Manager Service
Resume:
Ann Marie Robinson
LaPorte, IN 46350
Cell: 219-***-****
***************@*****.***
Objective: A challenging position with a growing company utilizing my extensive
administrative experience.
Highlights: Excel at directing and motivating a cohesive staff in the successful attainment
of objectives.
Exceptional verbal and written communication skills
Strong organizational and time management skills
Self-Motivated, goal-oriented innovative thinker offering practical solutions
and measurable results
Experience:
Partners In Opportunities, INC. South Bend, IN
Service Administrator October 2007 to Present
Executed daily operations of an Indiana State Medicaid Waiver Residential Services Program
Supervised, directed and evaluated Nursing, QDDP's, Training Coordinator and
Maintenance
Established and enforced agency policies and procedures in correlation with IAC 460
standards
Instrumental in developing and overseeing an intensive hands-on training program, an
employee retention program, and a Day Services Program
Facilitated business proposals to expedite new development for continued company growth
Acted as the agency's HIPAA Compliance Officer and Quality Assurance Liaison
Formed the agency's Human Rights Committee and the Health and Safety Committee to
assure the rights of clients and staff were held to the highest standards
Initiated client intakes, service initiation and termination of services
Administered a variety of assessments and coordinated client's Plan of Care
Fostered a supportive, positive and productive supervisory team
Created budgets and monitored for adherence
Michiana Resources Michigan City, IN
Case Manager March 2007 to October 2007
Assisted in providing services and resources to clients and their family members
Completed and maintained records, reports and statistical data
Reviewed service plans
Participated in team meetings to develop the Individual Support Plan and Plan of Care
Assisted adults with developmental disabilities with ADL's, development of job skills and
behavior modification to live a more productive life
Behavior Services and Therapy South Bend, IN
Office Administrator September 2006 to March 2007
Ann Marie Robinson Page 2
Assisted in developing the business proposal to provide behavioral services in the state of
Indiana
Developed policies and procedures, forms, FBA and BSP templates for clinical use
Assured proper maintenance of confidential files in accordance to HIPAA standards
Completed and maintained records, reports and statistical data
Partners In Opportunities, INC. South Bend, IN
Service Manager April 2003 to September 2006
Supervised and managed 8 QDDP's for an Indiana Medicaid Waiver Residential Provider
Established and enforced agency policies and procedures in correlation with IAC 460
standards
Developed a Client's Rights and Advocacy Program
Provided direction, resolved problems, prepared schedules and set deadlines to ensure
timely completion of work
Monitored and analyzed costs and prepared budget
Initiated and authorized employee hiring, promotion, discharge and transfer
Participated in state licensure surveys resulting in 0 citations
Pillars Case Management Services, INC. South Bend, IN
Case Manager April 2000 to April 2003
Effectively provided Case Management services under the Indiana Medicaid Waiver for
adults with Disabilities.
Successfully managed a 52 person caseload.
Facilitated Level of Care assessments, Plan of Care, Cost Comparison Budgets,
Individualized Support Plans, Service Planners and the Person Centered Planning processes
Proficient in Advocare, InSite and various case management platforms
Completed accurate and informative case notes
Initiated referrals to other service providers when needed
Facilitated meetings with the Individual Support Team
Dungarvin Indiana, INC. Michigan City, IN
Lead Counselor April 1990 to April 2000
Managed a small ICF/MR for adults with developmental disabilities
Supervised 20 Program Counselors, scheduled work hours, resolved conflicts, and
completed evaluations
Coordinated Client's finances, recreation, program services, family involvement,
educational/vocational programs
Budgeted and monitored allocated funding
Participated in state licensure surveys with 0 citations
Developed programs, completed written reports, assessments and evaluations
Education:
College of Great Falls Great Falls, MT
Business Management
References: Available upon request
Contact this candidate