Customer Service Technical Support

Solomon Sangweni

*** **** **** **. *********, GA. 30188 770-***-****(cell), 678-***-****.

email: *********@*******.***

SUMMARY:

IT professional with a demonstrated passion for technical support and problem resolution. Interested and attentive to the leveraging and alignment of business solutions to meet organization objectives.

CERTIFICATIONS:

1. A+ Certified

2. MCTS .Net Framework VB 2.0 programmer

3. MCSE 2003

4. Oracle 11g

5. City and Guilds of London T5 Telecommunications Technician

6. Linux+ (part 1 successfully completed)

PLATFORM:

Clarify, NSS (CAD), IDS, 2000/XP/Vista/Win7, Oracle DBA, AT&T VPN client, MS Office, Active Directory, Open Office, Think-Vantage Rescue and Recovery, Log-Me-In, Unlimited Mailbox.

LANGUAGES:

VB.Net, HTML, DHTML, XML, Oracle PL/SQL DBA, ASP.Net, AJAX, CSS, Java-script, SQL Server 2008.

NETWORKING:

TCP/IP, Ethernet, LAN/WAN, Active Directory, Network Support, DSL, TCP/IP, VPN, DNS, DHCP, WINS, Wireless

PROFESSIONALEXPERIENCE:

Software Support Specialist

Interactive Design Inc, Alpharetta, Ga, 03/2012 - present

1. Provide technical support for Point-Of-Sale product called “SalonTouch”.

2. Ensure PC hardware, such as Com Ports, work correctly.

3. Configure printers, credit card swipes, driver license scanners, bar code scanners, finger-print scanners, integrated cameras and tanning bed timers.

4. Configure PC networking and set up directory shares.

5. Install and maintain MS SQL Server databases.

6. Use Terminal Services to maintain user data.

7. Configure Remote Desktop connections for users.

8. Add users in Active Directory, give required permissions.

Technical Support Engineer

Lenovo (formerly IBM Global Services), Atlanta, GA 08/ 2003- 03/2012

1. Provided support to Lenovo preferred customers with desktops, laptops, and other products.

2. Provided hardware and software support on Win95/98/2000/ME/XP/Vista/Windows 7 and Lenovo specific application.

3. Applied drilled down diagnostic techniques to identify problems, investigated causes, and recommended solutions.

4. Performed operating system, network, software, & hardware troubleshooting.

5. Performed system Backup to recover data from storage devices, and completed recovery with Windows backup and recovery utilities.

6. Performed installation, configuration, and upgrade on both hardware and software.

7. Resolves problem by researching, documenting and finding solutions or referring clients appropriate resource.

8. Tracks status of inquiry resolution by checking with referred resource and facilitating resolution.

9. Performed troubleshooting by remotely logging into system using “LogMeIn” remote tool.

10. Performed troubleshooting on “Unlimited Mailbox”, an email archiving technology.

Tel-One Telecommunications Corporation 01/1990-02/2002

1. provision of WAN connectivity e.g.X25 Alcatel PSX II DPS2500 and FRAME RELAY.

2. configuration of networking hardware such as routers(e. g. Cisco AS5300,2500 series).

3. cat6/cat6 indoor wiring.

4. Network Management using New-Bridge Network Manager (Main-Street 46020).

SPECIAL SKILLS:

1. Development of ASP.NET web-sites and VB.Net applications.

2. Strong customer service skills.

3. Excellent written and verbal communication skills.

4. Excellent organizational skills.

5. Well-developed interpersonal or relationship skills.

6. Close attention to detail and quality of work in every endeavor.

7. Strong desire to serve and assist others.

8. Excel quickly and can work individually or on a team.

9. Adapts quickly to multicultural environment.

EDUCATION:

1. Diploma in Telecommunications(Tel-One Telecommunications College)

2. (Uncompleted) B. Sc. In Physics and Mathematics.

REFERENCES:

Excellent References Available Upon Request

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