IT Recruitment Consultant, Employee Relations, Data Encoder, Hr, Admin

JUNELLY CARLA SOAN

CURRICULUM VITAE

PERSONAL DETAILS The human mind can never arrive, by pure thought, at truths about concepts

DOB: 21/07/1985 such as God, human freedom, or the immortality of which it has no experience -

Nationality: Filipino Immanuel Kant

LANGUAGES ACADEMIC QUALIFICATIONS

English - Professional Working

2005 - 2009 Far Eastern University, Metro Manila

Bachelor of Science Major in Psychology

SOFTWARE SKILLS

Achievements

PowerPoint,

Belonged to the Institute of Arts and Sciences.

Basic Troubleshooting

Dropbox

Google Drive,

PROFESSIONAL EXPERIENCE

Internet Explorer

IT Recruitment Consultant, BusinessTrends (A Kelly Services Company)

Mac OS X

Mar 2014 - Jun 2014, Full-time

Microsoft Office

Outlook

1. Service to all clients with their IT manpower needs

Outlook Express,

2. Understand each work order according to the needs of the client, with

Social Media Sites

close coordination with the Business Development Officer (BDO)

Typing Skills

3. Screen and shortlist candidates for each work order according to the

Windows

clients’ specifications

4. Perform reference checks on qualified candidates

CONTACT INFORMATION

5. Prepare resumes of shortlisted candidates and send them to the client

404 Asiana Bldg. Mayfield Park Residences,

6. Coordinate with clients in arranging the details of candidates’ interviews

Brgy. Rosario, Pasig City,

7. Consult with the client for feedback on the candidates sent

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8. Coordinate with the client on the selection and placement of candidates

9. Negotiate packages and benefits, with close coordination with the BDO

Phone: 632-***-****

(Business Development Officer)

Mobile: +639********

a. Ensure that good customer relationship is maintained

Email: ***************@*****.***

b. Fulfill same day/week service to clients and candidates

Website: http://about.me/jhu.soan

c. Make status calls to clients and candidates

Twitter: @HerBitterSweet

d. Assist in business development activities, including making cold calls

LinkedIn: https://www.linkedin.com/profil

and preparing introductory letters

e/view?id=192486421&trk=nav_responsiv

e. Probe client requirements as needed

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f. Schedule meetings with clients and strategic partners for the

MD/CM/BM/SC SUPERVISOR/BDO Accomplish reportorial requirements

10. Assist in the troubleshooting, maintenance and repair of office

equipment (e.g. workstations, personal computers, internet access, local

area network)

11. Maintain pool of candidates

12. Meet given target by immediate superior

13. Follow and abide company rules and regulations.

EMPLOYEE RELATIONS ?, BRUNEL TECHNICAL SERVICE MANPOWER

CORP ?

Oct 2013 - Feb 2014, Full-time

1. Coordinates and works closely with the HRM Manager in all matters

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CURRICULUM VITAE JUNELLY CARLA SOAN

concerning employee relations.

2. Monitors the implementation of corrective actions and ensures that it is

fairly and consistently enforced in compliance with labor laws.

3. Conducts administrative hearings and documents all administrative

cases.

4. Responsible maintaining, updating and safekeeping of important HR

employee relations documents.

5. Conducts exit interviews and consolidates data for management report

purposes.

6. Provides assistance to other departments with regards to employee

relations and issues.

7. Handles and documents company events and activities.

8. All other related tasks as needed and as required by the Department

being supported.

9. Handles and coordinates with the outsourced service providers.

10. Handles Expats and Filipino Contractors.

11. Perform task that may be assigned from time to time by an authorized

senior officer of the company.

12. Perform recruitment activities

13. Perform task that may be assigned from time to time by an authorized

senior officer of the company.

14. Serves as primarily level of support on all consultant’s concerns, rate

increases, problems on extensions and all Contractors.

15. Perform spot-checking of attendance through telephone calls and

visitation.

LISTENER CARE REPRESENTATIVE, THE RESULTS COMPANIES

Jul 2013 - Sep 2013, Full-time

1. Interacts with customers to provide information in response to inquiries

about products and services and to handle and resolve complaints.

2. Answering customer inquiries on account information, billing

information.

3. Processing orders for new service or products.

4. Acquiring and convincing customers to buy and avail products and

services

5. Do the necessary adjustments in their bills whenever there are disputes.

6. Convince customers to purchase radio

EMPLOYEE RELATIONS, INFORMATION PROFESSIONALS, INC

Apr 2012 - Apr 2013, Full-time

1. Develop, maintain and secure IPI’s relationship with all consultants

assigned to client projects;

2. Minimize attrition through active monitoring of all consultants especially

those with project end dates within a 3-month period (30-60-90) with the

end objective of generating an annual PHP 1 Million Gross Margin from the

contract extensions and unscheduled preterminations. Provide the

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CURRICULUM VITAE JUNELLY CARLA SOAN

Consultant Relations Manager with a report on any and all movements

pertaining to end of contracts (EOCs);

3. Provide input / feedback to all marketing departments on plans,

concerns, performances of all consultants assigned to client: Frequency:

weekly or as required (maintain a database of these for easy access), This

report shall include names of consultants to be blacklisted from IPI and the

reasons why;

4. Serves as primarily level of support on all consultant’s concerns, rate

increases, problems on extensions and all other consultant –related

problems in close coordination with the marketing departments (MR).

