfect, HTML, JavaScript, ZenWorks,

Nitro, LogMeIn

EDUCATION

09/97-06/02 New York City Technical College, Brooklyn, NY

Bachelor of Science Degree in Computer Information System

Contact this candidate