Service Information Technology

Luis Carlos Nakazato

**-** **** ****** #** Astoria, NY 11105

Phone: 646-***-**** E-Mail: ************@*****.***

Objective

Search for a temporary or permanent lead or senior position in the Information Technology field

such as Information Security Analyst, IT Desktop Support, or Network Administrator.

Experience

OMNI Datacom Technologies and Router Interconnect Inc. Current

At OMNI Datacom Technologies, a self-owned start-up IT consulting company, I’ve been consulting

since October 2011 specially on IT Infrastructure, Information Security, Desktop Support, and Server

administration.

At Router Interconnnect, a CISCO specialized consulting and services company, I’ve been

contributing on the prospection of new contracts for Information Technology professionals.

Itau Unibanco of New York, New York, NY USA 2013-2014

As an IT Service Desk Leader managed the IT Service Desk team to support 170+ users in a very

complex environment with Telecom, Financial Applications and Computer Systems hosted in

different countries such as Brazil, Portugal, England, and the US. Also managed users in the Active

Directory and supported users with end-user applications such as Bloomberg, FactSet, Charles

River, Fidessa, MS Office, and MS Sharepoint. Actively helped maintain the network infrastructure

composed of Cisco switches, routers, Data back up system, Voice and Video recordings systems,

Videoconference, Telepresence, and VoIP Cisco phones and Etrali Trading Phone System. Helped

implement the Service Desk ticketing system completely customized on JIRA.

Performed regular reviews on Group Policy enforcement for users’ permissions (Access Control

Group), RMS and ironport on email and Internet Content Control through Websense and Bluecoat.

Also participate regularly in Disaster Recovery Preparation, Awareness, and Tests.

Itau Unibanco of New York by Omni Datacom Technologies 2011-2013

As an Electrical Eng./IT Administrator worked as a liaison for IT Department in Brazil and the Business

Unit - Itau USA Asset Management Inc - to guarantee the best performance for the IT environment

in New York with the IT infrastructure hosted in Brazil. Also supported users with end-user applications

such as Bloomberg, FactSet, Charles River, MS Office, and MS Sharepoint. Actively helped maintain

the network infrastructure composed of Cisco switches, routers, Data back up system, Voice and

Video recordings systems, Videoconference, Telepresence, and VoIP Cisco phones.

Performed regular reviews on Group Policy enforcement for users’ permissions (Access Control

Group), RMS and ironport on email and Internet Content Control through Websense and Bluecoat.

Also participate regularly in Disaster Recovery Preparation, Awareness, and Tests.

WAM Electric Inc. Rockville Centre, NY, USA 2009-2011

As an Electrical Eng./IT Administrator performed back up procedures and managed Computer

Network. Also, prepared Commercial and Technical Proposals for Electrical/Computer Installation

Services by performing calculations for electrical circuit capacity.

Itau Securities Inc. New York, NY USA 2006-2009

As an IT Administrator performed back up procedures and managed Active Directory Windows

Server 2003, Blackberry Server, File Server System, and Exchange Server System. In the Telecom field

supported Nortel PBX and Etrali Trading Phone System. As for Information Security prepared user's

profiles, procedures, and Disaster recovery plan to fulfill regulator’s compliance requirements.

Prepared procedures and supporting documents such as Users’ access permissions matrix,

hardware and software inventory, Back and restore procedures, Workstation preparation

procedures, and others for internal and external Information Technology audits.

Performed regular reviews on Group Policy enforcement for users’ permissions (Access Control

Group), Internet Content Control through Websense.

Also participate regularly in Disaster Recovery Preparation, Awareness, and Tests.

Education

PhD in Electrical Engineering at The Graduate Center of New York Fall 2006-Incomplete

Finished all the courses required for the PhD Program in 2012. Stopped the Program to fully dedicate

to the new job started in Feb 1st 2013 and finished in Jul 31st 2014. Intend to resume the PhD

program in 2015 for the Thesis.

Master Professional in Elect. Engineering at the City College of New York 2003-2005.

Graduated in 2005 with the specialization in Telecommunications.

Skills

Languages:

Portuguese (native): excellent writing, reading, and speaking;

English and German: very good writing, reading, and speaking;

Spanish and Italian: basic level for conversation.

Problem-Solving:

Creative and flexible to find the best cost-effective solution for small or big issues and

problems.

Excellent oral and written English communications skills

Basic Knowledge of Powershell 3.0 for scripts

Organization and Methods:

Created methods and procedures to facilitate solutions for recurrent issues or to avoid

wrong approaches to known issues. Also believed that procedures and workflows can help

organize information for Data Loss Prevention and to optimize the use of IT resources.

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