5. Provide the Manager with a list of consultants with confirmed projects

end dates and maintain database of all EOC consultants.

6. Monitor consultants due for client evaluation on a monthly basis and

submit a report of all consultants due for evaluation 30 days before the

scheduled evaluation period;

7. For all pre-terminated consultants, ensure proper process is being

followed; preparing proper documentation for submission to parties

concerned and for 201 filing.

8. Perform visitation to all consultants once a month or as frequent, if

necessary;

9. Perform spot checking of attendance through telephone calls;

10. Establish contacts with client supervisors and Project Managers (PMs)

who directly handle IPI consultants and get feedback on consultants’

performance.

11. For new consultants assigned to IPI projects, establish contact with

these consultants on their first day of work to check if they reported for

work and to formally welcome them to IPI;

12. Ensure that the consultants are updated on “What is New”, especially on

programs or projects that directly benefits them;

13. Ensure that on-going projects of IPI Consultant Care and whatever new

programs to be launched are implemented;

14. Perform recruitment activities especially through “networking and

referral system;

15. Actively support the company’s “Outsourcing Project” and outsource

and provide recruitment with leads of minimum of 20 new names;

16. Ensure consultant loyalty to IPI and ensure that no IPI is being

outsourced by competitor

17. Provide competitive information to the Managers of Consultant Care,

Recruitment, Marketing and HRD on a monthly basis or as necessary. This

report shall outline new players in the industry including compensation,

rates, benefits etc. Provide research on the recruitment industry and

consulting trends as often as required;

18. Recommend programs to improve Consultants Care Program;

19. Perform task that may be assigned from time to time by an authorized

senior officer of the company.

ACCOUNT SERVICE REPRESENTATIVE, ACCENTURE

Apr 2010 - Apr 2012, Full-time

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CURRICULUM VITAE JUNELLY CARLA SOAN

1. Records and processes a variety of orders and inquiries received by

mail/WMA. Investigate inquiries and issue the assigned type of orders or

completes the assigned necessary tasks to resolve them within established

guidelines. Deals with billing, payment and meter reading exceptions

generated from various internal and external sources.

2. Issues work assignments to contractors, verifies invoices, and processes

various production jobs and files to ensure meter readings and payments

are processed for billing according to schedules and established

guidelines.?Updates accounts, and completes billing transactions to rectify

billing errors and process adjustments and readings to the accounts.

CUSTOMER SERVICE REPRESENTATIVE, SITEL

Mar 2009 - Sep 2009, Full-time

1. Interacts with customers to provide information in response to inquiries

about products and services and to handle and resolve complaints.

2. Answering customer inquiries on account information, billing

information.

3. Processing orders for new service or products.

4. Acquiring and convincing customers to buy and avail products and

services

5. Do the necessary adjustments in their bills whenever there are disputes.

ADDITIONAL INFORMATION

SEMINARS ATTENDED

•Issue on Licensure and Career Orientation

Auditorium, Far Eastern University

February 19, 2008

• Resume Making and Practical Skills in Human Resource

Mini-Auditorium, Far Eastern University

February 15, 2008

• Labor Management and the Role of Human Resource

Mini-Auditorium, Far Eastern University

February 15, 2008

• Unleash the Mask of Projective Image

Auditorium, Far Eastern University

September 11, 2007

• Critical Incedence Stress Debriefing

Auditorium, Far Eastern University

August 10, 2007

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CURRICULUM VITAE JUNELLY CARLA SOAN

SKILLS ANG QUALIFICATIONS

1. Good oral and written English communication skills.

2. Patient, self-motivated, values-oriented, goal oriented, team oriented,

people oriented, flexible, analytical, has initiative, and equally efficient in

working

3. Knowledge in Microsoft Office Applications

4. I am hardworking, responsible, and dedicated to every endeavor I am

into.

5. I make sure that I am able to accomplish all tasks assigned to me.

6. I am service-oriented; I make sure that the people are satisfied with my

kind of service.

7. I know to use the Internet and can surf through different sites.

8. Experience of filling both temporary and permanent positions.

9. Experienced in daily time planning.

10. Have a business to business sales background.

11. Can produce mail shots and marketing literature to develop business

areas.

12. Strong track record of customer and applicant control.

13. Experience of social media sourcing.

14. Extensive knowledge of how businesses work.

15. Head hunting

16. Negotiating contracts

17. Interviewing

18. Marketing

19. Positive attitude

20. Eye for detail

REFERENCES

JOY GAVINO COMIA, Accenture

Team Lead

091******** / ***.*.*****@*********.***

NOEL C. SARMIENTO, BusinessTrends

Professionals and Technical Group Manager

091******** / ****.*********@****************.***

PIERRE MICHAEL TRUDEAU LUA, Accenture

Team Captain

093******** / ******.****@*********.***

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